Live! Casino & Hotel use Duetto to maximize loyalty and demand

REVENUE MANAGEMENT

Live! Casino & Hotel are using Duetto to craft personalized pricing strategies, integrating our RMS with their tech stack to maximize their reach and results.

Why it matters: As a casino-hotel, strategically integrating their casino business into the overall hotel mix to maximize gaming returns is a central part of the Live! strategy.

The team were looking for a revenue management system that could allow them to effectively manage and synergize their pricing strategy across their sales, transient, and casino segments.

Top 3 Core Objectives: Live! wanted to use Duetto to craft personalized pricing strategies.

Pricing optimization: The team wanted an RMS to optimize their room revenues across their entire portfolio to maximize profitability.
Tech integration: The team needed an RMS that could easily integrate with SHR, our booking engine, and channel and distribution manager, ensuring a flow of information from one system to another.

Innovators Mentioned

Live! Casino & Hotel

Duetto

Alfonso Rodriguez

VP of Revenue Analysis & Strategy

Live! Casino & Hotel

"Duetto collaborates with us to design solutions that align with each property's vision."

Alfonso Rodriguez

VP of Revenue Analysis & Strategy

👍 VP of Revenue Analysis & Strategy Alfonso Rodriguez said that having a system that could effectively manage the differences between destinations was very important to Live!:

"Duetto collaborates with us to design solutions that align with each property's vision."

⚖️ The selection process: During their research process, Alfonso Rodriguez evaluated Duetto's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duetto was the best fit solution:

VP of Revenue Analysis & Strategy Alfonso Rodriguez said, about their decision: "We wanted an RMS what would allow us to increase revenue across our entire portfolio, while integrating easily with our existing tech stack."

📈 The results: Duetto has enabled Live! Casino & Hotel to effectively and consistently manage their revenue strategy across all hotel properties, adapting and responding to market conditions efficiently, in addition to creating a booking experience tailored to their distinct guest segments.

The team dynamically yield their casino rooms based on segmentation and reinvestment considerations at the daily level — their contact center relies on Find My Rate to quote personalized rates.
They're now targeted in applying pricing changes and restrictions based on demand, occupancy, and days before arrival criteria.
The team set their pricing and forecast based on events triggering demand for their properties, using the event logging and categorization features. This is especially important to their Philadelphia property as it’s located at the heart of the Philly Stadium district where you can walk to three massive venues from the hotel.