The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 418 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
eviivo 表现出色 在 支持和入职体验 方面 — 尤其适合 Vacation Rentals & Villas 类型的物业 (0.0/5) ,拥有独特功能如 Yield Rules and Multi-lingual.
freetobook 表现出色 在 用户友好界面 方面 .
基于 HTR 上 418 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | From $700/mo | From $100/mo |
| 经验证的评价 | 256 | 162 |
在分析了 418 条经验证的评价后,eviivo 用户最看重其 支持和入职体验, 易于使用且界面直观, 全面的功能集,而 freetobook 用户则强调 用户友好界面, 客户体验提升, 渠道管理效能。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
支持和入职体验
▾
|
+
用户友好界面
▾
|
|
+
易于使用且界面直观
▾
|
+
客户体验提升
▾
|
|
+
全面的功能集
▾
|
+
渠道管理效能
▾
|
|
+
节省时间的好处
▾
|
+
自定义选项
▾
|
| 缺点 | |
|
−
移动功能
▾
|
−
自助式住宿特色
▾
|
|
−
技术和显示问题
▾
|
−
国际化
▾
|
|
−
定价和订阅
▾
|
|
各产品在不同物业规模、类型和区域的 渠道经理 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #7 66 条评价 | #13 25 条评价 |
| 中型(25-74 间客房) ▾ | #14 21 条评价 | #29 2 条评价 |
| 大型(75-199 间客房) ▾ | #13 5 条评价 | — |
| 超大型(200+ 间客房) | #14 2 条评价 | #13 3 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #9 38 条评价 | #13 30 条评价 |
| 豪华酒店 ▾ | #8 42 条评价 | #15 21 条评价 |
| 品牌/连锁酒店 ▾ | #9 24 条评价 | #23 5 条评价 |
| 长住酒店 ▾ | #6 25 条评价 | #13 5 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #6 21 条评价 | #12 8 条评价 |
| 欧洲 ▾ | #3 194 条评价 | #6 114 条评价 |
| 亚太 | #25 1 条评价 | #16 3 条评价 |
| 中东 | #20 2 条评价 | #14 2 条评价 |
Choosing the right channel manager is critical for your hotel's revenue and operational efficiency. Both eviivo Suite™ CM and freetobook Channel Manager aim to connect your property to multiple OTAs, but they differ significantly in scale, features, and user feedback. How do their strengths and weaknesses stack up for your specific needs?
eviivo’s platform boasts a larger review base and more recent feedback, indicating stronger market presence and ongoing customer satisfaction. Does this make it the safer choice?
Both products aim to simplify distributing your hotel’s inventory across multiple OTAs, avoiding overbookings and manual updates. eviivo's solution is designed for multi-property management with robust features like multi-lingual support and multi-currency capabilities, making it ideal for businesses with diverse portfolios. Conversely, freetobook’s platform is tailored for small properties, emphasizing ease of use and reliable OTA connections.
While eviivo has a broader global reach and more extensive integrations, freetobook’s platform focuses on simplicity, affordability, and direct booking promotion. Given the recent reviews, eviivo’s broader feature set and larger user base suggest it’s better suited for hotels seeking expansion and more advanced controls. Isn't it time to consider which platform aligns better with your growth plans?
If your hotel manages multiple properties, serves international guests, or needs advanced features like multi-lingual support and yield management, eviivo is the clear choice. Its higher review count (231 reviews, 25 in the last 6 months) and 85.37 HTR score demonstrate consistent customer satisfaction, especially among vacation rentals and B&Bs.
However, if your property is small, budget-conscious, and prioritizes straightforward channel management with high user ratings (4.88/5 for ease of use, 4.92/5 for support), freetobook is the better fit. Its lower cost ($100 base vs. $700 for eviivo) and recent positive reviews make it appealing for smaller operators.
For large, multi-property hotels, eviivo offers deeper integrations and features. Smaller properties or those focused on direct bookings may prefer freetobook’s simplicity and affordability. Which profile best describes your hotel’s operational priorities?
Ease of use is crucial for staff adoption and daily operations. eviivo scores 4.65/5 in ease of use, with many reviews praising its user-friendly interface and efficient navigation. Support and onboarding are also highly rated, with positive feedback about agent assistance and setup.
Freetobook surpasses slightly, with a 4.88/5 rating for ease of use and 4.92/5 for customer support, with reviews emphasizing its straightforward, intuitive design and reliable OTA connections. Hotel staff find freetobook’s interface easier to navigate, especially for smaller teams.
Edge: freetobook.
eviivo offers 12 shared features plus 3 exclusive ones: yield rules, multi-lingual, and multi-currency support, enabling complex pricing and international management. Its unique features are tailored for larger or more diverse operations.
Freetobook provides core channel management essentials, focusing on reliable OTA connections and direct booking promotion. It lacks some advanced features found in eviivo but covers all necessary functions for small properties.
Given the feature counts and unique offerings, eviivo’s broader capabilities make it the more versatile platform. But if your needs are basic, freetobook’s simplicity may suffice.
Edge: eviivo.
Customer support ratings favor freetobook (4.92/5) over eviivo (4.78/5), with reviewers highlighting quick, helpful responses and personalized assistance. eviivo’s support is well-rated but has some comments about standard responses and room for improvement in personalized service.
Both companies emphasize onboarding, but freetobook’s recent reviews underscore its exceptional support quality, especially for small hotels learning the system. If support reliability is your priority, freetobook holds an edge.
Edge: freetobook.
eviivo boasts 32 verified partners, including major OTAs like Tripadvisor, Experience Hotel, and PriceLabs. It also offers integrations with tools for revenue management, guest experience, and payment processing, creating a robust ecosystem.
Freetobook has 5 verified partners, including channel giants like Pitchup.com and Sweeply. Its integrations are more limited but focused on core OTA connections and basic management tools.
eviivo’s extensive partner network provides greater flexibility and options for expanding your distribution channels. For hotels needing numerous integrations, eviivo is the clear leader.
Edge: eviivo.
eviivo’s overall rating is 0/5, but this is likely a rating anomaly; its HTR Score is 85.37, and recent reviews (25 in the last 6 months) are positive. Hotel reviews mention its comprehensive features and ease of management, especially for vacation rentals and B&Bs.
freetobook has a perfect 0/5 overall rating but a 4.88/5 ease of use and 4.92/5 support rating, with recent reviews praising its reliability and customer-first approach. Its users primarily come from small hotels and hostels.
Considering the quantity and recency of reviews, eviivo is the stronger-rated product overall. It reflects broader user satisfaction and ongoing support.
Edge: eviivo.
eviivo’s pricing starts at $700, with no freemium options, and is likely aimed at larger operations requiring advanced features. Its higher cost reflects its extensive feature set and global reach.
freetobook charges a $100 base fee, with no monthly or implementation fees, making it more accessible for small properties with limited budgets. Its affordability is a key advantage for budget-conscious hotels.
Your choice depends on your budget and feature requirements. Larger, multi-property operators will find value in eviivo’s comprehensive offering; smaller hotels may prefer freetobook’s low-cost model.
Hotels that should consider eviivo include:
Not ideal if:
Hotels best suited for freetobook include:
Not ideal if:
eviivo excels with a larger feature set, extensive integrations, and proven customer satisfaction, making it suitable for mid-to-large properties or those seeking growth. Its recent reviews and higher user engagement suggest it’s a dependable choice for expanding and managing complex portfolios.
Freetobook provides a cost-effective, user-friendly solution for small hotels and B&Bs focused on reliability and direct booking promotion. Its highly rated support and ease of use make it ideal for properties with simple needs and tight budgets.
If your hotel is looking to scale, diversify, and access advanced features, eviivo is the definitive choice. Conversely, if you need straightforward channel management with excellent support at a lower price, freetobook will serve you well.
In conclusion, for most hotels with ambitions of growth, international reach, and complex distribution needs, eviivo’s depth and recent positive feedback make it the recommended choice. Small properties seeking affordability, simplicity, and stellar support should consider freetobook as their go-to platform.
渠道经理 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
|
|
|---|---|---|
| Starting Price | From $700/mo | From $100/mo |
根据 HTR 的产品数据库,eviivo Suite™ CM 和 freetobook Channel Manager 共享 12 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
|
|
|---|---|---|
| 多币种支持 | ||
| 多种语言 | ||
| 收益规则 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
该目标暂无已发布的案例研究。
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
该目标暂无已发布的案例研究。
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
许多评论都强调了Eviivo提供的卓越支持和新用户引导体验,尤其赞扬了客服人员在简化过渡和设置流程方面所发挥的作用。支持团队以其快速、清晰的帮助而著称,这对... 许多评论都强调了Eviivo提供的卓越支持和新用户引导体验,尤其赞扬了客服人员在简化过渡和设置流程方面所发挥的作用。支持团队以其快速、清晰的帮助而著称,这对于确保运营顺畅至关重要。
用户对Eviivo直观易用的平台赞不绝口,该平台简化了预订和渠道管理,即使是不懂技术的用户也能轻松上手。预订、渠道和设置方面的便捷导航显著减少了管理工作。
Eviivo的多种功能,例如多物业管理和集中运营控制,备受好评。用户表示这些功能节省了时间并优化了日常管理,但也有一些用户希望获得更多自定义选项。
酒店从业者提出异议的方面
虽然该平台在桌面端的使用体验备受好评,但一些评论批评其移动网站操作繁琐,应用程序缺乏直观性,导致用户在移动中管理预订时面临诸多挑战。
部分用户最初遇到了一些技术问题,例如显示错误,但他们表示这些问题在获得技术支持后很快就得到了解决。用户认为持续的技术改进将有利于整个平台的提升。
排名更高的方面
独特功能
酒店从业者喜爱的方面
虽然该应用因其易用性而广受好评,但仍有用户建议对其用户界面进行现代化改造,尤其是在设计方面,以符合当前的应用标准。一些用户也希望该应用能推出移动版本,... 虽然该应用因其易用性而广受好评,但仍有用户建议对其用户界面进行现代化改造,尤其是在设计方面,以符合当前的应用标准。一些用户也希望该应用能推出移动版本,以便更灵活地访问。
freetobook 的工具,包括 GuestAppy 系统,有助于提供优质的宾客体验,其功能包括数字化登记、消息传递和个性化宾客界面。这有助于提升宾客满意度和对酒店服务的... freetobook 的工具,包括 GuestAppy 系统,有助于提供优质的宾客体验,其功能包括数字化登记、消息传递和个性化宾客界面。这有助于提升宾客满意度和对酒店服务的感知。
该平台的渠道管理功能因其可靠性和易用性而备受赞誉。用户指出,它简化了跨多个在线旅行社 (OTA) 的库存分配,并有助于实时同步,从而降低超额预订的风险,让用... 该平台的渠道管理功能因其可靠性和易用性而备受赞誉。用户指出,它简化了跨多个在线旅行社 (OTA) 的库存分配,并有助于实时同步,从而降低超额预订的风险,让用户安心无忧。
酒店从业者提出异议的方面
一些用户提到对自助式住宿功能的关注不足,建议扩展这些功能可以提高非传统住宿的可用性。
尽管该平台支持多种语言,但一些用户认为,缺少某些语言(例如荷兰语)限制了其对非英语用户的吸引力,这表明该平台在全球用户吸引力方面还有提升空间。
排名更高的方面
这取决于您的需求。eviivo Suite™ CM 和 freetobook Channel Manager 共享许多核心 Channel Managers 功能,但各有独特的能力。eviivo Suite™ CM 提供 32 个经验证的集成合作伙伴,而 freetobook Channel Manager 提供 5 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。freetobook Channel Manager 在易用性方面领先,评分为 4.9/5 对比 4.7/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
eviivo Suite™ CM:否。freetobook Channel Manager:否。 两款产品目前均不提供免费版。大多数 Channel Managers 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。eviivo 的 HT Score 为 85,freetobook 的为 83。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
产品推荐顾问