Case Study

NUVO Suites Enhances its Guest Experience with roomMaster PMS

Mayela Lozano

roommaster · January 29, 2025

NUVO Suites, an independent hotel located in Miami, Florida, faced the challenge of competing with large hotel chains while maintaining its unique identity.

Why it matters: Because they needed to enhance operational efficiency and deliver personalized guest experiences using an adapted PMS.

With InnQuest's smart technology, guests can manage their stays directly from their mobile devices. They can access local recommendations for top attractions or pay for add-ons.

Top 3 Core Objectives: Customize the roomMaster PMS to accommodate NUVO Suites' distinctive room configurations and operational needs.

Customize innQuest System: The roomMaster PMS needed to be adapted to manage NUVO Suites' specific room layouts and numbering system
Include Advanced Features: The implementation needed to include mobile key access, enabling guests to use their smartphones for room entry—a feature typically associated with larger hotel chains.
Find the best customer support: In the beginning, we called support a lot,” Jorge Venegas recalls, “but they were always there for us. Now, the system runs so smoothly we hardly ever need help—but knowing support is just a call away gives us peace of mind.

"“We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them.”"

Jorge Venegas

NUVO Suites’ general manager

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👍 NUVO Suites’ general manager Jorge Venegas said that “We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them.”:

"“We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them.”"

⚖️ The selection process: During their research process, Jorge Venegas evaluated roommaster's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that roommaster was the best fit solution:

NUVO Suites’ general manager Jorge Venegas said, about their decision: "“In the beginning, we called support a lot, but they were always there for us. Now, the system runs so smoothly we hardly ever need help—but knowing support is just a call away gives us peace of mind.”"

📈 The results: Customize the roomMaster PMS to accommodate NUVO Suites' distinctive room configurations and operational needs.

Improved Efficiency: The front desk team experienced immediate improvements in check-in times and overall operational efficiency.
Enhanced Guest Satisfaction: The introduction of mobile key access and other advanced features contributed to a more convenient and modern guest experience.
Increased Revenue: With roomMaster PMS operations, NUVO Suites introduced upselling features, such as premium room upgrades and late check-outs, resulting in a boost in revenue.