Case Study

How the switch to Little Hotelier helped Hotel Taverne save time and generate more bookings

Christopher Antoni

Little Hotelier · 十二月 16, 2023

Hotel Taverne welcomes its guests at a lofty 1,740 metres above sea level, at the heart of Obertauern in the middle of the Austrian Alps. The property, which is ideally located within easy reach of numerous ski lifts, has been in the hands of the Oberhummer family since opening its doors in 1952. But it’s not only its location that has turned the Hotel into a travel magnet. Walter Oberhummer, one of the property owners, is responsible for selling the hotel’s 22 rooms and for managing its bookings among other duties. He explained how using Little Hotelier has helped him to handle these tasks more effectively and efficiently, streamlining his entire working day.

Why it matters: In order to handle incoming bookings, Walter needed a system that offered a clear overview and that allowed him to implement changes quickly. While looking for a new solution that met his property’s needs, Walter came across Little Hotelier.

“We were generally very happy with the onboarding and support, and because it was easy to use, we didn’t struggle with the transition at all. It meant that we could start using the new solution right away,” Walter recalls.

Top 3 Core Objectives: Hotel Taverne is looking for an intuitive and flexible solution which is also able to optimise their online distribution easily.

Intuitive and flexible solution: They needed a system that offered a clear overview and allowed them to implement changes quickly. Unfortunately, this wasn’t the case with their old system. But they’re happy with Little Hotelier onboarding and support because it was easy to use, so they can start to use the new solution right away.
Optimising online distribution easily: The integration with a Channel Manager in their previous system was incredibly expensive, and they couldn’t offer direct bookings over the website. But ever since they started using Little Hotelier, they have been optimising his online distribution with ease.

"We were generally very happy with the onboarding and support, and because it was easy to use, we didn’t struggle with the transition at all. It meant that we could start using the new solution right away - and best of all is the true mobile solution which lets us manage our business on the fly via the App, anywhere & anytime!"

Walter Oberhummer

Owner

👍 Owner Walter Oberhummer said that Hotel Taverne believes Little Hotelier is easy to use, ensuring smooth transition and implementation.:

"We were generally very happy with the onboarding and support, and because it was easy to use, we didn’t struggle with the transition at all. It meant that we could start using the new solution right away - and best of all is the true mobile solution which lets us manage our business on the fly via the App, anywhere & anytime!"

⚖️ The selection process: During their research process, Walter Oberhummer evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Walter Oberhummer said, about their decision: "For us Little Hotelier simply is the perfect all-in-one solution. The app is particularly great because it gives us so much flexibility. I can only recommend it."

📈 The results: By using Little Hotelier, Hotel Taverne saves two hours a day, generates 10% more bookings, and implements the system quickly.

Little Hotelier saves Hotel Taverne at least two hours per day. They can now respond to bookings from different devices and at any time.
The property now has more distribution options than before and can offer their rooms on different channels. This allows them to reach more potential guests, and now they generate 10% more bookings.
The property can implement the new solution right away because Little Hotelier is easy to use.