Case Study

How Porto Palace Enhanced Guest Check-In Efficiency with OTA Sync

Djordje Jevtic

HotelSync · 七月 18, 2024

Porto Palace residences sit along the scenic waterfront of Tivat Bay, only steps away from first Montenegro's premier luxury resort, Porto Montenegro. This premium hotel aims for improved efficiency, occupancy, and reduced guest check-in. OTA Sync helped streamline these processes, reducing the time for check-in to just 1 minute.

Why it matters: Many guests require the shortest possible check-in and check-out time during the season. The employees must make the guests' stay as comfortable and satisfying as possible. Manual reservation handling or long waiting lines have become a nightmare for both, the hotel and its guests. Additionally, synchronization across various sales channels posed a problem for this hotel.

OTA Sync helps hoteliers to automate all aspects of hotel operation, from direct reservations, guest's stay to all data required for management. Employees can now focus on ensuring comfort and guest satisfaction.

Top 3 Core Objectives: Employees need simple and friendly solutions to run their daily operations and streamline internal processes.

Easy to use: Implementation and training process of employees last less than 24 hours. The system is very simple and all data is available in a few clicks, so new employees can be trained very quickly.
Efficient operations: The automatization of tasks allowed them to dedicate more time to guests and create personalized experiences.
Seamless Integration: Connectivity with leading OTA's platform, booking page for website, POS and accounting system is necessary to manage all aspects.

"This system is easy to implement, a lot of our team has previously used Opera on premise, but with OTA Sync we get more functionalities and system is way more user friendly for small hotels like ours. Booking engine is connected with Google which super useful."

Gordana Sundic

Front Desk Manager

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👍 Front Desk Manager Gordana Sundic said that Software is very simple to use, easy to implement, intuitive and user-friendly!:

"This system is easy to implement, a lot of our team has previously used Opera on premise, but with OTA Sync we get more functionalities and system is way more user friendly for small hotels like ours. Booking engine is connected with Google which super useful."

⚖️ The selection process: During their research process, Gordana Sundic evaluated HotelSync's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HotelSync was the best fit solution:

Front Desk Manager Gordana Sundic said, about their decision: "This system is easy to implement, a lot of our team has previously used Opera on premise, but with OTA Sync we get more functionalities and system is way more user friendly for small hotels like ours."

📈 The results: OTA Sync helped Porto Palace to streamline hotel operations, better personalized experiences , and improve productivity.

Reducing weekly time to manually make reservations, check-ins and all front-desk operations.
By implementing OTA Sync Property Management System they have more time to dedicate to and directly communicate with guests booking through OTA channels via chat, thanks to the Omni-channel inbox and CRM.
Onboarding, training, and new feature use is simplified thanks to quick and easy access to customer support and knowledge base.