Case Study

Little Hotelier helps Uma Kalai to elevate efficiency and increase bookings.

Zidane Doshi

Little Hotelier · 七月 28, 2025

Nestled in the tranquil village of Sayan, just minutes from the cultural heart of Ubud, Uma Kalai offers the perfect nature retreat for guests seeking relaxation and rejuvenation. Operating since 2022, this exclusive estate blends Balinese heritage with modern comforts, creating a calming and refreshing escape. With only six units, including three private pool villas and three suites, Uma Kalai delivers a serene and intimate experience where guests can enjoy a shared pool, Amma restaurant & bar, Santi spa, fitness centre, bicycles, laundry services, and complimentary transport. Uma Kalai, meaning “House of Art,” reflects the harmony between local art and world-class comfort, making it an ideal sanctuary for recharging the body and soul.

Why it matters: Early on, the team at Uma Kalai recognised that managing and selling rooms manually would be a daunting task. Therefore, they sought out a technology solution tailored to their specific needs.

After comparing several systems, they had difficulties finding a solution that fit their integration needs. Ultimately, they decided that the best choice for the property was Little Hotelier.

Top 3 Core Objectives: Uma Kalai aims to have a technology that keeps operations smooth and enhances experience.

Multi-channel distribution management: Enable both OTA connectivity and direct reservations.
Increase revenue and visibility: Feature property on international metasearch platforms like Google Hotel Ads, Trivago, and TripAdvisor.
Analyse growth trends: Develop marketing strategy based on year on year trends.

"Uma Kalai has seen a noticeable increase, receiving 1-2 additional bookings for every 10 total."

Ni Luh Ristiana Dewi

Sales Manager

👍 Sales Manager Ni Luh Ristiana Dewi said that thanks to features like Demand Plus, which supports Google promotions.:

"Uma Kalai has seen a noticeable increase, receiving 1-2 additional bookings for every 10 total."

⚖️ The selection process: During their research process, Ni Luh Ristiana Dewi evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Sales Manager Ni Luh Ristiana Dewi said, about their decision: "The system is great, and we’ve had no issues so far. The mobile app is quick and user-friendly."

📈 The results: Little Hotelier’s software is simple, easy to use, and rarely experiences issues.

The mobile app has been a major advantage for the team, allowing them to monitor the dashboard at any time and from anywhere.
Little Hotelier Insights has been particularly valuable in helping Uma Kalai understand the market better, especially as 99% of their guests are international.
Uma Kalai experienced stable and reliable connectivity.