项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
各产品在不同酒店规模、类型和区域的 酒店客人应用程序 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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|---|---|---|
| 小型(10-24 间客房) ▾ | #1 132 条评价 | — |
| 中型(25-74 间客房) ▾ | #1 221 条评价 | — |
| 大型(75-199 间客房) ▾ | #1 130 条评价 | — |
| 超大型(200+ 间客房) ▾ | #1 62 条评价 | — |
按酒店类型
| 细分市场 |
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|---|---|---|
| 精品酒店 ▾ | #1 222 条评价 | — |
| 豪华酒店 ▾ | #1 269 条评价 | — |
| 品牌/连锁酒店 ▾ | #1 190 条评价 | — |
| 长住酒店 ▾ | #1 86 条评价 | — |
按区域
| 细分市场 |
|
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|---|---|---|
| 北美 ▾ | #2 52 条评价 | — |
| 欧洲 ▾ | #1 224 条评价 | — |
| 亚太 ▾ | #1 19 条评价 | — |
| 中东 ▾ | #1 247 条评价 | — |
Choosing between Duve App by Duve and the Mobile App (STAYmyway) by Staymyway hinges on your hotel’s specific needs. Duve offers a comprehensive guest management platform combining communication, upselling, and contactless check-in, while Staymyway primarily provides a digital key solution with basic guest interaction features. Your decision should align with whether your focus is on a full-service guest experience or a streamlined access solution.
Duve’s extensive feature set and larger review base give it a distinct advantage for hotels seeking an all-in-one platform. Conversely, Staymyway’s simplicity and digital key focus might suit properties prioritizing access management over broader guest engagement.
Duve and Staymyway fundamentally serve different hotel needs. Duve’s platform is built for operators wanting to streamline guest communication, automate check-ins, and upsell services, which directly impacts revenue and guest satisfaction. Staymyway, however, is a digital key provider designed to enhance access without extensive guest interaction features.
While Duve boasts a 4.75/5 overall rating from nearly 500 reviews, its recent reviews and higher engagement levels reinforce its market strength. Staymyway’s zero ratings and reviews suggest limited market presence and less recent validation. Do you prioritize a holistic guest experience or just mobile room access?
If your hotel needs a platform to handle booking communications, digital check-in, upselling, and guest engagement, go with Duve. It’s ideal for mid to large properties aiming to automate operations, boost revenue, and improve guest satisfaction with over 496 reviews and a 4.75/5 rating.
If your priority is providing a mobile key for simple access and minimal guest interaction, Staymyway might be sufficient. However, with no recent reviews or ratings, it’s less proven at scale and unlikely to support complex guest service needs. For most hotels, Duve offers a more complete solution.
Duve’s ease of use is highly rated at 4.73/5, with many reviews praising its intuitive interface and smooth onboarding process, which facilitates staff adoption and guest engagement. Its comprehensive features are designed to be accessible, though some users note the initial setup can be complex due to its richness.
Staymyway, lacking detailed user feedback, likely offers a straightforward app for digital key access. But without reviews, it’s unclear how user-friendly the platform truly is in real-world hotel operations. Edge: Duve.
Duve provides 23 exclusive features, including WhatsApp integration, automated replies, messaging surveys, mobile check-in, room service ordering, and multi-lingual translations. These features enable full guest communication, automation, and revenue opportunities.
Staymyway offers only basic digital key access and guest notifications, with no additional features listed. The limited feature set makes Duve the clearer choice for hotels wanting a versatile guest experience platform.
Edge: Duve.
Duve’s support ratings stand at 4.65/5, with many reviews highlighting responsive, helpful service, especially during onboarding and troubleshooting. Users appreciate their support team’s quick responses and willingness to improve.
Staymyway offers no publicly available support ratings or recent reviews, which raises concerns about ongoing assistance. Given Duve’s proven support record, it’s the more reliable choice. Edge: Duve.
Duve connects with 65 verified partners, including major PMS systems like WebRezPro, Oracle Hospitality, and Cloudbeds, along with integrations for door locks, channel managers, and AI solutions. Its open API supports extensive customization.
Staymyway has only 7 verified partners, including some hotel management systems, but fewer options overall. For hotels reliant on integrations to streamline operations, Duve’s broader ecosystem offers significant advantages. Edge: Duve.
Duve’s reviews are overwhelmingly positive, with a 4.75/5 rating from nearly 500 reviews, primarily from hotels across Europe, North America, and other regions. Larger properties like luxury hotels and vacation rentals rate Duve highly, especially for its automation and revenue features.
Staymyway, with no recent reviews or ratings, has no measurable hoteliers’ feedback to compare. Given the volume and recency of Duve’s reviews, it clearly holds a leadership position. Edge: Duve.
Duve’s pricing starts at $900/month, with no freemium options or hidden fees. It’s a fixed monthly fee, reflecting its enterprise-level capabilities.
Staymyway’s pricing is not publicly available, which suggests it may be tailored or less transparent. Based on the market and feature scope, Duve’s clear pricing model offers better predictability for budgeting.
Duve offers a comprehensive guest experience platform with extensive features, integrations, and a proven track record supported by almost 500 recent reviews. It’s suited for hotels aiming to automate, upsell, and elevate guest satisfaction across multiple touchpoints.
Staymyway’s core strength lies in providing mobile room access with minimal guest interaction, ideal for properties focused solely on streamlined access. However, its lack of recent reviews and limited features make it less attractive for hotels seeking a full-service platform.
If your goal is to optimize guest engagement and revenue, Duve is the clear choice. Conversely, if simple digital key access is your priority, Staymyway could suffice, but with less proven impact and fewer features.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
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Communication & Messaging
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| 自动翻译(多语言) | ||
| 请求管理 | ||
| 客房服务订购 | ||
| 来宾消息 | ||
| 应用下载 | ||
| 网络应用 | ||
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Content Management
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| 酒店目录 | ||
| 客人资料 | ||
| 当地推荐 | ||
| 网络应用 | ||
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Upselling
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| 付款 | ||
| 客房服务订购 | ||
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Request Management
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| 请求管理 | ||
| 客房服务订购 | ||
| 移动结帐 | ||
| 手机值机 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Duve was a game changer for our customer service. I knew the platform would help us connect with guests but I was amazed at how cleverly simple it all is, even guests who are not v..."
该目标暂无已发布的案例研究。
"While scaling up and growing in terms of more hotel rooms and more hotels in different countries we found it difficult to communicate with our guests in a very personal way. Duve f..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
评论通常强调Duve作为电子邮件、聊天、WhatsApp和应用内消息的中心沟通枢纽。酒店表示它加快了响应速度,保持客人对话的有序,并让员工在入住前、期间和之后与客... 评论通常强调Duve作为电子邮件、聊天、WhatsApp和应用内消息的中心沟通枢纽。酒店表示它加快了响应速度,保持客人对话的有序,并让员工在入住前、期间和之后与客人联系。一些用户还指出,重复的消息请求或不可靠的消息传递会引起混淆。
评审者常说该应用程序为客人提供了一个方便的自助平台,以查找酒店信息、优惠和活动。这减少了前台的重复性问题,并帮助客人更独立地导航他们的住宿。一些用户仍... 评审者常说该应用程序为客人提供了一个方便的自助平台,以查找酒店信息、优惠和活动。这减少了前台的重复性问题,并帮助客人更独立地导航他们的住宿。一些用户仍然觉得界面复杂或不一致,少数人希望有更清晰的导航和更好的文本排版。
评论者一致认为Duve通过集中客人数据、请求和服务工作流程,减少了手工工作。它帮助员工更快地响应,更高效地管理到达,并减少重复的前台任务,同时保持一切有序... 评论者一致认为Duve通过集中客人数据、请求和服务工作流程,减少了手工工作。它帮助员工更快地响应,更高效地管理到达,并减少重复的前台任务,同时保持一切有序。有些人指出,仍有一些设置或工作流程步骤增加了阻力,而未能完全消除劳动。
酒店经营者提出异议的方面
酒店重视能够根据其品牌、酒店类型和服务组合定制客人应用的能力。评论者表示,Duve 有助于通过定制内容、布局、快捷方式和本地化信息,打造更精致、具有品牌特... 酒店重视能够根据其品牌、酒店类型和服务组合定制客人应用的能力。评论者表示,Duve 有助于通过定制内容、布局、快捷方式和本地化信息,打造更精致、具有品牌特色的体验。然而,部分用户希望拥有更灵活的设计选项、更便捷的编辑方式,以及更好地管理大型酒店组合的功能。
集成质量是一个主要主题,尤其是与 Opera、Mews 和其他酒店系统的集成。用户喜欢 Duve 与他们的 PMS 顺畅连接,因为这减少了重复工作并保持客人数据的最新,但一... 集成质量是一个主要主题,尤其是与 Opera、Mews 和其他酒店系统的集成。用户喜欢 Duve 与他们的 PMS 顺畅连接,因为这减少了重复工作并保持客人数据的最新,但一些评论提到同步延迟、自动化不完整或需要更好的 API 连接。有些还希望与 POS、锁、预订系统和其他软件的连接更强。
独特功能
评分差异最大的方面
这取决于您的需求。Duve App 和 Mobile App (STAYmyway) 共享许多核心 Hotel Guest Apps 功能,但各有独特的能力。Duve App 提供 71 个经验证的集成合作伙伴,而 Mobile App (STAYmyway) 提供 7 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Duve App 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Duve App:否。Mobile App (STAYmyway):否。 两款产品目前均不提供免费版。大多数 Hotel Guest Apps 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Duve 的 HT Score 为 100,Staymyway 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐