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REVENUE MANAGEMENT
Choctaw Casinos & Resorts and Duetto: a decade of collaboration and revenue growth
Not yet verified
This case study hasn't been verified by Choctaw Casinos & Resorts yet
For over a decade, Choctaw Casinos & Resorts has leveraged Duetto’s revenue management system (RMS) to refine pricing strategies, enhance collaboration, and implement real-time, data-driven decision making. As the casino brand expanded from 900 rooms to nearly 2,000 rooms, Duetto played a pivotal role in optimizing revenue strategies and supporting sustainable growth.
Why it matters:
Before Duetto, Choctaw Casinos & Resorts operated without an RMS, relying solely on sellouts as a success metric. With rapid expansion, the brand required a more sophisticated approach to analyzing performance and making data-driven decisions.
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The need for an agile, cloud-based solution became clear. Duetto emerged as the ideal partner, enabling the transformation of casino revenue management into a comprehensive revenue strategy.
Top 3 Core Objectives:
Choctaw Casinos & Resorts sought an advanced RMS to replace its manual approach, optimize pricing, and support its expansion.
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Better segmentation, pricing automation: The resort brand was looking into segmentation and automated pricing strategies that would maximize value across all guests.
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Enhance cross-collaboration: Choctaw Casinos & Resorts aimed for a tool to become the single source of truth across departments, enabling team collaboration.
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Access to real-time insights: The brand wanted access to better tools for creating accurate forecasts and reporting, enabling data-driven decisions.
Innovators Mentioned
Choctaw Casinos & Resorts
Duetto
EW
Edmund Wong
The hotelier hasn't yet verified the case study.
Corporate Director of Revenue Optimization
Choctaw Casinos & Resorts
"Duetto has completely transformed the way we approach revenue management. We’ve moved beyond sellouts as a success metric to a data-driven strategy that maximizes every revenue opportunity."
Edmund Wong
Corporate Director of Revenue Optimization
👍 Corporate Director of Revenue Optimization
Edmund Wong
said that Adopting innovative technology can redefine long-standing business strategies.:
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"Duetto has completely transformed the way we approach revenue management. We’ve moved beyond sellouts as a success metric to a data-driven strategy that maximizes every revenue opportunity."
⚖️ The selection process:
During their research process, Edmund Wong
evaluated Duetto's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duetto was the best fit solution:
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Corporate Director of Revenue Optimization Edmund Wong said, about their decision: "As we scaled, we needed a solution that could grow with us. Duetto not only provided innovative technology but also a strategic partnership that helped us refine our approach and drive long-term success."
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The results:
The team has seen a continuous return on investment after implementing our GameChanger, ScoreBoard, BlockBuster, and Duetto rate engine (DRE) solutions over the last decade.
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Optimized player-based revenue tactics: Leveraging real-time insights, Choctaw Casinos & Resorts can pinpoint high-value opportunities, adjust pricing dynamically, and maximize revenue while maintaining strong financial returns.
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Enhanced collaboration across teams: Internal teams are now better aligned, making budgeting, forecasting, and reporting seamless.
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Streamlined operations: Choctaw Casinos & Resorts has simplified its operations, enabling teams to track performance and generate reports in just a click.
