Bold, Urban, Connected: How Media One Hotel Elevated Guest Experience With Hoteza

GUEST EXPERIENCE

Media One Hotel turned to Hoteza to give guests more control over their stay: from mobile key access to in-room TV and digital menus. The platform made the guest journey seamless and reduced reliance on phone calls to the front desk.

Why it matters: As hospitality shifts toward digital-first engagement, guests now expect instant, contactless service without losing personalization. Media One Hotel shows how one platform can streamline operations, cut call volumes, and set a new standard for efficient, guest-focused urban hospitality.

Media One Hotel uses Hoteza’s solutions to let guests access services through the mobile app or in-room TV without calling reception. Guests can unlock rooms with a mobile key, order food, browse multilingual menus, and request amenities like water or towels. All requests are routed directly through MessageBox to the appropriate department, reducing operator calls and allowing staff to focus more on service. At the same time, the hotel benefits from precise tracking of requests and better visibility into daily operations.

Top 3 Core Objectives: Media One Hotel aimed to streamline guest communication, alleviate staff pressure, and provide a modern, contactless guest experience that retained personalization.

Reduce Call Volumes: Guests often called the reception for simple requests such as water, towels, or dining orders. The hotel wanted to digitize these processes to lower the operator workload and free up staff.
Unify Communication: Fragmented requests across multiple channels slowed service. Media One Hotel sought a single platform to centralize interactions and route them directly to the right department.
Modernize Guest Journey: With rising demand for contactless, multilingual, and eco-friendly services, the hotel aimed to introduce mobile keys, digital menus, and paperless solutions without losing the human touch.

Innovators Mentioned

Media One Hotel

Hoteza

Mahmood Ahmed administrator

Chief Technology Officer

Media One Hotel

"With Hoteza, we turned guest experience into something seamless and intuitive. Call volumes dropped, guests now interact with us in a more personalized way, and in-room dining went from a hassle to a highlight of the stay."

Mahmood Ahmed administrator

Chief Technology Officer

👍 Chief Technology Officer Mahmood Ahmed administrator said that Reduced calls, boosted personalization, and made in-room dining a true highlight.:

"With Hoteza, we turned guest experience into something seamless and intuitive. Call volumes dropped, guests now interact with us in a more personalized way, and in-room dining went from a hassle to a highlight of the stay."

⚖️ The selection process: During their research process, Mahmood Ahmed administrator evaluated Hoteza's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Hoteza was the best fit solution:

Chief Technology Officer Mahmood Ahmed administrator said, about their decision: "When evaluating solutions, what resonated with us was a platform that doesn’t just digitize functions but integrates every guest touchpoint: from mobile key to TV orders, while allowing us to maintain the human warmth. That’s why we chose Hoteza."

📈 The results: Media One Hotel’s partnership with Hoteza improved guest engagement, reduced staff workload, and introduced new levels of digital personalization. The hotel now combines efficiency and innovation, setting a benchmark for urban hospitality in the Middle East.

Streamlined Workflows. With MessageBox integration and the custom Guest Request System, operator calls dropped significantly, allowing staff to respond faster and focus on higher-value service.
Elevated Guest Engagement. Digitized F&B menus on TV and app boosted in-room dining orders and made service more convenient, with the TV emerging as the preferred channel among leisure guests.
Innovation Leadership. By piloting an AI-powered, multilingual avatar for VIP guests, Media One Hotel became one of the first hotels in the region to introduce personalized digital concierge experiences.