项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
各产品在不同酒店规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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|---|---|---|
| 小型(10-24 间客房) ▾ | #2 675 条评价 | #46 0 条评价 |
| 中型(25-74 间客房) ▾ | #1 235 条评价 | #41 0 条评价 |
| 大型(75-199 间客房) ▾ | #1 51 条评价 | — |
| 超大型(200+ 间客房) ▾ | #4 5 条评价 | — |
按酒店类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #1 546 条评价 | #41 0 条评价 |
| 豪华酒店 ▾ | #3 245 条评价 | — |
| 品牌/连锁酒店 ▾ | #2 145 条评价 | #41 0 条评价 |
| 长住酒店 ▾ | #2 96 条评价 | — |
按区域
| 细分市场 |
|
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|---|---|---|
| 北美 ▾ | #2 532 条评价 | — |
| 欧洲 ▾ | #4 166 条评价 | #27 0 条评价 |
| 亚太 ▾ | #3 201 条评价 | — |
| 中东 ▾ | #3 13 条评价 | — |
Both Cloudbeds HMS and Seekda HMS aim to streamline hotel management, improve operational efficiency, and boost revenue. While Cloudbeds offers a comprehensive, all-in-one platform with extensive integrations, Seekda specializes in reservation management and advanced channel distribution. Given Cloudbeds’ larger user base and recent reviews, it demonstrates a more proven track record. Are you ready to see which one better suits your hotel's specific needs?
Cloudbeds and Seekda both address core hotel management challenges like reservations, distribution, and guest experience. Cloudbeds’ strengths lie in its all-in-one approach, combining PMS, booking engine, channel manager, and revenue tools within one platform, whereas Seekda focuses heavily on optimizing online bookings and channel distribution. Cloudbeds’ robustness is reflected in its higher ratings and more recent reviews, with over 1,200 reviews topping a 4.62/5 overall score, compared to Seekda’s zero reviews and a 0/5 rating. The choice hinges on whether you need a complete management solution or a focus on reservation distribution.
If your hotel requires a full hotel management system that consolidates operations, revenue, and guest engagement, Cloudbeds is the clear choice. It’s ideal for properties of all sizes seeking an intuitive, scalable platform with over 190 verified integrations and a global presence. Conversely, Seekda is better suited for hotels primarily looking to optimize online bookings, channel management, and payment processing, especially if they operate mainly in Europe or want a more specialized reservation engine. For most hoteliers wanting an integrated, proven system, Cloudbeds takes the lead.
Cloudbeds boasts a user-friendly interface rated 4.58/5, with many reviews praising its ease of onboarding and intuitive navigation. Users highlight the quick staff adoption and minimal training needed, with many noting its modern, accessible design. Seekda’s usability data is unavailable, but given its narrower focus on reservations and channel management, it may not offer the same comprehensive user experience. Overall, Cloudbeds’ ease of use and recent reviews make it the superior choice for teams seeking a straightforward, scalable platform.
Cloudbeds features 59 functionalities exclusive to its platform, including PMS connectivity, analytics dashboards, inventory management, automated night audits, and multi-currency support—features Seekda does not offer. Seekda’s unique features include rate plan comparisons, loyalty integrations, and Google Hotel Ads, but it lacks the comprehensive management tools Cloudbeds provides. For a hotel seeking a feature-rich platform that handles all aspects of management, Cloudbeds has a decisive edge.
Cloudbeds’ support ratings are strong at 4.38/5, with recent reviews praising its quick and attentive service. Users mention that Cloudbeds’ support team responds promptly and helps resolve issues efficiently. Seekda’s support data isn’t publicly available, but as a smaller company with a narrower user base, it may not offer the same level of widespread support resources. Based on available reviews, Cloudbeds’ customer service is more established and highly rated, making it the better option for hotels prioritizing support.
Cloudbeds integrates with 190 verified partners, including major OTAs, revenue management systems, and property solutions, providing a broad connectivity ecosystem. Seekda offers 32 verified integrations, with shared partners like Airbnb, TrustYou, and The Hotels Network, but fewer overall. If your hotel relies on extensive third-party integrations to streamline operations, Cloudbeds’ larger partner network makes it the clear winner.
Cloudbeds’ recent reviews and high ratings across multiple categories demonstrate strong user satisfaction, with a 91% likelihood to recommend and a recent review count of 76 in the last six months. Seekda’s reviews are unavailable, but the lack of recent feedback indicates limited public validation. For property types like boutique hotels, hostels, and resorts, Cloudbeds maintains a higher reputation. Its larger, more recent review base makes it the preferred choice among hoteliers.
Both platforms are priced at a base rate of $500 per month. Cloudbeds does not offer a freemium plan or per-room charges, simplifying budgeting for most properties. Seekda’s pricing is similar, with no additional implementation or monthly fees disclosed. Generally, both are positioned as mid-market solutions, so your decision should consider the value and features offered relative to your property’s size and needs.
Cloudbeds offers an all-encompassing platform trusted by thousands of properties worldwide, with recent reviews supporting its reliability and ease of use. It’s best for hotels seeking a versatile, scalable management system capable of handling operations, revenue, and guest experience from a single interface. Seekda’s strengths lie in reservation management and digital distribution, making it suitable for hotels primarily focused on online bookings and channel optimization, especially within Europe.
If your hotel needs a proven, feature-rich, easy-to-scale system with extensive support and integrations, Cloudbeds is the more reliable choice. It is especially compelling if you value recent user feedback and a large, active user base that continuously drives product improvements. Conversely, Seekda can be a good fit if you focus mainly on reservation automation and are operating in markets where Seekda’s particular features shine.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
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|---|---|---|
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会计与金融
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| 多币种 | ||
| 礼品卡 | ||
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 交易电子邮件(预订、账单等) | ||
| 自动化夜间审计 | ||
| 付款请求 | ||
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营销与电子商务
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| 原生电子邮件营销 | ||
| 团体预订引擎 | ||
| 网站开发 | ||
| 预订引擎 | ||
| 频道管理员 | ||
| 礼品卡 | ||
| 交易电子邮件(预订、账单等) | ||
| 宾客沟通(短信) | ||
| 原生电子邮件营销 | ||
| 宾客资料 | ||
| 客户关系管理 | ||
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管理和配置
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| 多种语言 | ||
| 多币种 | ||
| 集中用户和角色管理 | ||
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用户管理
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| 原生电子邮件营销 | ||
| 客人反馈管理 | ||
| 礼品卡 | ||
| 交易电子邮件(预订、账单等) | ||
| 宾客资料 | ||
| 集中消息传递 | ||
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前台
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| 客人反馈管理 | ||
| 家政 | ||
| 物业管理系统 | ||
| 自动化夜间审计 | ||
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用程序 | ||
| 日历视图 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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| 组功能 | ||
| 自动空间优化 | ||
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宾客体验
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| 客人反馈管理 | ||
| 礼品卡 | ||
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用程序 | ||
| 网上值机 | ||
| 网上结账 | ||
| 宾客留言 | ||
| 交易电子邮件(预订、账单等) | ||
| 平板电脑/自助值机 | ||
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家政
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| 家政 | ||
| 自动空间优化 | ||
| 客房服务手机应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班规划 | ||
| 员工信息 | ||
| 网上结账 | ||
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付款
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| 多币种 | ||
| 礼品卡 | ||
| 付款请求 | ||
| 直接计费 | ||
| 自动提醒 | ||
| 集成支付终端和读卡器 | ||
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预订管理
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| 评分购物模块 | ||
| 物业管理系统 | ||
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放式磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 自动分配 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、账单等) | ||
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收入管理
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| 评分购物模块 | ||
| 收益管理模块 | ||
| 定价情报 | ||
| 频道管理员 | ||
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR 规定 | ||
| SOC2投诉 | ||
| 税务配置 | ||
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支持与培训
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| 全天候在线支持 | ||
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食品与饮料
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| 销售点 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
该目标暂无已发布的案例研究。
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
用户通常称赞Cloudbeds提供清晰的集中式日历视图,显示入住率、房态和即将到来的预订。它帮助前台和预订团队更快地处理预订、办理入住手续,并规划当天的工作,... 用户通常称赞Cloudbeds提供清晰的集中式日历视图,显示入住率、房态和即将到来的预订。它帮助前台和预订团队更快地处理预订、办理入住手续,并规划当天的工作,减少手动核查。
评审者经常使用 Cloudbeds 进行业务报告,特别是收入、入住率和绩效分析。他们重视数据集中在一个平台,但许多用户希望拥有更具可定制性、现代化的仪表盘式报告... 评审者经常使用 Cloudbeds 进行业务报告,特别是收入、入住率和绩效分析。他们重视数据集中在一个平台,但许多用户希望拥有更具可定制性、现代化的仪表盘式报告,更快的下载速度,以及更强的财务/会计视图。
许多评论者强调,Cloudbeds实现OTA管理的集中化,确保房态和价格更新在各渠道同步,减少手动操作。多人提到这带来了错误减少、超售减少以及多渠道控制更便捷的直... 许多评论者强调,Cloudbeds实现OTA管理的集中化,确保房态和价格更新在各渠道同步,减少手动操作。多人提到这带来了错误减少、超售减少以及多渠道控制更便捷的直接运营优势。
酒店经营者提出异议的方面
支持通常被描述为一旦联系就很有帮助且知识丰富,但许多评价指出对于紧急运营问题,响应时间可能较慢。买家经常要求除聊天外,还能通过电话或视频获得支持,尤其... 支持通常被描述为一旦联系就很有帮助且知识丰富,但许多评价指出对于紧急运营问题,响应时间可能较慢。买家经常要求除聊天外,还能通过电话或视频获得支持,尤其是在影响现场入住或支付的问题时。
一个反复出现的负面主题是,移动应用通常被视为只读的辅助工具,而不是完整的操作工具。用户反复请求能够在移动端创建或编辑预订、关闭房间、接收推送通知,以及... 一个反复出现的负面主题是,移动应用通常被视为只读的辅助工具,而不是完整的操作工具。用户反复请求能够在移动端创建或编辑预订、关闭房间、接收推送通知,以及执行更多日常工作流程,而无需切换到网页版。
排名更高的方面
独特功能
独特功能
评分差异最大的方面
这取决于您的需求。Cloudbeds HMS 和 Seekda HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。Cloudbeds HMS 提供 205 个经验证的集成合作伙伴,而 Seekda HMS 提供 33 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Cloudbeds HMS 在易用性方面领先,评分为 4.6/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds HMS:否。Seekda HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,Seekda 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐