The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 酒店客人应用程序 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 | BeHome247 |
|
|---|---|---|
| 小型(10-24 间客房) ▾ | — | #11 8 条评价 |
| 中型(25-74 间客房) ▾ | — | #7 27 条评价 |
| 大型(75-199 间客房) ▾ | — | #10 9 条评价 |
| 超大型(200+ 间客房) ▾ | — | #3 9 条评价 |
按物业类型
| 细分市场 | BeHome247 |
|
|---|---|---|
| 精品酒店 ▾ | — | #7 28 条评价 |
| 豪华酒店 ▾ | — | #8 25 条评价 |
| 品牌/连锁酒店 ▾ | — | #8 14 条评价 |
| 长住酒店 ▾ | — | #7 5 条评价 |
按区域
| 细分市场 | BeHome247 |
|
|---|---|---|
| 北美 | — | #19 1 条评价 |
| 欧洲 ▾ | — | #7 38 条评价 |
| 亚太 ▾ | — | #2 8 条评价 |
| 中东 ▾ | — | #4 5 条评价 |
Choosing the right hotel guest app can significantly impact your operations and guest satisfaction. BeHome247 and Hoteza aim to streamline communications, enhance guest experiences, and boost revenue, but they serve different hotel segments and prioritize distinct features. While BeHome247 offers a broad property management focus, Hoteza provides a robust, feature-rich guest engagement platform. Given the data, which product aligns better with your hotel’s needs?
Hoteza Guest App dominates in reviews, recent user feedback, and feature count, making it the clearer choice for most hoteliers. BeHome247, with no reviews and zero ratings, appears inactive and unproven—likely not the right fit unless specific circumstances demand it.
Both products aim to improve the guest experience and streamline hotel operations, but their approaches differ. BeHome247 is a property management system with guest app capabilities, yet it has no reviews or recent data confirming its effectiveness. Hoteza, by contrast, is a dedicated guest app with 51 reviews, high ratings, and recent positive feedback from users. The lack of verified reviews for BeHome247 makes it difficult to gauge its real-world performance, whereas Hoteza’s recent reviews—21 in the last six months—show consistent, current satisfaction. Which platform has more proven results?
If your hotel needs a proven, feature-rich guest engagement platform with a wide integration network, go with Hoteza. It’s ideal for hotels that want to increase revenue through upselling, streamline communication, and provide personalized services, especially if they operate in regions like Europe, North America, or Asia Pacific where Hoteza has a presence.
If your hotel is seeking a comprehensive property management solution with guest app features and you have confidence in unverified vendor claims, BeHome247 could be considered—though its lack of reviews and recent activity raises concerns. For most hotels, Hoteza’s extensive features and recent positive user feedback make it the safer, smarter choice.
Hoteza scores a remarkable 4.78 out of 5 for ease of use, supported by onboarding ratings of 4.67 and support ratings of 4.76, with 95% likelihood to recommend. Users highlight its user-friendly, interactive design, and quick customer support responses. BeHome247, with a 0/5 rating and no review data, provides no insight into usability or onboarding. Its lack of reviews suggests it may be untested or inactive.
Edge: Hoteza.
Hoteza offers 12 distinct features, including request management, room service ordering, guest messaging, app download options, a web app, hotel directory, local recommendations, payments, mobile checkout, mobile check-in, guest profiles, and multi-lingual translations. BeHome247 provides no features or recent evidence of feature sets.
In terms of functionality and versatility, Hoteza’s comprehensive feature set makes it a clear leader. The platform’s ability to handle guest requests, improve communication, and facilitate payments directly impacts revenue and guest satisfaction.
Edge: Hoteza.
Hoteza’s support team scores 4.76 out of 5, with reviews praising quick responses and dedicated service. Recent feedback indicates users are satisfied with their onboarding and ongoing support, highlighting the platform’s responsiveness. BeHome247, with a score of 0, offers no insights into support quality, and its lack of reviews suggests little engagement or activity.
Edge: Hoteza.
Hoteza boasts 20 verified integrations, including hotelkit, Oracle Hospitality, Mews, Vingcard, and Shiji Group—allowing hotels to connect with their existing systems. BeHome247 has no verified integrations or partner data, raising questions about its compatibility and flexibility.
For hotels seeking a scalable, interoperable solution, Hoteza’s extensive partner network provides a significant advantage. It enhances the platform’s adaptability to various systems and operational needs.
Edge: Hoteza.
Hoteza’s recent reviews and high ratings—83.16 HTR score, 4.78/5 ease of use, and 95% likelihood to recommend—demonstrate strong user satisfaction. Its users span luxury hotels, boutique properties, and resorts, with consistent positive feedback. BeHome247’s ratings are nonexistent, making it impossible to gauge real user sentiment.
Given the recent reviews and high scores, Hoteza clearly has the higher user approval rating across multiple hotel segments.
Edge: Hoteza.
BeHome247 provides no pricing information, which suggests its platform may be unavailable, outdated, or not competitively priced. Hoteza’s platform costs $400 monthly, with no implementation or trial fees, making it transparent and straightforward.
For most hotels, the clear, published pricing of Hoteza allows for better budgeting and decision-making.
Hoteza stands out as the more validated and comprehensive guest app solution with 51 recent reviews, high ratings, and a broad feature set that addresses multiple aspects of hotel guest engagement and operations. Its extensive integrations and proven support make it suitable for a wide range of hotel types, especially those looking to expand revenue and improve operational efficiency.
BeHome247, lacking recent reviews and verified features, appears inactive or untested. Unless your hotel operates in a region where BeHome247 remains functional and you prefer a property management focus, Hoteza is the recommended choice.
In conclusion, for most hoteliers seeking a feature-rich, well-supported, and user-approved guest app, Hoteza offers a safer, more tangible solution. Its recent performance data and positive user feedback make it the clear leader in this comparison.
我们分析了 1 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"With Hoteza, we turned guest experience into something seamless and intuitive. Call volumes dropped, guests now interact with us in a more personalized way, and in-room dining went..."
酒店从业者喜爱的方面
用户赞赏Hoteza易于使用的平台,该平台简化了客人通过手机直接获取酒店信息和服务的方式,从而提升了互动性和满意度。这种便捷性有助于高效沟通并促进服务推广。
Hoteza 致力于持续改进和强大的用户支持,这一点值得肯定,但对进一步发展的建议强调要扩展当前能力,以提供完美的服务。
Hoteza 通过服务自动化显著减轻了酒店员工的工作负担。通过集中控制,宾客服务得到有效管理,从而优化了酒店运营并提高了整体效率。
酒店从业者提出异议的方面
该平台的一大亮点在于其与各种系统集成的灵活性,这使得酒店能够轻松部署定制模块。这种适应性对于满足酒店的特定运营需求至关重要。
用户提到员工应用程序的稳定性需要改进,该程序有时会意外登出。此外,用户还呼吁在管理面板中添加更多功能,以更好地支持酒店员工的日常运营。
独特功能
评分差异最大的方面
这取决于您的需求。BeHome247 和 Hoteza Guest App 共享许多核心 Hotel Guest Apps 功能,但各有独特的能力。BeHome247 提供 0 个经验证的集成合作伙伴,而 Hoteza Guest App 提供 20 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Hoteza Guest App 在易用性方面领先,评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
BeHome247:否。Hoteza Guest App:否。 两款产品目前均不提供免费版。大多数 Hotel Guest Apps 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。BeHome247 的 HT Score 为 0,Hoteza 的为 83。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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