Clock PMS vs Softstar: 物业管理系统 Comparison (2026)

Clock PMS 与 Softstar 相比如何？

基于 HTR 上 328 条经验证的酒店从业者评价的并排评分。

	Clock	Softstar
HTScore	84	0
推荐可能性	95%	0%
易用性	4.8/5	0.0/5
客户支持	4.8/5	0.0/5
性价比	4.7/5	0.0/5

起始价格	From $600/mo	Contact sales
经验证的评价	328	0

Clock PMS 与 Softstar 的优缺点是什么？

在分析了 328 条经验证的评价后，Clock 用户最看重其功能丰富, 运营效率, 响应式支持和定期更新，而 Softstar 用户则强调。点击任意主题查看评价者的反馈。

Clock	Softstar
优点
+ 功能丰富 ▾ Clock PMS+ 提供丰富的功能，有助于管理酒店运营和活动。然而，一些用户发现功能繁多，难以管理，建议改进其组织方式。
+ 运营效率 ▾ 该软件通过节省时间并简化部门之间的沟通和协调，显著提高了运营效率，为员工和客人带来更顺畅的体验。
+ 响应式支持和定期更新 ▾ 用户对响应式支持服务和定期更新表示赞赏，这些更新引入了新功能和改进，确保了系统的可靠性和与用户需求的相关性。
+ 易于培训使用 ▾ Clock PMS+ 因其直观易用的界面而备受赞誉，简化了新员工（尤其是接待员）的培训流程。用户评论中经常强调其易用性。
缺点
− 错误消息 ▾ 用户偶尔会遇到以代码形式显示的错误消息，这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
− 报告功能 ▾ 报告功能虽然全面，但速度较慢，限制了其目前的有效性。用户建议进行优化，以解锁更多强大的功能。

Clock 对比 Softstar：按酒店细分市场排名

各产品在不同物业规模、类型和区域的物业管理系统供应商中的排名——基于各细分市场中酒店从业者的经验证评价。

按酒店规模

细分市场	Clock	Softstar
小型（10-24 间客房） ▾	#11 117 条评价	—
Clock 小型酒店表示，Clock 的物业管理系统在 HotelTechReport 的认证评测中名列前茅，其直观的界面、卓越的客户支持以及可简化日常运营的自动化功能备受好评。这些优势对于追求效率和易用性的小型酒店而言尤为重要。 Softstar 暂无细分市场摘要。
中型（25-74 间客房） ▾	#7 157 条评价	—
Clock 中型酒店表示，Clock 的物业管理系统在 HotelTechReport 的认证评测中名列前茅，这得益于其易用性、响应迅速的客户支持以及节省时间的自动化功能。这些要素始终被认为是中型酒店的关键优势。 Softstar 暂无细分市场摘要。
大型（75-199 间客房） ▾	#17 9 条评价	—
Clock 大型酒店表示，Clock 的物业管理系统在 HotelTechReport 的认证评测中获得了高度评价，其用户友好的界面、有效的培训和强大的客户支持是其优势所在。这些特性对于大型酒店环境的高效运营和适应至关重要。 Softstar 暂无细分市场摘要。
超大型（200+ 间客房） ▾	#11 5 条评价	—
Clock 大型酒店表示，Clock 的物业管理系统凭借其无缝集成和直观的界面，显著简化了运营流程，这一点在 HotelTechReport 的认证评论中得到了充分体现。用户赞赏其贴心的客户服务以及与酒店各项职能（例如餐饮和康体服务）的兼容性，从而提升了运营效率。 Softstar 暂无细分市场摘要。

按物业类型

细分市场	Clock	Softstar
精品酒店 ▾	#8 165 条评价	—
Clock 精品酒店普遍认为，Clock 的物业管理系统表现卓越，这一点在 HotelTechReport 的认证评测中也得到了印证，其直观的界面、强大的客户支持和省时的自动化功能都令人印象深刻。这些优势与精品酒店的运营需求完美契合。 Softstar 暂无细分市场摘要。
豪华酒店 ▾	#11 80 条评价	—
Clock 豪华酒店表示，Clock 的物业管理系统受益于 HotelTechReport 的权威评测，评测重点强调了其易用性、云端访问和无缝集成。这些功能简化了运营流程，提升了宾客体验，对于维持豪华酒店的标准至关重要。 Softstar 暂无细分市场摘要。
品牌/连锁酒店 ▾	#8 62 条评价	—
Clock 品牌酒店表示，Clock 的物业管理系统在 HotelTechReport 的认证评测中名列前茅，这得益于其卓越的客户支持、易用性和实时云端访问功能。这种适应性使品牌酒店能够高效地远程管理运营并简化流程。 Softstar 暂无细分市场摘要。
长住酒店 ▾	#9 27 条评价	—
Clock 长住型服务式公寓酒店表示，Clock 的物业管理系统因其用户友好的界面、灵活的价格管理以及卓越的客户支持而备受好评。经 HotelTechReport 验证的评论也经常强调这些要素对于该行业的运营效率至关重要。 Softstar 暂无细分市场摘要。

按区域

细分市场	Clock	Softstar
北美 ▾	#17 30 条评价	—
Clock 根据 HotelTechReport 的认证评论，Na 酒店表示 Clock 的物业管理系统易于使用，客户支持响应迅速，并且能够与其他系统有效集成。这些优势在 Na 酒店尤为受到重视。 Softstar 暂无细分市场摘要。
欧洲 ▾	#3 228 条评价	—
Clock 欧洲酒店表示，Clock 的物业管理系统在 HotelTechReport 的认证评论中排名很高，因为它具有用户友好的界面、卓越的客户支持以及反映客户反馈的频繁更新，从而提高了欧洲酒店的运营效率和系统适应性。 Softstar 暂无细分市场摘要。
亚太 ▾	#11 13 条评价	—
Clock Ap酒店表示，根据HotelTechReport的认证评测，Clock的物业管理系统在易用性、与其他系统的良好集成以及高效的客户支持方面表现出色。这些特性对于Ap酒店的顺利运营和宾客满意度至关重要。 Softstar 暂无细分市场摘要。
中东	#17 2 条评价	—

The Decision
When choosing a property management system (PMS), your hotel needs a solution that simplifies operations, enhances guest experiences, and integrates seamlessly with other tools. Both Clock PMS and Softstar aim to streamline property management, but they serve different hotel types and operational scales. Clock PMS, with its extensive feature set and proven industry presence, is tailored for hotels seeking an all-in-one platform. Softstar, on the other hand, is designed for property managers looking for advanced automation and analytics but lacks hotel-specific features and market presence.
The core distinction lies in their maturity and focus: Clock PMS offers a comprehensive, hotel-centric solution backed by hundreds of reviews and recent positive feedback. Softstar's smaller footprint and lack of recent reviews make it less proven in the hotel industry. So, which one better suits your hotel's needs?

Is Clock PMS or Softstar Better for Hotels?

Clock PMS is a cloud-based hotel management platform that consolidates reservations, rates, invoicing, front desk operations, housekeeping, and guest messaging into a single system. Its core strength is its extensive feature library, which includes booking engine, channel management, revenue management, digital check-in, and guest portals, all designed specifically for hotels.

Softstar, by contrast, offers a platform focused on property management and automation, primarily for rental properties or smaller accommodation providers. It automates tenant tracking, maintenance, and financial reporting, but it lacks the broad set of hotel-specific features like booking engines or channel management.

Recent reviews favor Clock PMS, which has more than 250 reviews with a 4.8/5 score, including recent feedback from hoteliers praising its usability and support. Softstar has no reviews in the past six months, making it difficult to gauge current user satisfaction or performance. Given this, Clock PMS's proven track record makes it the stronger choice for hotels.

Clock PMS vs Softstar: Which Should Your Hotel Choose?

If your hotel needs an all-in-one system that integrates reservations, channels, guest engagement, and revenue management, go with Clock PMS. It is suitable for a wide range of hotel types, especially boutique, city-center, and independent hotels looking for a scalable solution with proven support.

If your property management involves primarily rental units, tenant tracking, or maintenance automation without hotel-specific features, Softstar might be a fit. However, its lack of recent reviews, limited hotel industry focus, and absence of integrations suggest it’s less equipped for hotel operations.

For hoteliers prioritizing comprehensive functionality, recent positive reviews, and regional support, Clock PMS is the more reliable choice. Softstar may appeal to niche property managers, but it’s less validated for hotel use.

Is Clock PMS or Softstar Easier to Use?

Clock PMS scores a 4.78/5 in ease of use, with many reviews praising its intuitive interface and fast onboarding. Users report that new staff find it simple to learn, significantly reducing training time, and the system’s logical layout streamlines daily operations.

Softstar’s ease of use is unverified due to the absence of recent reviews. Its usability is uncertain, and without user feedback, we cannot confidently compare onboarding or staff adoption.

Edge: Clock PMS.

Which Has Better Features: Clock PMS or Softstar?

Clock PMS boasts 58 unique features, including booking engine, channel management, revenue management, integrated CRS, guest profiles, and digital check-in. It also offers ancillary revenue tools, advanced reporting, guest messaging, and automation capabilities that are vital for hotel operations.

Softstar offers no publicly available feature list, and its focus appears to be on tenant management, maintenance, and basic reporting. It lacks hotel-specific features like online check-in, channel management, or revenue tools.

Thus, Clock PMS provides a far richer and more relevant suite for hotel management, with 58 features compared to Softstar’s limited scope. Edge: Clock PMS.

Which Has Better Customer Support: Clock PMS or Softstar?

Clock PMS earns a 4.75/5 in customer support, with recent reviews highlighting quick, helpful responses and proactive service. Users appreciate its dedicated support teams and regular updates that improve system reliability.

Softstar has no recent reviews or support ratings available, making it impossible to evaluate their customer service quality. The lack of recent feedback raises concerns about ongoing support and responsiveness.

Edge: Clock PMS.

Which Has More Integrations: Clock PMS or Softstar?

Clock PMS offers integrations with 111 verified partners, including booking platforms, revenue tools, and property-specific apps like Curacity and Profitroom. This extensive network allows your hotel to connect seamlessly with most third-party solutions.

Softstar has no verified integrations listed, limiting its compatibility and flexibility within a hotel’s existing tech stack.

For integration breadth, Clock PMS clearly leads. Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Clock PMS or Softstar?

Clock PMS has accumulated over 250 reviews in the last six months, with a 4.8/5 overall rating. Independent and boutique hotels particularly rate it highly (average 4.83/5), citing ease of use and operational efficiency.

Softstar has no recent reviews or ratings, so no reliable data exists on user satisfaction. The absence of recent reviews indicates less market validation.

Given the recent, high ratings, Clock PMS is the more trusted choice among hotel operators. Edge: Clock PMS.

How Much Do Clock PMS and Softstar Cost?

Clock PMS is priced at a $600 monthly flat fee, with no implementation or hidden fees. There’s no free tier, and pricing is straightforward for hotels seeking a comprehensive solution.

Softstar’s pricing is not publicly disclosed, which complicates direct comparison. Its lack of transparent pricing suggests it may be aimed at a different customer segment or requires direct vendor negotiations.

For predictable budgeting, Clock PMS offers clarity. Edge: Clock PMS.

What Type of Hotel Should Use Clock PMS?

Hotels that need an all-in-one system for reservations, guest management, and revenue optimization.
Boutique, city-center, and independent hotels seeking scalable, reliable operations.
Hotels looking for extensive integrations with third-party vendors.
Properties prioritizing automation, guest engagement, and real-time reporting.
Teams that want a proven platform with recent positive reviews and dedicated support.

Not ideal if your hotel operates primarily as a rental or landlord property with no need for hotel-specific features.

What Type of Hotel Should Use Softstar?

Property managers handling rental units, tenant tracking, or maintenance automation.
Small-scale operators focusing on financial reporting and workflow automation.
Teams that prefer a platform with AI-driven insights and recommendations.

Not ideal if your hotel requires booking engines, channel management, or guest engagement features; or if you value recent, verified user reviews.

The Bottom Line for Hotels

Clock PMS is a comprehensive, hotel-focused system designed to manage every aspect of property operations. Its feature set, recent positive reviews, and proven support make it the top choice for hoteliers looking for a reliable, scalable PMS.

Softstar offers automation and property management tools, but its lack of recent reviews, hotel-specific features, and integration options limit its appeal for hotels. It may serve niche property management needs but isn’t recommended for typical hotel operations.

Choose Clock PMS if you prioritize an all-in-one, hotel-centric platform with proven performance and support. Opt for Softstar only if your property management needs are niche, and you are prepared to evaluate its capabilities further.

In summary, for nearly all hotels seeking a dependable, well-supported PMS, Clock PMS stands out as the clear leader.

Clock PMS 和 Softstar 的价格是多少？

物业管理系统的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。

	Clock	Softstar
Starting Price	From $600/mo	—

Clock PMS 有哪些 Softstar 没有的功能（反之亦然）？

根据 HTR 的产品数据库，Clock PMS 和 Softstar 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。

功能	Clock	Softstar
EPoS
交付过程
收益管理模块
综合 CRS
预订引擎
频道管理员

显示主要差异。这两款产品之间还有 46 项功能存在差异。

实际成果：Clock 对比 Softstar（按业务目标）

我们分析了 6 个经验证的案例研究，比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。

增加收入和降低成本

Events Hotels WICC 大型

+ WICC Hotel & Congress Centre implemented Clock to support both hotel stays and conference operations on a single, reliable platform, helping the team run daily operations smoothly with consistent, uninterrupted workflows.

+ �s cloud-based platform, the hotel now has a scalable solution that can adapt to new operational needs and technology developments over time. Clock

+ �s built-in Events Management module is part of its all-in-one platform, allowing WICC to manage both - stays and events within one unified environment.

"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."

Deveny van Laar

Sales & Reserveringen

Softstar

该目标暂无已发布的案例研究。

提高运营效率

Elegancia Hotels Paris 中型

+ Centralized Control and Full Portfolio Visibility.

+ Clock provides Elegancia Hotels with a single, unified platform to manage all properties, giving leadership complete visibility across the portfolio. This centralisation improves coordination between teams, supports more informed decision-making, and ensures consistent operational standards across all hotels, while still allowing each property to be monitored effectively at group level.

+ Fully Connected Technology Ecosystem

"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."

Matthieu Abbo

Directeur - Hôtellerie

Softstar

该目标暂无已发布的案例研究。

改善宾客体验

Hotel Mitland 小型

+ The team now runs guest communication, service requests, and daily operations through a single all-in-one platform, improving efficiency and consistency across the hotel. Clock acts as a central platform that connects all guest interactions and services across the hotel.

+ Shorter check-in and service response times

+ Fewer interruptions at the front desk

"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"

Remko Engelman

[email protected]

Softstar

该目标暂无已发布的案例研究。

Clock 对比 Softstar：总结

Clock

4.8/5 来自 328 条评价

酒店从业者喜爱的方面

功能丰富 75% 正面

Clock PMS+ 提供丰富的功能，有助于管理酒店运营和活动。然而，一些用户发现功能繁多，难以管理，建议改进其组织方式。

运营效率 75% 正面

该软件通过节省时间并简化部门之间的沟通和协调，显著提高了运营效率，为员工和客人带来更顺畅的体验。

响应式支持和定期更新 100% 正面

用户对响应式支持服务和定期更新表示赞赏，这些更新引入了新功能和改进，确保了系统的可靠性和与用户需求的相关性。

酒店从业者提出异议的方面

错误消息 100% 负面

用户偶尔会遇到以代码形式显示的错误消息，这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。

报告功能 100% 负面

报告功能虽然全面，但速度较慢，限制了其目前的有效性。用户建议进行优化，以解锁更多强大的功能。

独特功能

交付过程预订引擎 EPoS 频道管理员综合 CRS

4.8/5 易用性 4.8/5 客户支持 111 个集成

访问官网

Softstar

0.0/5 来自 0 条评价

0.0/5 易用性 0.0/5 客户支持 0 个集成

查看资料

评分差异最大的方面

综合评分 Clock 4.8 vs 0.0 (+4.8)

易用性 Clock 4.8 vs 0.0 (+4.8)

客户支持 Clock 4.8 vs 0.0 (+4.8)

性价比 Clock 4.7 vs 0.0 (+4.7)

入职培训 Clock 4.7 vs 0.0 (+4.7)

关于 Clock PMS 与 Softstar 的常见问题

Clock PMS 能否替代 Softstar？

这取决于您的需求。Clock PMS 和 Softstar 共享许多核心 Property Management Systems 功能，但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴，而 Softstar 提供 0 个。在切换之前，请查看上方的功能对比以了解它们的差异。

哪个更适合小型或独立酒店？

小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先，评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价，了解与您类似的酒店的反馈。

Clock PMS 或 Softstar 是否提供免费方案？

Clock PMS：否。Softstar：否。两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前，请分别向各供应商申请体验。

HTR 如何评估和排名 Clock PMS 和 Softstar？

HT Score 是一个综合排名，考虑 4 个标准组和十多个变量，帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84，Softstar 的为 0。以下是评分的计算方式。

标准组	权重	衡量内容
客户评分与评价		用户对该产品的推荐度如何？评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分（推荐可能性、易用性、支持、投资回报率）、相对于同类产品的评价总数、评价时效性（最近 6 个月内至少 20 条评价）以及跨独立酒店客户的声量份额以检测选择偏差。
合作伙伴生态系统		技术合作伙伴对该公司的推荐度如何？合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。
以客户为中心		该组织以客户为中心的程度如何？认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集（反馈驱动文化的指标）以及产品资料是否完整，包括功能、截图、定价和特性。
覆盖范围、持久力与资源		该公司的覆盖范围和资源有多广泛？地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖（服务的国家和区域）、经营年限作为稳定性指标、团队规模作为资源指标，以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。

客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。查看完整 HT Score 评估方法 →

Clock PMS vs. Softstar:
哪个更适合您？

Clock PMS 与 Softstar 相比如何？

Clock PMS 与 Softstar 的优缺点是什么？

Clock 对比 Softstar：按酒店细分市场排名

Is Clock PMS or Softstar Better for Hotels?

Clock PMS vs Softstar: Which Should Your Hotel Choose?

Is Clock PMS or Softstar Easier to Use?

Which Has Better Features: Clock PMS or Softstar?

Which Has Better Customer Support: Clock PMS or Softstar?

Which Has More Integrations: Clock PMS or Softstar?

Which Do Hoteliers Rate Higher: Clock PMS or Softstar?

How Much Do Clock PMS and Softstar Cost?

What Type of Hotel Should Use Clock PMS?

What Type of Hotel Should Use Softstar?

The Bottom Line for Hotels

Clock PMS 和 Softstar 的价格是多少？

Clock PMS 有哪些 Softstar 没有的功能（反之亦然）？

实际成果：Clock 对比 Softstar（按业务目标）

Clock 对比 Softstar：总结