The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 35 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Erbon Software 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Mobile App.
Shiji Group 表现出色 在 易于使用 方面 ,拥有独特功能如 Guest profiles and Tablet/Kiosk Check-in.
基于 HTR 上 35 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | Contact sales | From $1,200/mo |
| 经验证的评价 | 1 | 34 |
在分析了 35 条经验证的评价后,Erbon Software 用户最看重其 ,而 Shiji Group 用户则强调 易于使用, 支持团队, 执行。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
易于使用
▾
|
|
|
+
支持团队
▾
|
|
|
+
执行
▾
|
|
|
+
培训材料
▾
|
|
| 缺点 | |
|
−
报告和分析
▾
|
|
|
−
系统速度
▾
|
|
|
−
集成能力
▾
|
|
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) | #71 0 条评价 | #53 2 条评价 |
| 中型(25-74 间客房) ▾ | #57 1 条评价 | #31 17 条评价 |
| 大型(75-199 间客房) ▾ | — | #11 13 条评价 |
| 超大型(200+ 间客房) | #43 0 条评价 | #22 2 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #73 0 条评价 | #33 17 条评价 |
| 豪华酒店 ▾ | #63 0 条评价 | #24 25 条评价 |
| 品牌/连锁酒店 ▾ | #63 0 条评价 | #22 19 条评价 |
| 长住酒店 | — | #45 2 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 | — | #33 4 条评价 |
| 欧洲 ▾ | — | #30 8 条评价 |
| 亚太 ▾ | #40 0 条评价 | #14 5 条评价 |
| 中东 ▾ | — | #5 14 条评价 |
Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest satisfaction. Erbon PMS by Erbon Software offers a streamlined, easy-to-use platform tailored for smaller to mid-sized hotels, especially in the Americas. Shiji Daylight PMS by Shiji Group, meanwhile, provides a more feature-rich, cloud-native solution designed for hotels of all sizes worldwide, with extensive integrations and a broad user base. Which one better suits your hotel’s specific needs?
Both Erbon PMS and Shiji Daylight PMS aim to simplify hotel operations, but they diverge significantly in their approach and scope. Erbon’s platform is praised for its speed and ease, with a near-perfect review score and a strong focus on core PMS functions, suitable for hotels prioritizing simplicity and quick deployment. Shiji Daylight offers a comprehensive, scalable system with over 67 features, including guest profiles, multi-language support, and advanced automation, making it ideal for larger or multi-property operations.
Erbon PMS, with only one review, is seen as very user-friendly, rated 5/5 for ease of use, and is highly supported by recent positive feedback. Shiji’s reviews, with 32 comments, show a high level of satisfaction (4.63/5 for ease), but system speed and customization are noted as areas needing improvement. Do your hotel priorities lean toward straightforward usability or extensive, customizable features?
If your hotel needs a quick, simple, and reliable PMS with excellent support and minimal learning curve, Erbon PMS is the logical choice. Its single, highly positive review emphasizes its modern interface, fast onboarding, and superior customer service—perfect for small to mid-sized hotels in North and South America.
On the other hand, if your hotel requires a robust, scalable system with extensive automation, multi-property management, and a wide array of features like guest profiles, integrations, and detailed reporting, Shiji Daylight is the better pick. Its large, global user base and 32 reviews highlight its versatility and ability to handle complex operations across multiple regions. For hotels aiming at growth and operational sophistication, Shiji’s comprehensive platform is the clear winner.
Erbon PMS scores a perfect 5/5 in ease of use, with reviews describing it as “fast and easy,” with an intuitive dashboard and straightforward check-in/out tools. The onboarding process is rated highly at 5/5, and recent reviews confirm that hotel staff adopt it quickly, making daily operations smoother.
Shiji Daylight, while also praised for being user-friendly (4.63/5), is slightly more complex due to its wider feature set and automation tools. Users note that it’s easy to learn, especially with its training materials, but some report speed issues that can hinder efficiency during peak times.
Edge: Erbon PMS.
Shiji Daylight boasts 67 exclusive features, including guest profiles, multi-lingual interface, online check-in/out, integrated CRS, payment processing, and advanced automation like automated reminders and guest messaging. Its broad feature set supports multi-property management, detailed analytics, and extensive integrations, making it suitable for large, complex hotel operations.
Erbon PMS, with only one exclusive feature—a mobile app—focuses on core PMS functionalities. Its strengths lie in simplicity, speed, and customer support, with reports indicating it’s well-suited for hotels that want a reliable, easy-to-use system without the complexity of numerous features.
Edge: Shiji Daylight PMS.
Erbon PMS receives a perfect 5/5 support rating, with recent reviews praising its “modern support” available 24/7 and “excellent communication,” which facilitates quick problem resolution. Its small user base allows for more personalized service, and the single review highlights high satisfaction with onboarding and ongoing support.
Shiji Daylight’s support scores 4.53/5, with reviews emphasizing its “always available” team and helpful training materials, though some users note that system speed can impact support responsiveness. Given the larger user base, support can sometimes be less personalized but remains highly rated overall.
Edge: Erbon PMS.
Erbon PMS’s sole review gives it a perfect 5/5 rating, emphasizing its speed, simplicity, and support. While limited in volume, this review strongly suggests high satisfaction among early adopters, especially in smaller markets.
Shiji Daylight, with 32 reviews averaging 4.63/5, enjoys a broader, more recent validation from a varied hotel segment, including luxury hotels and city center properties worldwide. Its ongoing support and feature set resonate well with hotels seeking a scalable solution.
Edge: Shiji Daylight PMS.
Erbon PMS does not publicly list pricing, but its emphasis on simplicity and cost-effectiveness suggests a lower, straightforward fee structure suited for small to mid-sized hotels. Shiji Daylight’s base price is $1,200 per month, which can be substantial for smaller properties but aligns with its enterprise-grade features and scalability.
Pricing transparency is limited for Erbon, but budget-conscious hotels should weigh the value of simplicity against Shiji’s extensive, feature-rich platform, which justifies its higher cost for larger operations.
Hotels that benefit most from Erbon PMS:
Not ideal if:
Hotels suited for Shiji Daylight include:
Not ideal if:
The core difference between these two systems lies in their scope: Erbon PMS offers a simple, fast, and well-supported platform ideal for smaller hotels focused on core operations, while Shiji Daylight provides a comprehensive, feature-rich solution for larger, multi-property hotels seeking automation and scalability.
If your hotel prioritizes ease of use, rapid onboarding, and personalized support, Erbon PMS is the clear choice. Its streamlined approach makes daily management straightforward and less prone to technical issues, especially suited for properties in the Americas.
Conversely, if your hotel needs a broad set of features, extensive integrations, and a system that can grow with your business, Shiji Daylight is the better option. Its advanced automation, detailed reporting, and multi-region capabilities support complex operations and international expansion.
In summary, choose Erbon PMS for simplicity and quick results, and Shiji Daylight for scale, automation, and a wide feature set. Your decision should hinge on your property size, operational complexity, and growth plans.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
|
|
|---|---|---|
| Starting Price | — | From $1,200/mo |
根据 HTR 的产品数据库,Erbon PMS 和 Shiji Daylight PMS 共享 31 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
|
|
|---|---|---|
| 任务管理 | ||
| 多种语言 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 移动应用 | ||
| 网上值机 | ||
| 集中用户和角色管理 |
显示主要差异。这两款产品之间还有 56 项功能存在差异。
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
该目标暂无已发布的案例研究。
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
酒店从业者喜爱的方面
用户经常称赞石基 PMS 的用户界面友好,简化了日常操作,降低了新用户的学习难度。评论中强调了其易用性,指出其培训材料易懂、设计直观、任务执行高效。
石基PMS支持团队的支持和响应能力一直受到好评。用户赞赏支持人员的专业性和乐于助人的精神,这对更顺利地运营有很大帮助。
一些评论者认为石基 PMS 的实施过程流畅高效,他们赞赏知识渊博、积极主动的实施团队。不过,一些用户建议缩短实施时间以进一步改善体验。
酒店从业者提出异议的方面
尽管石基 PMS 的详细报告功能广受好评,但一些用户仍希望获得更先进、更快速的报告工具。具体要求包括增强的汇总报告、详细的账单和更快的报告生成流程。
与系统速度和一致性相关的性能问题是用户普遍关心的问题,一些用户指出在高峰操作期间响应时间很慢。用户敦促提高系统速度以提高整体效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Erbon PMS 和 Shiji Daylight PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Erbon PMS 提供 7 个经验证的集成合作伙伴,而 Shiji Daylight PMS 提供 64 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Erbon PMS 在易用性方面领先,评分为 5.0/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Erbon PMS:否。Shiji Daylight PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Erbon Software 的 HT Score 为 0,Shiji Group 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
产品推荐顾问