The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 254 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
BookingWhizz 表现出色 在 ease of use and customer support 方面 .
dailypoint™ 表现出色 在 支持服务 方面 .
基于 HTR 上 254 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $400/mo | From $600/mo |
| 经验证的评价 | 30 | 224 |
在分析了 254 条经验证的评价后,BookingWhizz 用户最看重其 追加销售收入, whatsapp 自动化, 集成和定制,而 dailypoint™ 用户则强调 支持服务, 营销自动化, 配置文件引擎。点击任意主题查看评价者的反馈。
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追加销售收入
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WhatsApp 自动化
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营销自动化
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集成和定制
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配置文件引擎
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客户旅程自动化
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分析与报告
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报告
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定制复杂性
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移动应用程序开发
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各产品在不同物业规模、类型和区域的 酒店客户关系管理与电子邮件营销 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #12 6 条评价 | #5 25 条评价 |
| 中型(25-74 间客房) ▾ | #16 12 条评价 | #2 149 条评价 |
| 大型(75-199 间客房) ▾ | #8 11 条评价 | #3 34 条评价 |
| 超大型(200+ 间客房) ▾ | #27 0 条评价 | #5 12 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #17 8 条评价 | #2 106 条评价 |
| 豪华酒店 ▾ | #11 17 条评价 | #1 133 条评价 |
| 品牌/连锁酒店 ▾ | #9 27 条评价 | #1 71 条评价 |
| 长住酒店 ▾ | #7 5 条评价 | #4 13 条评价 |
按区域
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| 北美 | #26 0 条评价 | #20 1 条评价 |
| 欧洲 ▾ | #17 4 条评价 | #3 195 条评价 |
| 亚太 ▾ | — | #5 7 条评价 |
| 中东 ▾ | #1 26 条评价 | #2 15 条评价 |
Choosing between BookingWhizz CRM and Loyalty and dailypoint™ 360° – Central Data Management hinges on your hotel’s specific needs for guest data management, automation, and marketing capabilities. Both platforms aim to enhance guest engagement and revenue but approach these goals differently, with BookingWhizz focusing on CRM & email marketing, and dailypoint emphasizing data centralization and comprehensive guest profiles. Your decision should consider your hotel’s size, segment, technical infrastructure, and growth ambitions.
BookingWhizz scores significantly higher in recent reviews, with 12 reviews in the last six months compared to dailypoint’s 149, making its data more current. Which features and support approach align best with your team’s priorities?
BookingWhizz and dailypoint™ both serve hotel CRM and marketing but diverge sharply in approach. BookingWhizz emphasizes automation of guest communication, upselling, and loyalty through an integrated platform that includes WhatsApp messaging, email marketing, and a booking engine. dailypoint™, on the other hand, acts as a data hub, collecting and merging guest data from over 200 systems to build detailed profiles for targeted marketing and operations.
BookingWhizz’s strengths lie in its user-friendly interface and innovative communication tools, while dailypoint™ offers a more robust data management backbone. Your hotel needs to decide whether seamless communication or extensive data integration is more critical.
If your hotel has a small to medium-sized operation focused on direct guest engagement, upselling, and loyalty programs, BookingWhizz is likely the better fit. Its highly rated email and WhatsApp integrations, ease of use, and recent reviews averaging 4.53/5 position it as a strong, user-friendly choice.
Conversely, if your hotel requires a centralized guest data system capable of integrating with numerous systems, managing complex segmentation, and supporting large-scale personalization, dailypoint™ is preferable. Its extensive integration ecosystem and proven scalability—used by major brands—make it ideal for hotels with sophisticated data needs and larger portfolios.
BookingWhizz’s UI scores a 4.97/5, with many reviews praising its intuitiveness and straightforward onboarding process. Users mention that their staff find it simple to understand and operate, and onboarding typically takes a few days with positive feedback about support.
dailypoint™ scores 4.15/5, with some users describing its interface as complex and less intuitive, particularly when customizing reports or navigating system speed. Support is rated slightly lower, with reviews noting that system complexity can hinder quick adoption.
Edge: BookingWhizz.
BookingWhizz offers a comprehensive suite of features, including guest communication via WhatsApp, tiered loyalty programs, an integrated booking engine, chatbots, and customer journey automation—totaling more than 28 unique features. It focuses on guest engagement touchpoints and revenue growth.
dailypoint™ provides a broader data management platform, with core strengths in guest profiling, data cleansing, and extensive integrations. It consolidates data from over 200 systems, creating a highly detailed guest profile and supporting advanced segmentation.
Edge: BookingWhizz, for its targeted marketing, automation, and communication features.
BookingWhizz’s support scores 4.93/5, with reviews emphasizing quick issue resolution, helpful onboarding, and a proactive support team. Hoteliers describe their support as “very efficient,” especially during onboarding and troubleshooting.
dailypoint™ scores 4.51/5, with reviews indicating responsive support but also mentioning occasional delays and challenges due to system complexity. Some users note that support is good but could be faster, especially when dealing with technical integrations.
Edge: BookingWhizz.
dailypoint™ boasts over 59 verified integrations, including PMS, POS, booking engines, WiFi, CRM tools, and more—covering a wide ecosystem that supports large, multi-system hotel setups. Its open API facilitates extensive customization, making it suitable for complex operational environments.
BookingWhizz has only 2 verified partners, including Simplotel and its own platform, focusing on core integrations like PMS and social media. Its ecosystem is narrower but sufficient for smaller hotels prioritizing guest communication and upselling.
Edge: dailypoint™.
BookingWhizz’s recent reviews, with 12 in the last six months, show an overall rating of 4.53/5, with hoteliers praising its ease of use and support. It resonates well with small and mid-sized hotels looking for straightforward CRM and marketing tools.
dailypoint™ has 149 reviews with an overall rating of 4.54/5, mostly from larger hotels and brands, often highlighting its powerful data capabilities but noting complexity and slower system responses. Smaller hotels may find it more than they need.
Edge: BookingWhizz.
BookingWhizz’s base price is $400 per month with no trial or implementation fees, making it accessible for small to medium hotels. Pricing appears straightforward, with no hidden charges.
dailypoint™ costs $600 per month, with no free trial or implementation fee. Its higher price reflects its enterprise-level features and extensive integrations, suited for larger operations investing in data management.
Not ideal if your hotel requires extensive data centralization from multiple systems or complex segmentation.
Not ideal if your hotel prefers a simple, straightforward CRM or has limited IT infrastructure needs.
BookingWhizz and dailypoint™ serve different hotel segments effectively. BookingWhizz excels in guest engagement, automation, and ease of use, making it a strong choice for smaller hotels focused on direct revenue growth.
dailypoint™ offers a comprehensive data management environment, ideal for larger hotels or brands needing deep insights, extensive integrations, and scalable personalization. Its more complex interface and higher cost reflect its enterprise focus.
If your hotel is small to mid-sized, looking for quick wins in upselling and guest communication, BookingWhizz is the clear pick. For larger hotels or brands with complex data ecosystems, dailypoint™ provides unmatched depth and integration.
酒店客户关系管理与电子邮件营销 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $400/mo | From $600/mo |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"So, as you think about investing in Digital Hospitality, don‘t forget to think about what it might cost not to!"
该目标暂无已发布的案例研究。
"We work with dailypoint because the integration between the Booking Manager module and our PMS works really well."
该目标暂无已发布的案例研究。
"The decisive factor for selecting dailypoint was their wide experience in customer loyalty programs, their high standards in GDPR as well as their ability to connect partner system..."
酒店从业者喜爱的方面
用户经常提到 BookingWhizz CRM 对增加追加销售收入的影响,这得益于动态客房升级和辅助服务的推广,而这主要由自动化沟通渠道推动。许多评论者声称,自从实施该... 用户经常提到 BookingWhizz CRM 对增加追加销售收入的影响,这得益于动态客房升级和辅助服务的推广,而这主要由自动化沟通渠道推动。许多评论者声称,自从实施该平台以来,收入显著增加。
BookingWhizz 的 WhatsApp 自动化功能是一项关键功能,它使酒店能够轻松吸引客人并增加追加销售收入。许多评论特别强调了通过此渠道推广服务和客房升级的便捷性... BookingWhizz 的 WhatsApp 自动化功能是一项关键功能,它使酒店能够轻松吸引客人并增加追加销售收入。许多评论特别强调了通过此渠道推广服务和客房升级的便捷性和有效性,从而带来了可观的收入增长。
电子邮件营销模块因其用户友好的拖放编辑器、创建响应式模板的能力和富有洞察力的分析而受到称赞。酒店欣赏该平台个性化和安排有针对性的电子邮件活动的能力,从... 电子邮件营销模块因其用户友好的拖放编辑器、创建响应式模板的能力和富有洞察力的分析而受到称赞。酒店欣赏该平台个性化和安排有针对性的电子邮件活动的能力,从而提高客户参与度。
酒店从业者提出异议的方面
一些用户建议报告可以更详细、更全面。此方面的增强功能可以帮助更有效地发现进一步的追加销售机会和市场定位。
一个反复提出的建议是开发专用的移动应用程序,以便随时随地轻松访问以管理 CRM 和电子邮件营销活动。这一新增功能可以进一步提高平台的整体可用性。
排名更高的方面
酒店从业者喜爱的方面
虽然客户支持因其响应迅速和高效而普遍受到好评,但一些用户提到,与其他提供商相比,支持服务的成本较高,这是一个缺点。
Dailypoint 的自动化功能获得了积极的反馈,尤其是在设置有针对性的群组特定自动化活动、简化营销工作和提高工作流程效率方面。
用户重视用户画像引擎,因为它能够从多个来源挖掘相关的宾客兴趣,从而构建更丰富的宾客画像。这项功能有助于精准的宾客细分和互动,为个性化营销活动带来战略优... 用户重视用户画像引擎,因为它能够从多个来源挖掘相关的宾客兴趣,从而构建更丰富的宾客画像。这项功能有助于精准的宾客细分和互动,为个性化营销活动带来战略优势。
酒店从业者提出异议的方面
虽然功能丰富,但自定义设置较为复杂,一些用户反映难以根据自身需求定制特定报告。这表明该领域仍有改进空间,可以提升用户体验。
有用户反映导航过程中系统运行缓慢,这表明提高速度可以提升用户的整体满意度和效率。
排名更高的方面
评分差异最大的方面
这取决于您的需求。BookingWhizz CRM and Loyalty 和 dailypoint™ 360° – Central Data Management 共享许多核心 Hotel CRM & Email Marketing 功能,但各有独特的能力。BookingWhizz CRM and Loyalty 提供 2 个经验证的集成合作伙伴,而 dailypoint™ 360° – Central Data Management 提供 59 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。BookingWhizz CRM and Loyalty 在易用性方面领先,评分为 5.0/5 对比 4.3/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
BookingWhizz CRM and Loyalty:否。dailypoint™ 360° – Central Data Management:否。 两款产品目前均不提供免费版。大多数 Hotel CRM & Email Marketing 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。BookingWhizz 的 HT Score 为 18,dailypoint™ 的为 100。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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