Novotel Bangkok Platinum Pratunam & IDeaS: Laying the Foundation for Improved Performance

REVENUE MANAGEMENT

Nestled in the vibrant heart of Bangkok, Novotel Bangkok Platinum Pratunam is a go-to destination for travelers seeking modern luxury. But as the city’s hotel landscape grew ever more competitive, the hotel’s Director of Revenue, Ivan Khrolenkov, saw an urgent need for innovation. To stay ahead, he set out to overhaul their revenue strategy, adopting a data-driven approach to refine decision-making and boost performance.

Why it matters: Bangkok’s hotel market is dynamic and fast- paced, making efficiency and real-time insights essential for success. Khrolenkov noted that while the hotel’s previous revenue management system provided good reports, he was still bogged down by manual manipulation of the data in Excel—a process that ate into valuable time and limited his ability to focus on proactive strategies. To transform this, Khrolenkov implemented IDeaS G3 RMS in October 2023, a tool that would help streamline processes and empower the team to swiftly adapt to changing marketing trends.

Khrolenkov praised the seamless implementation of IDeaS G3 RMS. With an experienced trainer guiding them through each stage, the team quickly learned the platform and fine-tuned it to suit their needs. Khrolenkov notes that thoughtful system configuration lays the foundation for accurate forecasting and effective pricing recommendations. The system’s flexibility meant they could adjust settings as strategies evolved, keeping their forecasting accurate and their approach relevant.

Top 3 Core Objectives: Novotel Bangkok Platinum Pratunam aimed to modernize its revenue strategy by replacing manual processes with real-time data insights and more accurate, dynamic pricing. The goal was to boost efficiency, improve forecast accuracy, and enable faster, data-driven decision-making in a fast-paced, competitive market.

Automate Manual Processes: The team was spending excessive time manipulating data in Excel. They needed a solution to automate routine tasks and free up time for more strategic revenue planning.
Access Real-Time Insights: Operating in Bangkok’s dynamic hospitality market required up-to-date, accurate data. The hotel needed live dashboards and intuitive tools to guide immediate decisions and monitor performance at a granular level.
Improve Pricing Accuracy: The previous system’s pricing recommendations lacked the precision needed to fully optimize rates by room type. A more advanced forecasting engine was essential to ensure every rate decision aligned with market trends and demand shifts.

"With G3 RMS, we’ve shifted from manual reporting to using intuitive dashboards for decision-making. Access to real-time data allows us to make immediate, informed adjustments in a market as dynamic as Bangkok."

Ivan Khrolenkov

Director of Revenue

Innovators Mentioned

Novotel Bangkok Platinum Pratunam

IDeaS

Ivan Khrolenkov

Director of Revenue

Novotel Bangkok Platinum Pratunam

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👍 Director of Revenue Ivan Khrolenkov said that G3 RMS has empowered the team with real-time data and precise pricing tools, enabling faster and smarter decisions.:

"With G3 RMS, we’ve shifted from manual reporting to using intuitive dashboards for decision-making. Access to real-time data allows us to make immediate, informed adjustments in a market as dynamic as Bangkok."

⚖️ The selection process: During their research process, Ivan Khrolenkov evaluated IDeaS's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that IDeaS was the best fit solution:

Director of Revenue Ivan Khrolenkov said, about their decision: "The implementation of IDeaS G3 RMS was exceptionally smooth and efficient. The comprehensive training from IDeaS was invaluable, as it ensured our team could configure the system to align with our unique business strategies."

📈 The results: Since implementing G3 RMS, Novotel Bangkok Platinum Pratunam has achieved an 11% increase in ADR, a 14% rise in RevPAR, and a 1.2-point boost in RGI. The hotel now operates with greater agility, using real-time data and dynamic recommendations to optimize pricing and drive consistent financial growth.