项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 935 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Clarity Hospitality Software 表现出色 .
Mews 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的住宿设施 (4.9/5) ,拥有独特功能如 Revenue management module and Guest CRM.
基于 HTR 上 935 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 联系销售 | 起价 $900/月 |
| 经验证的评价 | 0 | 935 |
在分析了 935 条经验证的评价后,Clarity Hospitality Software 用户最看重其 ,而 Mews 用户则强调 易用性和直观界面, 客户支持与培训, 自动化与工作流程效率。点击任意主题查看评价者的反馈。
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集成与开放API
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账单、发票与支付
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报告与分析
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多酒店和集团管理
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | — | #3 363 条评价 |
| 中型(25-74 间客房) ▾ | — | #1 386 条评价 |
| 大型(75-199 间客房) ▾ | — | #2 80 条评价 |
| 超大型(200+ 间客房) ▾ | — | #3 49 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | — | #2 505 条评价 |
| 豪华酒店 ▾ | — | #5 238 条评价 |
| 品牌/连锁酒店 ▾ | — | #2 181 条评价 |
| 长住酒店 ▾ | — | #1 139 条评价 |
按区域
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| 北美 ▾ | — | #8 110 条评价 |
| 欧洲 ▾ | — | #1 714 条评价 |
| 亚太 ▾ | — | #10 17 条评价 |
| 中东 ▾ | — | #30 8 条评价 |
Choosing a property management system (PMS) for your hotel can drastically impact daily operations and guest experiences. Both Clarity Hospitality Software and Mews PMS aim to streamline management, but they diverge significantly in their current market presence and capabilities. Can a lesser-known system like Clarity meet your hotel's evolving needs? Or does Mews, with its extensive reviews and proven track record, offer a more reliable solution?
Clarity Hospitality Software presents itself as a streamlined, reliable tool designed to connect with your guests and manage your facilities efficiently. However, it lacks a significant market presence, with zero verified integrations and no recent reviews, raising questions about its current viability and support. Conversely, Mews has over 750 reviews, with 98 in the last six months, and boasts a high 4.62 out of 5 rating, emphasizing its ongoing relevance and customer satisfaction.
While Clarity emphasizes core hotel management, it offers no features beyond basic reservation and event management, leaving many hotel operational needs unaddressed. Mews, on the other hand, provides 59 unique features, including revenue management, guest CRM, online check-in, and an extensive marketplace, making it a highly adaptable platform. Do you want a system that’s actively evolving and widely supported?
If your hotel needs a scalable, feature-rich system with extensive third-party integrations and a proven track record, go with Mews. Its broad adoption across diverse hotel segments, from boutique to large chains, and its high review scores support reliability and growth potential.
If your hotel is a small operation seeking a simple, no-frills solution without the need for integrations or advanced features, Clarity might seem appealing — but with no recent reviews or verified partners, it’s less certain. For most hotels aiming for efficiency, scalability, and guest satisfaction, Mews is the safer choice.
Mews clearly excels here, with a 4.7/5 ease-of-use rating and over 98 recent reviews praising its intuitive, modern interface. Users describe Mews as “easy to adopt,” with a “smart, powerful technology” that staff can learn quickly, often within days.
Clarity has no available user ratings or recent reviews, making it impossible to assess its usability. Given Mews’ widespread industry adoption and positive feedback, your team will likely face fewer hurdles during onboarding. Edge: Mews.
Mews offers 59 features, including multi-lingual and multi-currency support, revenue management, online booking, guest CRM, automation tools, and an extensive marketplace of integrations. It supports dynamic pricing, digital check-in, automated reporting, and more, covering virtually every operational need.
Clarity provides no additional features beyond basic hotel management capabilities. It lacks the depth and variety of automation, guest engagement, or revenue tools that Mews offers. If advanced functionality matters, Mews takes the lead. Edge: Mews.
Mews maintains a 4.27/5 support rating with recent reviews highlighting its responsiveness and helpfulness. Customers share positive experiences, saying, “Their support team sets new standards,” and “Mews is very user-friendly, making everything much easier.”
Clarity has no recent reviews or verified customer support ratings, making it impossible to assess support quality. Given Mews’ strong support reputation, your team will likely experience quicker resolution times and better guidance. Edge: Mews.
Mews connects with over 336 verified partners, including popular channel managers, payment solutions, and revenue tools. Its open API and over 1,000 integrations via the Mews Marketplace make it highly adaptable to diverse tech ecosystems.
Clarity claims to connect with no verified partners, severely limiting its potential for integration with third-party tools and systems. For flexible, scalable technology, Mews is unmatched. Edge: Mews.
Mews’s 4.62/5 rating, based on 758 reviews, makes it the industry favorite, especially among boutique, city center, and hostel segments. Recent reviews praise its operational efficiency, ease of use, and support, with many saying it’s “the most user-friendly hospitality cloud on the market.”
Clarity has no verified reviews or recent data, making it impossible to gauge user satisfaction. For hotels prioritizing customer sentiment and proven reliability, Mews is clearly preferred. Edge: Mews.
Clarity’s pricing details are unavailable, suggesting it may operate on a bespoke or less transparent model. Mews charges a base fee of $900 per month, with no implementation or additional fees disclosed.
The lack of transparent pricing for Clarity makes budgeting difficult. Given Mews’ clear, predictable pricing structure, your team can plan expenses with confidence. Edge: Mews.
Clarity’s limited feature set and lack of recent reviews suggest it’s better suited for very small or single-property hotels with minimal operational complexity.
Mews’ broad segment coverage and rich feature set make it suitable for most modern hospitality operations.
Clarity Hospitality Software positions itself as a straightforward, reliable management tool but offers no recent reviews or extensive features. Its small footprint and lack of verified integrations suggest it’s less capable of supporting growth or complex operations.
Mews, with over 750 reviews and a 4.62-star rating, is an established leader in the PMS space. Its broad feature set, numerous integrations, and proven customer support make it the clear choice for hotels seeking operational efficiency, guest satisfaction, and future scalability.
If your hotel needs a proven, feature-rich platform with a large community and active development, go with Mews. Its recent reviews confirm ongoing customer satisfaction and support, making it the safer, more strategic investment.
If your hotel is a very small operation with minimal tech needs, and you’re willing to accept limited features and support, Clarity might suffice — but with no recent data, it’s a riskier choice. For most hotels, Mews offers a more complete and trustworthy solution.
酒店运营软件(PMS) 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | — | 起价 $900/月 |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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营销与电子商务
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| 原生电子邮件营销 | ||
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| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
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用户管理
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
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| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
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群组管理
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宾客体验
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| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
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家政
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| 员工信息 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
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支持与培训
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食品与饮料
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温泉
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我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
该目标暂无已发布的案例研究。
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
该目标暂无已发布的案例研究。
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
酒店经营者喜爱的方面
最一致的积极评价是 Mews 对酒店团队来说易于学习和使用,具有清晰、现代的界面,帮助新员工快速实现生产力。评论者经常提到,简洁的布局减少了点击次数,加快了... 最一致的积极评价是 Mews 对酒店团队来说易于学习和使用,具有清晰、现代的界面,帮助新员工快速实现生产力。评论者经常提到,简洁的布局减少了点击次数,加快了日常工作流程,并使前台和运营团队的培训变得更容易。
用户常常称赞 Mews 支持团队、客户经理和培训专家的响应速度和帮助程度,尤其是在实施和变革管理期间。同时,这也是一个反复被提及的批评点:一些评价提到工单解... 用户常常称赞 Mews 支持团队、客户经理和培训专家的响应速度和帮助程度,尤其是在实施和变革管理期间。同时,这也是一个反复被提及的批评点:一些评价提到工单解决缓慢、支持方式过于聊天化,或培训内容对复杂酒店配置来说过于通用。
用户通常表示 Mews 能减少预订、支付、邮件、入住/退房和客房服务等方面的重复行政工作。酒店重视节省的时间,因为团队可以将更多精力放在客人身上,而减少手动... 用户通常表示 Mews 能减少预订、支付、邮件、入住/退房和客房服务等方面的重复行政工作。酒店重视节省的时间,因为团队可以将更多精力放在客人身上,而减少手动操作,尤其在高峰期。
酒店经营者提出异议的方面
账单和支付处理是讨论最频繁的领域之一,许多用户称赞自动支付、房费收费和支付链接。然而,这也是一个常见的痛点:评论者经常提到退款处理、发票更正、拆分账单... 账单和支付处理是讨论最频繁的领域之一,许多用户称赞自动支付、房费收费和支付链接。然而,这也是一个常见的痛点:评论者经常提到退款处理、发票更正、拆分账单、对账以及公司账单等操作复杂或不够直观。
报告被广泛重视,因为它能让管理者了解入住率、收入和运营趋势,但许多用户希望有更多的自定义、更好的筛选功能,以及报告之间更可靠的一致性。几位评审特别提到... 报告被广泛重视,因为它能让管理者了解入住率、收入和运营趋势,但许多用户希望有更多的自定义、更好的筛选功能,以及报告之间更可靠的一致性。几位评审特别提到商业智能、分析仪表盘和导出选项是 Mews 可以更好支持数据驱动决策的方面。
独特功能
评分差异最大的方面
这取决于您的需求。Clarity Hospitality Software 和 Mews PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clarity Hospitality Software 提供 0 个经验证的集成合作伙伴,而 Mews PMS 提供 352 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Mews PMS 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Clarity Hospitality Software:否。Mews PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Clarity Hospitality Software 的 HT Score 为 0,Mews 的为 99。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐