The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 362 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clock 表现出色 在 onboarding 方面 — 尤其适合 independent 类型的物业 (4.8/5) ,拥有独特功能如 Revenue management module and Guest profiles.
Shiji Group 表现出色 在 易于使用 方面 ,拥有独特功能如 Guest profiles and Tablet/Kiosk Check-in.
基于 HTR 上 362 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $600/mo | From $1,200/mo |
| 经验证的评价 | 328 | 34 |
在分析了 362 条经验证的评价后,Clock 用户最看重其 功能丰富, 运营效率, 响应式支持和定期更新,而 Shiji Group 用户则强调 易于使用, 支持团队, 执行。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #11 117 条评价 | #53 2 条评价 |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | #31 17 条评价 |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | #11 13 条评价 |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | #22 2 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #8 165 条评价 | #33 17 条评价 |
| 豪华酒店 ▾ | #11 80 条评价 | #24 25 条评价 |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | #22 19 条评价 |
| 长住酒店 ▾ | #9 27 条评价 | #45 2 条评价 |
按区域
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| 北美 ▾ | #17 30 条评价 | #33 4 条评价 |
| 欧洲 ▾ | #3 228 条评价 | #30 8 条评价 |
| 亚太 ▾ | #11 13 条评价 | #14 5 条评价 |
| 中东 ▾ | #17 2 条评价 | #5 14 条评价 |
Choosing between Clock PMS by Clock and Shiji Daylight PMS by Shiji Group hinges on your hotel’s specific operational needs, size, and growth ambitions. Both systems aim to streamline hotel management, but they diverge significantly in approach, feature depth, and user experience. Clock PMS offers a more mature, feature-rich platform with recent high user satisfaction, whereas Shiji Daylight provides a modern, scalable solution designed for multi-property groups. Which one aligns best with your future plans?
Both Clock PMS and Shiji Daylight PMS are cloud-based systems built to simplify hotel operations, but they solve slightly different problems. Clock’s system emphasizes operational efficiency with extensive features like booking engine, revenue management, and integrated channel management, supporting a wide range of hotel types. Shiji’s platform, meanwhile, centralizes guest data across properties with a robust Single Guest Profile, aiming to deliver personalized service and consistency.
The key difference lies in their focus: Clock PMS is an all-in-one solution that manages reservations, invoicing, housekeeping, and more within a single platform, making it ideal for hotels seeking comprehensive control. Shiji, however, leverages advanced automation and integration tools tailored for groups that need scalable, multi-property management with a focus on guest experience. Do you prioritize operational complexity or guest-centric automation?
If your hotel needs a full-featured, proven system with a high user rating, go with Clock PMS. Its more than 250 recent reviews, with an overall rating of 4.8/5 and a strong NPS score of 9.47/10, indicate high satisfaction across diverse property types, especially independents and boutique hotels.
For hotel groups or chains that require a scalable, cloud-native platform with a focus on centralized data and automation, Shiji Daylight PMS is the better fit. Despite fewer reviews, it maintains a solid 4.63/5 ease-of-use rating and emphasizes guest personalization through its Single Guest Profile. If your hotel is small or growing rapidly, Shiji’s flexible architecture may better serve your needs.
Clock PMS’s user interface receives a stellar 4.78/5 ease-of-use rating based on recent reviews, with users praising its intuitive navigation and quick onboarding. Hoteliers emphasize that new staff can learn the system rapidly and that the platform simplifies daily operations significantly.
Shiji Daylight PMS scores slightly lower at 4.63/5 but is still considered very user-friendly, with many users appreciating its modern interface and accessible training materials. However, some report occasional sluggishness during peak periods, which could hinder efficiency.
Edge: Clock PMS.
Clock PMS boasts seven features unique to its platform, including a booking engine, revenue management module, guest profiles, gift vouchers, mobile app, and guest CRM. These tools combine to provide a comprehensive management experience tailored for busy hotels.
Shiji Daylight, on the other hand, offers 47 features exclusive to its system, such as task management, online check-in/out, integrated CRS, automated reminders, detailed reporting, and guest messaging. Its extensive automation and guest engagement tools support large portfolios with multiple properties.
Edge: Clock PMS.
Clock PMS’s support ratings are notably higher, with a 4.75/5 score, and recent reviews describe their support as "responsive," "helpful," and "proactive." Users highlight that Clock’s team resolves issues swiftly and regularly updates the system, ensuring reliability.
Shiji Daylight PMS’s support scores at 4.53/5, with reviews praising the training materials and support team, but some mention occasional delays during system issues. While generally reliable, Clock’s support reputation is more established.
Edge: Clock PMS.
Clock PMS integrates with 111 verified partners, including popular systems like SiteMinder, SALTO, and Profitroom, with 28 shared integrations. Its extensive API documentation simplifies third-party connections, making it flexible for complex tech stacks.
Shiji Daylight PMS offers 64 verified integrations, including Oaky, Duetto, Amadeus, and Onyx CenterSource. While its integration count is impressive, some users report occasional reliability issues, particularly with slower response times.
Edge: Clock PMS.
Clock PMS consistently scores higher across all hotel segments, with an overall rating of 4.8/5 and 251 reviews, most recent in the last six months. Independent hotels and boutique properties favor Clock’s ease of use and comprehensive features.
Shiji Daylight PMS has fewer reviews (32) and a slightly lower overall rating, mostly from larger, multi-property hotels. Its modern interface and automation appeal to hotel groups but are less validated in smaller properties.
Edge: Clock PMS.
Clock PMS charges a flat $600 monthly fee, with no implementation costs or hidden charges, making it transparent and predictable. Shiji’s pricing starts at $1,200 per month, also with no setup fees, reflecting its enterprise-grade capabilities.
While Clock’s more affordable price point appeals to smaller hotels and independents, Shiji’s higher cost aligns with larger, multi-property management needs and more extensive automation features.
Not ideal if you’re a small property with minimal tech needs or prefer a lightweight, niche system.
Not ideal if you operate a small hotel or boutique property that doesn’t need extensive multi-property features.
Clock PMS stands out with its high user ratings, broad feature set, and extensive integrations, making it a robust choice for hotels seeking operational excellence. Its recent reviews underscore its ease of use, support quality, and overall value, especially for boutique and city hotels.
Shiji Daylight PMS offers a modern, scalable platform designed for hotel groups that want centralized guest data and automation. It’s best suited for large portfolios or chains aiming for consistency and personalization across multiple properties.
If your hotel’s priority is a proven, feature-rich, highly-rated system, Clock PMS is the clear choice. For multi-property operators seeking a flexible, cloud-native platform with automation focus, Shiji Daylight PMS is a compelling option.
In conclusion, Clock PMS’s extensive recent positive feedback and higher ratings make it the more reliable choice for most hoteliers today. However, if your hotel or group is growing rapidly and needs a flexible, scalable solution, Shiji Daylight warrants consideration.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $600/mo | From $1,200/mo |
根据 HTR 的产品数据库,Clock PMS 和 Shiji Daylight PMS 共享 51 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 任务管理 | ||
| 客人资料 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 收益管理模块 | ||
| 礼品券和预付体验 | ||
| 移动应用 | ||
| 网上值机 | ||
| 网上结账 | ||
| 集中用户和角色管理 | ||
| 预订引擎 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 42 项功能存在差异。
我们分析了 10 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
酒店从业者喜爱的方面
Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。
该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。
用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。
酒店从业者提出异议的方面
用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。
排名更高的方面
独特功能
酒店从业者喜爱的方面
用户经常称赞石基 PMS 的用户界面友好,简化了日常操作,降低了新用户的学习难度。评论中强调了其易用性,指出其培训材料易懂、设计直观、任务执行高效。
石基PMS支持团队的支持和响应能力一直受到好评。用户赞赏支持人员的专业性和乐于助人的精神,这对更顺利地运营有很大帮助。
一些评论者认为石基 PMS 的实施过程流畅高效,他们赞赏知识渊博、积极主动的实施团队。不过,一些用户建议缩短实施时间以进一步改善体验。
酒店从业者提出异议的方面
尽管石基 PMS 的详细报告功能广受好评,但一些用户仍希望获得更先进、更快速的报告工具。具体要求包括增强的汇总报告、详细的账单和更快的报告生成流程。
与系统速度和一致性相关的性能问题是用户普遍关心的问题,一些用户指出在高峰操作期间响应时间很慢。用户敦促提高系统速度以提高整体效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 Shiji Daylight PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 Shiji Daylight PMS 提供 64 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。Shiji Daylight PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84,Shiji Group 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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