The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 79 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
BookingCenter 表现出色 .
Clock 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的物业 (5.0/5) ,拥有独特功能如 Housekeeping module and Guest Feedback Management.
基于 HTR 上 79 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $600/mo |
| 经验证的评价 | 0 | 79 |
在分析了 79 条经验证的评价后,BookingCenter 用户最看重其 ,而 Clock 用户则强调 ease of use and accessibility, reservation and booking management, 客户服务与支持。点击任意主题查看评价者的反馈。
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Ease of Use and Accessibility
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Reservation and Booking Management
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客户服务与支持
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集成与连接
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报告和分析
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定制化和灵活性
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移动和用户界面
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各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | — | #21 19 条评价 |
| 中型(25-74 间客房) ▾ | — | #14 28 条评价 |
| 大型(75-199 间客房) | — | #17 2 条评价 |
| 超大型(200+ 间客房) ▾ | — | #5 5 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | — | #18 30 条评价 |
| 豪华酒店 ▾ | — | #18 14 条评价 |
| 品牌/连锁酒店 ▾ | — | #15 15 条评价 |
| 长住酒店 ▾ | — | #16 8 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | — | #17 11 条评价 |
| 欧洲 ▾ | — | #9 38 条评价 |
| 亚太 | — | #12 4 条评价 |
| 中东 | — | #18 2 条评价 |
Choosing the right hotel management software is crucial for streamlining operations, enhancing guest experiences, and boosting revenue. BookingCenter and Clock HMS are two solutions that aim to address these needs, but they take markedly different approaches. BookingCenter offers a desktop and web-based PMS with integrated global distribution, primarily serving independent properties and groups. Clock HMS, by contrast, is a cloud-native platform packed with features—from reservations to POS—that caters to busy-hotels seeking comprehensive operational control.
The core difference lies in scope and maturity. BookingCenter's focus is on property and distribution management, while Clock HMS provides a broader suite of operational tools. Given their review data, support quality, and feature depth, which one will serve your hotel best?
BookingCenter has a reputation for being a traditional, robust PMS with a focus on property and distribution management. However, its review count is zero, and it has no recent reviews, which raises questions about current user satisfaction or development activity. Clock HMS, on the other hand, boasts 63 reviews with a high 4.88/5 overall rating and recent feedback, indicating active use and strong customer approval.
Both products aim to streamline hotel operations, but they diverge in approach. BookingCenter emphasizes global distribution and central reservation services, ideal for properties looking to expand their reach without complex integrations. Clock offers a complete operational platform with reservations, rates, invoicing, and guest management, suitable for hotels that want an all-in-one system. Are you seeking a traditional PMS with distribution capabilities or a comprehensive operational system?
If your hotel needs a broad, feature-rich platform that includes reservations, guest messaging, online check-in, POS, and detailed analytics, Clock HMS is the clear choice. Its recent reviews, high ratings, and extensive feature set (49 unique features) make it well-suited for hotels aiming for operational excellence and revenue growth.
Conversely, if your hotel primarily seeks a property management system with built-in global distribution and straightforward reservation management, BookingCenter might appeal—although, with no current reviews or recent data, confidence in its ongoing support and updates is limited. For most hoteliers evaluating current options, Clock’s active user base and recent positive feedback make it the stronger pick.
Edge: Clock HMS.
Clock HMS enjoys a 4.73/5 ease-of-use rating backed by 63 recent reviews, with hoteliers describing it as "very straightforward" and "easy to navigate." Reviewers also praise its cloud-based accessibility and support in onboarding, despite noting some initial setup complexity. Support responsiveness is rated at 4.78/5, with users calling the team "excellent" and "constantly improving" the platform.
BookingCenter has a zero-star rating and no recent reviews, making it impossible to assess its current usability or onboarding experience. This lack of recent feedback suggests it may not be as actively supported or adopted as Clock HMS.
Edge: Clock HMS.
Clock HMS offers 49 features, including a booking engine, multi-currency support, channel management, POS, guest feedback management, online check-in/out, integrated payment solutions, and real-time reporting. Its extensive capabilities extend to automation, guest profiles, group bookings, and digital registration, making it a versatile platform for busy hotels.
BookingCenter’s feature set is unlisted and appears limited, especially given the absence of any unique or advanced features compared to Clock. With no detailed feature count or recent user feedback, Clock’s broader and more modern feature set clearly outperforms BookingCenter.
Edge: Clock HMS.
Clock HMS receives a 4.78/5 rating for customer support, with reviews highlighting its "excellent," "responsive," and "helpful" team. Users frequently mention that Clock’s support team actively listens and constantly improves the software, which enhances user satisfaction.
BookingCenter has no recent reviews or ratings, making it difficult to assess its support quality. The lack of recent feedback casts doubt on its current support responsiveness or customer engagement.
Edge: Clock HMS.
Clock HMS integrates with 111 verified partners, including major OTAs, CRMs, and revenue management tools like Curacity, Profitroom, and Bookboost. Its open API and no connection fees make it highly adaptable for hotels seeking seamless third-party integrations.
BookingCenter's integration count is only 2, with shared partners like Aven Hospitality and no mention of broader connectivity. Its limited integration options suggest it may not meet the needs of hotels requiring extensive third-party connections.
Edge: Clock HMS.
With 63 recent reviews, Clock HMS maintains a 4.88/5 rating, and users from various segments—independent, boutique, and city-center hotels—rate it highly, averaging 4.83/5. Many mention improved revenue, ease of operation, and support. Its high NPS score of 9.48/5 reflects strong overall satisfaction.
BookingCenter has no recent reviews or ratings, making it impossible to gauge current hotel sentiment. Based on available data, Clock HMS clearly leads in hoteliers' approval.
Edge: Clock HMS.
BookingCenter does not list pricing details, leaving potential buyers in the dark about costs or subscription models. This opacity can hinder decision-making.
Clock HMS costs $600/month with no implementation or connection fees, providing transparency. Its straightforward pricing aligns with its feature-rich, all-in-one approach.
In summary, Clock HMS offers a clear, transparent value proposition with active support, extensive features, and high customer satisfaction. BookingCenter’s lack of recent data and limited reviews make it a less certain choice.
Not ideal if:
Not ideal if:
The fundamental difference lies in scope: Clock HMS is a full-featured hospitality management platform, while BookingCenter emphasizes property management combined with distribution. Clock’s recent reviews, high ratings, and feature set give it a decisive edge for hotels seeking operational control and revenue growth.
Choose Clock HMS if you want a modern, all-in-one system with active support, extensive integrations, and proven hotel satisfaction. It’s well-suited for hotels that prioritize automation, guest experience, and revenue optimization.
Opt for BookingCenter only if your hotel’s needs are limited to property management and global distribution, and you’re comfortable with uncertain support and feature maturity. Given the current data, Clock HMS is the clear recommendation for most hotels evaluating these two solutions.
酒店管理软件 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | — | From $600/mo |
根据 HTR 的产品数据库,BookingCenter 和 Clock HMS 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 多币种 | ||
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| 物业管理系统 | ||
| 销售点 | ||
| 预订引擎 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 37 项功能存在差异。
我们分析了 2 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."
酒店从业者喜爱的方面
Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage ta... Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.
Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy re... Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.
Clock PMS+ 提供可靠的客户支持,以快速响应而著称。尽管总体上受到好评,但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导... Clock PMS+ 提供可靠的客户支持,以快速响应而著称。尽管总体上受到好评,但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导和复杂功能支持。
酒店从业者提出异议的方面
尽管 Clock PMS+ 能够满足核心分析需求,但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成,以及提供更详细的财务分析和运营指标。部分... 尽管 Clock PMS+ 能够满足核心分析需求,但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成,以及提供更详细的财务分析和运营指标。部分用户认为现有报告功能不足,且难以从中获取全面的洞察。
用户表示希望获得更多自定义选项和更灵活的设置,以满足酒店的特定需求。虽然总体上感到满意,但部分用户指出,他们希望修改报告和界面设置,以便更好地支持动态... 用户表示希望获得更多自定义选项和更灵活的设置,以满足酒店的特定需求。虽然总体上感到满意,但部分用户指出,他们希望修改报告和界面设置,以便更好地支持动态运营和营销策略。
独特功能
评分差异最大的方面
这取决于您的需求。BookingCenter 和 Clock HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。BookingCenter 提供 2 个经验证的集成合作伙伴,而 Clock HMS 提供 111 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock HMS 在易用性方面领先,评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
BookingCenter:否。Clock HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。BookingCenter 的 HT Score 为 0,Clock 的为 79。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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