RoomRaccoon provides an all-in-one hotel management solution that empowers Steenhof Suites with all the tools it needs to maximize revenue and create unforgettable experiences for guests.

Automate upselling capabilities: Before RoomRaccoon, Steenhof Suites used a system without automated upselling capabilities. This means they had to upsell guests at the front desk, who were usually tired from their travels and were less likely to purchase added services. They required a system with an automated guest menu to inform guests of all offerings before arrival.

Boost operational efficiency: Steenhof Suites needed a highly efficient system to speed up their check-in procedures to meet the expectations of today’s modern guests. They also wanted to reduce the number of no-shows they were facing. They decided to find a solution to streamline the check-in process, maintain guest communication during the pre-arrival stage and save valuable time.

Increase visibility and revenue: Steenhof Suites was limited by the need for more booking channel integrations with their former system. This meant they could not distribute their inventory as widely as they would have liked, leading to decreased visibility and occupancy. They required a system with a channel manager and an extensive marketplace to reach a larger target audience and attract more guests.