Case Study

How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Rohma Abbas

Canary Technologies · 十月 24, 2023

Boutique luxury property Capri Tiberio Palace, a Leading Hotels of the World member, sought to streamline their sales process. They turned to Canary Digital Authorizations to remove paper and PDF credit card forms.

Why it matters: The Capri Tiberio Palace’s management team believes deeply in providing excellent service at every guest touchpoint, which is why Mario Petraroli, Director of Sales & Marketing at the Capri Tiberio, was keen to remove paper and PDF credit card authorizations forms from their sales process.

With a strong desire to improve this process, Mario was pleased to learn that LHW preferred vendor Canary Technologies offered a Digital Authorizations solution that removed the need for paper forms.

Top 3 Core Objectives: By deploying Canary's Digital Authorizations solution, the Capri Tiberio wanted to update its paper-based sales processes and improve communication with guests.

Streamline Credit Card Authorizations: The Capri Tiberio wanted to reduce reliance on paper-based forms and make it easier for guests to complete authorizations quickly.
Improve Guest Experience: The Capri Tiberio also wanted to create a white-glove experience and enable guests to complete authorizations using their mobile or tablet devices.
Improve Data Security: The team also wanted to improve data security with a PCI-compliant solution.

"Canary has really helped us streamline and improve the credit card authorization process for our guests and travel advisor partners. Everything you need to quickly create, send, receive and process authorization forms in a PCI compliant manner is easily accessible in Canary."

Mario Petraroli

Director of Sales & Marketing

👍 Director of Sales & Marketing Mario Petraroli said that Canary helped the Capri Tiberio Palace offered everything they needed in its Digital Authorizations solution:

"Canary has really helped us streamline and improve the credit card authorization process for our guests and travel advisor partners. Everything you need to quickly create, send, receive and process authorization forms in a PCI compliant manner is easily accessible in Canary."

⚖️ The selection process: During their research process, Mario Petraroli evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Director of Sales & Marketing Mario Petraroli said, about their decision: "You only get one chance to make a fantastic first impression, and since the credit card authorization process is one of the first touchpoints with the hotel, it’s very important for us that it reflects the level of service our clientele can expect. And this is why we were so excited to learn about Canary from Leading Hotels of the World."

📈 The results: The Capri Tiberio Palace achieved all of the goals it set out to by deploying Canary's Digital Authorizations solution.

With Canary, the Capri Tiberio was able to streamline the credit card authorization process for guests, ultimately improving guest experience.
“Now instead of emailing back and forth forms, our clients simply receive a link via text and email to a PCI compliant form that can be completed easily on a mobile or tablet device,” said Mario. “And it’s not just a better experience for them. Our team also enjoys dealing with less paperwork as well.”
The Capri Tiberio found Canary excellent to work with during onboarding. Since its deployment, Mario has nothing but good things to say about his experience with Digital Authorizations.