The Ranch Hudson Valley frees its team from paperwork with Mews

OPERATIONS

The Ranch Hudson Valley is a 30-room wellness resort on a historic estate in Ramapo, New York, once a Catholic retreat. It runs one seven-day program for cohorts who arrive together and pay in advance.

Why it matters: A wellness stay depends on the team’s attention, and arrival-day screens and paperwork take it away. At The Ranch Hudson Valley, QuickBooks and pen-and-paper processes ran the back office, and guest histories lived in personal notes and memory. Mews moved billing, guest knowledge and ancillary reporting into one system.

Mews PMS holds guest profiles, with preferences and pre-arrival calls logged by reservations staff. It automates departure billing, and a Marketplace POS integration posts spa, boutique, energy therapy and retail purchases to the guest bill. Mews BI reports on ancillary services to inform programming.

Top 3 Core Objectives: The Ranch Hudson Valley wanted less admin in the guest journey, shared guest knowledge across the team, and more staff time for service.

Remove admin load: Arrival and departure were meant to stop feeling like paperwork.
Centralize guest knowledge: Preferences, dietary notes and wellness goals needed to be accessible to every team member.
Free staff for service: Saved time was meant to go to wellness shots, tours and orientation.

Innovators Mentioned

Mews

Josh Brillhart

General Manager

The Ranch Hudson Valley

"Mews allows our teams to focus on the service and the guest by taking those manual processes away."

Josh Brillhart

General Manager

👍 General Manager Josh Brillhart said that Brillhart credits Mews with taking manual work off the team so staff can focus on guests.:

"Mews allows our teams to focus on the service and the guest by taking those manual processes away."

⚖️ The selection process: During their research process, Josh Brillhart evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager Josh Brillhart said, about their decision: "I especially love Mews because of the interface and how user-friendly it is."

📈 The results: Revenue and guest loyalty both rose, and staff of any tenure now see full returning-guest profiles. Arrival days focus on the guest experience, and guests leave without departure paperwork.