The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 255 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Exely 表现出色 在 ease of use and customer support 方面 — 尤其适合 brand 类型的物业 (0.0/5) ,拥有独特功能如 Flexible dates and Facebook conversion tracking.
roommaster 表现出色 在 用户友好型设计 方面 — 尤其适合 brand 类型的物业 (5.0/5) ,拥有独特功能如 Urgency messaging.
基于 HTR 上 255 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $200/mo | From $500/mo |
| 经验证的评价 | 172 | 83 |
在分析了 255 条经验证的评价后,Exely 用户最看重其 支持与响应, 预订引擎效率, 直接预订增强,而 roommaster 用户则强调 用户友好型设计, 安全自动交易, 用于网络预订的ai聊天机器人。点击任意主题查看评价者的反馈。
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用于网络预订的AI聊天机器人
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各产品在不同物业规模、类型和区域的 预订引擎 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #15 34 条评价 | #16 29 条评价 |
| 中型(25-74 间客房) ▾ | #11 64 条评价 | #14 33 条评价 |
| 大型(75-199 间客房) ▾ | #22 5 条评价 | #21 6 条评价 |
| 超大型(200+ 间客房) ▾ | #8 6 条评价 | #26 1 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #15 35 条评价 | #16 33 条评价 |
| 豪华酒店 ▾ | #15 28 条评价 | #34 8 条评价 |
| 品牌/连锁酒店 ▾ | #16 17 条评价 | #20 14 条评价 |
| 长住酒店 ▾ | #16 9 条评价 | #22 4 条评价 |
按区域
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| 北美 ▾ | #24 2 条评价 | #4 61 条评价 |
| 欧洲 ▾ | #25 11 条评价 | #32 3 条评价 |
| 亚太 ▾ | #4 79 条评价 | — |
| 中东 ▾ | #2 17 条评价 | #24 0 条评价 |
When evaluating booking engines for your hotel, you need a solution that enhances direct bookings, simplifies operations, and integrates with your existing systems. Both Exely Booking Engine and roommaster's booking engine aim to fulfill these needs, but they approach the task differently. While Exely has a higher overall rating and more recent reviews, roommaster offers a more extensive range of integrations and features. Which platform aligns better with your hotel’s priorities?
Both Exely and roommaster are designed to increase direct bookings and streamline reservation management. Exely’s platform emphasizes marketing tools, user-friendliness, and customer support, while roommaster focuses on customization, integration, and operational control. The divergence lies in their core strengths: Exely excels in marketing and ease of use, whereas roommaster offers broader integrations and more detailed features.
With Exely’s higher HTR score and 144 reviews — including 63 recent ones — it benefits from ongoing user feedback that guides updates and improvements. Conversely, roommaster’s 70 reviews, mostly older, suggest steadier but less recent data. Do you prioritize recent feedback and high user satisfaction? Or is extensive integration and customization more critical for your hotel?
If your hotel needs a highly intuitive, support-driven platform focused on marketing and boosting direct bookings, Exely is the clear choice. It’s better suited for independent hotels, boutique properties, and chains seeking quick deployment and excellent support. Its user ratings (4.91/5 for ease of use, 4.96/5 support) confirm its ease of onboarding and daily management.
If your hotel requires extensive integrations, advanced features like loyalty programs, and detailed customization, roommaster is preferable. It caters well to larger properties or those with complex operational needs, offering 56 verified integrations and features like social media booking and Google Analytics tracking. However, its overall rating (4.31/5) indicates less recent positive feedback.
Exely’s interface receives a 4.91/5 ease-of-use rating based on recent reviews, with users praising its straightforward navigation and responsive dashboard. Many reviewers mention how quickly their staff learned the system and how it simplified daily operations, reducing support hours and training time.
roommaster’s user friendliness scores slightly lower at 4.43/5. Users appreciate its clear, web-based portal, but some note that support can vary, and onboarding can involve a steeper learning curve, especially for complex features. Overall, Exely edges out in ease of use for most hotels, especially those prioritizing quick adoption.
Exely offers 21 shared features and 8 additional unique ones, including Facebook conversion tracking, Tripadvisor bookings, multiple payment options (PayPal, Stripe, PayU), and Google Hotel Ads bookings. These features are tailored for marketing and online visibility, aiding direct booking growth.
roommaster provides 21 shared features but boasts 11 exclusive ones such as wedding and corporate modules, loyalty program integrations, gift vouchers, and social media booking. Its broader feature set supports complex operational needs and marketing strategies.
Overall, Exely’s features focus more on online marketing and flexible bookings, while roommaster emphasizes operational and promotional tools. The choice depends on whether your priorities are marketing-driven or operationally comprehensive. Edge: roommaster.
Exely’s customer support boasts a 4.96/5 rating, with reviews highlighting prompt responses, friendly communication, and proactive assistance. One hotel mentions how Exely’s team “answers all questions quickly and conducts friendly negotiations,” which reassures users of ongoing support.
roommaster’s support scores 4.16/5, with reviews citing helpful staff but also noting inconsistencies in response times and support knowledge. Some users mention delays in issue resolution and the need for more organized training. Based on recent reviews, Exely’s support is more responsive and reliable.
Edge: Exely.
roommaster excels in integrations, with 56 verified partners, including major systems like Sage, GuestCentric, and Otelier. Its extensive network supports a wide range of operational and marketing tools, making it suitable for hotels with complex tech stacks.
Exely offers 8 verified partners, including Hotellab, Booking.com, and Mews, focusing on essential integrations and online marketing. While fewer in number, these still cover critical channels for independent hotels and boutique properties.
If your hotel relies heavily on third-party systems or GDS connections, roommaster’s extensive integrations give it an edge. For simpler setups prioritizing core functionalities, Exely’s smaller but targeted partner list suffices. Edge: roommaster.
Exely’s recent reviews and higher overall ratings (4.31/5) reflect a more positive sentiment among hoteliers, especially in the last six months. Hotels rated Exely highly for ease of use, customer support, and value, with a 98% likelihood of recommendation.
roommaster’s older reviews (average 4.21/5) indicate steady satisfaction, particularly among larger or more operationally complex hotels. However, its recent feedback is less abundant, making Exely the more trusted choice currently.
Edge: Exely.
Exely’s pricing is straightforward at $200 per month, with no implementation or trial fees. Its flat monthly fee suits hotels seeking predictable costs without hidden charges.
roommaster’s base price starts at $500, with no mention of trial or implementation fees. Its higher cost reflects its broader feature set and extensive integrations, which may justify the investment for larger properties.
Your choice depends on your budget and feature needs: Exely offers a lower-entry point for smaller hotels, while roommaster caters to hotels requiring more customization and integrations.
Not ideal if your hotel:
Not ideal if your hotel:
Exely offers a user-friendly, marketing-focused booking engine supported by high customer satisfaction and recent positive reviews. Its strengths lie in simplicity, support, and boosting direct bookings, making it ideal for smaller or independent hotels.
roommaster provides a robust, highly customizable platform with extensive integrations and features suitable for large, complex properties. It supports operational needs and advanced marketing strategies but may involve a steeper learning curve and higher costs.
If your hotel values ease, rapid deployment, and excellent support, Exely is the safer choice. For operational complexity, extensive system integration, and advanced features, roommaster is preferable. Choose based on your hotel’s size, complexity, and strategic priorities.
预订引擎 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $200/mo | From $500/mo |
根据 HTR 的产品数据库,Exely Booking Engine 和 roommaster booking engine 共享 21 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| Facebook 转化跟踪 | ||
| PayU | ||
| Tripadvisor 预订 | ||
| 人工智能优化 | ||
| 价格对比 | ||
| 合并库存 | ||
| 婚礼和企业预订模块 | ||
| 忠诚度计划整合 | ||
| 灵活日期 | ||
| 紧急信息 | ||
| 表单自动填充 | ||
| 贝宝 |
显示主要差异。这两款产品之间还有 7 项功能存在差异。
我们分析了 3 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
该目标暂无已发布的案例研究。
该目标暂无已发布的案例研究。
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
酒店从业者喜爱的方面
Exely 的支持团队以其快速响应和以解决方案为导向的服务而备受赞誉,从而显著提升了用户体验。这被视为该产品的一大优势。
Exely的预订引擎因其用户友好性、运行速度快以及显著提升直接预订量的能力而备受赞誉,从而有助于收入增长。它被认为对提升宾客体验和转化率具有强大的积极影响... Exely的预订引擎因其用户友好性、运行速度快以及显著提升直接预订量的能力而备受赞誉,从而有助于收入增长。它被认为对提升宾客体验和转化率具有强大的积极影响。
该软件因增加直接预订量并降低对在线旅行社 (OTA) 的依赖而备受赞誉。这通过降低第三方费用和高效的预订管理带来投资回报,从而对酒店收入产生积极影响。
酒店从业者提出异议的方面
用户反复反映的一个关键问题是自定义选项有限,尤其是在报表和网站设计方面。用户希望能够更灵活地调整模板和报表,以满足自身需求。
用户希望看到与其他酒店管理系统的集成能力得到提升。目前的集成限制被视为一个缺点,制约了平台全部潜力的发挥。
排名更高的方面
独特功能
酒店从业者喜爱的方面
该预订引擎的界面因其简洁性而备受赞誉,酒店员工能够高效地学习和使用系统。直观的布局提升了整体用户体验,有助于提高用户接受度和满意度。
安全交易是其核心优势之一,可确保预订流程顺畅无阻,并保障客户数据安全。此功能最大限度地减少了对第三方预订平台的依赖,从而增加了直接收入来源。
人们对将人工智能聊天功能集成到预订引擎中抱有乐观预期。这项功能有望通过在预订过程中提供即时、智能的互动来提升宾客体验。
酒店从业者提出异议的方面
虽然交易的自动化安全性值得赞赏,但处理费用带来的成本问题也引起了用户关注。用户建议降低成本,以提升引擎的价值主张。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Exely Booking Engine 和 roommaster booking engine 共享许多核心 Booking Engine 功能,但各有独特的能力。Exely Booking Engine 提供 8 个经验证的集成合作伙伴,而 roommaster booking engine 提供 56 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Exely Booking Engine 在易用性方面领先,评分为 4.9/5 对比 4.4/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Exely Booking Engine:否。roommaster booking engine:否。 两款产品目前均不提供免费版。大多数 Booking Engine 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Exely 的 HT Score 为 93,roommaster 的为 81。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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