The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 328 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clock 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的物业 (4.8/5) ,拥有独特功能如 Payment processing and Revenue management module.
KrossBooking 表现出色 .
基于 HTR 上 328 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | From $600/mo | Contact sales |
| 经验证的评价 | 328 | 0 |
在分析了 328 条经验证的评价后,Clock 用户最看重其 ease of use and intuitive design, 预订和客房管理, 集成与自动化,而 KrossBooking 用户则强调 。点击任意主题查看评价者的反馈。
|
|
KrossBooking |
|---|---|
| 优点 | |
|
+
Ease of Use and Intuitive Design
▾
|
|
|
+
预订和客房管理
▾
|
|
|
+
集成与自动化
▾
|
|
|
+
培训和入职
▾
|
|
| 缺点 | |
|
−
功能更新和可用性
▾
|
|
|
−
报告和分析
▾
|
|
|
−
连接性和同步性
▾
|
|
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
KrossBooking |
|---|---|---|
| 小型(10-24 间客房) ▾ | #11 117 条评价 | — |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | — |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | — |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | — |
按物业类型
| 细分市场 |
|
KrossBooking |
|---|---|---|
| 精品酒店 ▾ | #8 165 条评价 | — |
| 豪华酒店 ▾ | #11 80 条评价 | — |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | — |
| 长住酒店 ▾ | #9 27 条评价 | — |
按区域
| 细分市场 |
|
KrossBooking |
|---|---|---|
| 北美 ▾ | #17 30 条评价 | — |
| 欧洲 ▾ | #3 228 条评价 | — |
| 亚太 ▾ | #11 13 条评价 | — |
| 中东 | #17 2 条评价 | — |
Choosing between Clock PMS and KrossBooking hinges on your hotel’s needs for a comprehensive management system. While both aim to streamline operations, Clock PMS offers a broad suite of features backed by substantial user reviews, whereas KrossBooking remains less documented and lacks recent user feedback. Your decision should focus on whether you prioritize an all-in-one platform with proven reliability or a more nascent system with uncertain support and integrations.
Clock PMS excels in delivering a feature-rich property management system, mainly favored for its ease of use, support, and extensive integrations. KrossBooking, on the other hand, appears to be less established with no recent reviews or verified partners, making it harder to gauge its effectiveness. Do you want a trusted, well-reviewed system or are you willing to explore a less proven option?
Both Clock PMS and KrossBooking are designed to enhance operational efficiency, but Clock PMS’s long-standing presence and 251 reviews provide a clearer picture of performance. Clock offers a wide scope of features—including booking, rates, invoicing, channel management, and guest messaging—integrated into one platform, with positive reviews emphasizing its time-saving capabilities. KrossBooking’s lack of recent reviews and absence of verified integrations make its performance and support less transparent.
While Clock PMS has a 4.8 out of 5 rating and recent feedback from users praising its reliability and customer service, KrossBooking remains unreviewed in recent months, raising questions about ongoing support and development. If your hotel values a system with proven reliability and ongoing updates, Clock PMS is the more dependable choice. Do you prefer a system with ample proven reviews, or are you comfortable exploring a less documented platform?
If your hotel needs a robust, all-in-one PMS that covers reservations, invoicing, channel management, guest engagement, and automation, go with Clock PMS. Its extensive feature set (58 unique features), high user ratings, and recent reviews support a dependable, comprehensive solution. This is especially true if your team values seamless integrations, reliable support, and continuous improvements.
If your hotel is a small operation seeking a simple, quick-to-implement system without extensive integrations or proven customer reviews, KrossBooking might seem appealing. However, the lack of recent reviews, verified partners, and detailed feature comparisons make it a risky choice for hotels wanting assured support and proven functionality. For most hotels, Clock PMS’s established track record outweighs the potential benefits of an untested system.
Clock PMS scores a 4.78 out of 5 for ease of use, with reviews highlighting its intuitive interface and straightforward onboarding, making it easy for staff to adapt quickly. Its user-friendly design is supported by high ratings and positive feedback about training new employees and daily operations.
KrossBooking’s ease of use remains unverified due to no recent reviews or user feedback. Without data on its interface or onboarding experience, it’s impossible to confidently compare user-friendliness. Based on current evidence, Edge: Clock PMS.
Clock PMS boasts 58 unique features, including payment processing, booking engine, housekeeping, revenue management, guest CRM, online check-in, and integrated POS—all essential for full hotel management. Its features are well-documented and supported by verified integrations with over 111 partners, making it a comprehensive platform.
KrossBooking offers no detailed feature list or verified integrations, making it impossible to compare feature scope directly. Given Clock’s extensive, proven functionalities, the clear edge goes to Clock PMS, especially for hotels needing a full-stack solution.
Clock PMS receives a 4.75 out of 5 for customer support, with recent reviews praising its responsiveness and helpfulness. Users appreciate timely assistance, with comments like “Clock has proven itself as a responsive, full-featured solution,” and highlight ongoing support and regular updates.
KrossBooking provides no recent reviews or support ratings, leaving its support quality uncertain. Without verified user feedback or support ratings, the advantage clearly favors Clock PMS. Edge: Clock.
Clock PMS integrates with 111 verified partners, including Curacity, Hotel Investor Apps, Profitroom, and RevControl. These integrations span revenue management, marketing, access, and other operational tools, offering flexibility for hotels seeking extensive connectivity.
KrossBooking has no verified integrations listed, which limits its ability to connect with external systems. For hotels prioritizing broad, proven integration ecosystems, Clock PMS is the clear choice. Edge: Clock PMS.
Clock PMS enjoys an overall rating of 4.8/5 based on 251 reviews, with recent feedback emphasizing its ease of use, support, and feature set. Independent hotels and boutique properties especially rate it highly, with independent hotels averaging 4.83/5 and boutique hotels 4.84/5.
KrossBooking lacks recent reviews and user ratings, making it impossible to determine user sentiment. Given the volume and recency of Clock PMS reviews, the edge goes to Clock.
Clock PMS costs $600 per month, with no free trial, freemium, or additional implementation fees. Its straightforward pricing aligns with its extensive feature set, providing clear value for mid-sized hotels.
KrossBooking’s pricing is not listed, and the platform offers no trial or free options. The lack of transparent pricing and recent user feedback suggests more risk for hotels considering KrossBooking. For clarity and value, Clock PMS offers better pricing transparency.
Not ideal if your hotel is very small and only needs basic booking or management tools, or if you prefer a system with limited features and support.
Not ideal if you require a system with extensive integrations, verified user reviews, or comprehensive operational features. Also, avoid if your hotel needs proven support and ongoing updates.
Clock PMS is an established, feature-rich property management system trusted by hundreds of hotels worldwide. Its ability to support complex operations, extensive integrations, and high user satisfaction make it the recommended choice for most hotels seeking reliability and clarity.
KrossBooking, lacking recent reviews and verified integrations, remains a risky, less proven option. Unless your hotel is very small and can accept an untested product, Clock PMS offers the greater assurance of support, features, and proven performance.
In summary, if you want a dependable, well-reviewed PMS with proven capabilities, go with Clock PMS. If you’re exploring a new platform with uncertain support and limited user feedback, consider KrossBooking—but be aware of the potential risks.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
KrossBooking | |
|---|---|---|
| Starting Price | From $600/mo | — |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
KrossBooking |
|---|---|---|
|
▾
会计与金融
|
|
|
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
|
▾
营销与电子商务
|
|
|
| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
管理和配置
|
|
|
| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
|
▾
用户管理
|
|
|
| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
前台
|
|
|
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
|
▾
群组管理
|
|
|
| 组功能 | ||
| 自动空间优化 | ||
|
▾
宾客体验
|
|
|
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
|
▾
家政
|
|
|
| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
|
▾
付款
|
|
|
| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
|
▾
预订管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
收入管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
|
▾
税务与合规
|
|
|
| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
|
▾
支持与培训
|
|
|
| 在线 24/7 支持 | ||
|
▾
食品与饮料
|
|
|
| EPoS | ||
|
▾
温泉
|
|
|
| 水疗和健康模块 |
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees... Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees and enhances operational efficiency. The software's straightforward navigation and learnability make it ideal for fast-paced environments.
评论者经常提到,Clock PMS+ 提供了高效的预订和客房管理工具。它将预订、客房管理和宾客沟通等各种运营环节整合到一个平台上,从而节省时间并减少错误。
用户非常欣赏 Clock PMS+ 的广泛集成和自动化功能,它可以与其他系统无缝连接,节省重复性任务的时间,并增强日常运营。
酒店从业者提出异议的方面
一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好... 一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好地适应这些更新。
一些用户指出,虽然 Clock PMS+ 提供了全面的报告,但在数据收集和呈现方式方面仍有改进的空间,这可以增强收入管理和战略规划。
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 KrossBooking 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 KrossBooking 提供 0 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。KrossBooking:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 87,KrossBooking 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案