Paulinenhof becomes a powerhouse of modern hospitality with Mews

OPERATIONS

Paulinenhof becomes a powerhouse of modern hospitality with Mews

Why it matters: Opened in 2015, Paulinenhof is a charming property nestled in the German countryside. As a small yet ambitious hotel with 40 rooms, they continually seek new solutions to stay efficient and exceed guest expectations. As their software partners moved to cloud-based APIs, the hotel faced challenges in connecting its legacy PMS with essential hotel tech like the restaurant booking platform. Switching to Mews allowed them to seamlessly integrate with other hospitality solutions and fully focus on guests while streamlining operations. For this innovative property committed to modernizing hospitality, technology isn’t just a tool – it’s integral to creating an exceptional guest experience.

- 4h shorter Sunday shifts for front-office staff thanks to Mews Kiosk - 100% cashless property thanks to Mews Payments - 63% check-in rate through Mews Kiosk

Top 3 Core Objectives: “When I first saw Mews on screen, it looked better than anything I’d seen before. It felt like a breath of fresh air in a stale hotel tech scene.” Christian Rex, General Manager

Better workflows: Paulinenhof struggled with fragmented processes leading to inefficiencies, especially during busy events. They had to manually scan and print invoices, which was time-consuming for their staff and led to errors.
Efficient and seamless payments: Before switching to Mews, Paulinenhof used an external payment partner, which caused issues in matching payments with invoices. Cash payments complicated accounting, leading to inconsistencies and delays.
Sustainability and staff well-being: Paulinenhof places a strong emphasis on sustainability, focusing not only on environmental impact but also on the well-being of their staff. The question arose: could they enhance this vision with the help of a modern PMS?

Innovators Mentioned

Mews

Christian Rex

General Manager

Paulinenhof

"“Mews gives my staff a modern workplace, freeing them from boring admin tasks so they can be great hosts. As an employer, this is incredibly important to me.”"

Christian Rex

General Manager

👍 General Manager Christian Rex said that “Mews gives my staff a modern workplace, freeing them from boring admin tasks so they can be great hosts. As an employer, this is incredibly important to me.”:

"“Mews gives my staff a modern workplace, freeing them from boring admin tasks so they can be great hosts. As an employer, this is incredibly important to me.”"

⚖️ The selection process: During their research process, Christian Rex evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager Christian Rex said, about their decision: "“We had absolutely no trouble going fully cashless. Guests accepted it easily, and our team loves it. Our only regret is not doing it sooner – the integration of PMS, POS and Payments is life-changing."

📈 The results: Mews POS integrates seamlessly with the PMS. Paulinenhof can now manage invoices digitally and effortlessly, without needing to print and search for physical copies of receipts. The smooth integration of their PMS, POS and Payments – has made financial management a breeze, enabling the team to reconcile invoices effortlessly. Paulinenhof successfully reduced their environmental impact by eliminating the need to print

• Increased efficiency in daily operations and event management
• Zero chargebacks • 100% automated payments
• 63% check-in rate through Mews Kiosk • 40% check-out rate through Mews Kiosk • More empowered, happier staff thanks to modern hotel tools

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