项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 274 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Exely 表现出色 在 ease of use and customer support 方面 — 尤其适合 brand 类型的住宿设施 (0.0/5) ,拥有独特功能如 Multi-lingual.
roommaster 表现出色 在 易于使用 方面 .
基于 HTR 上 274 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 起价 $100/月 | 起价 $300/月 |
| 经验证的评价 | 234 | 40 |
在分析了 274 条经验证的评价后,Exely 用户最看重其 用户友好的界面和日常操作的便利性, exely团队的支持与响应能力, 渠道管理与实时ota同步,而 roommaster 用户则强调 易于使用。点击任意主题查看评价者的反馈。
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用户友好的界面和日常操作的便利性
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易于使用
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Exely团队的支持与响应能力
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渠道管理与实时OTA同步
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增加直订和网站收入
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报告与分析差距
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支持响应能力
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与PMS及其他第三方系统的集成
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产品价值与竞争力
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客户服务改进
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各产品在不同酒店规模、类型和区域的 渠道经理 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #15 26 条评价 | #19 12 条评价 |
| 中型(25-74 间客房) ▾ | #9 51 条评价 | #15 17 条评价 |
| 大型(75-199 间客房) ▾ | #14 5 条评价 | #21 2 条评价 |
| 超大型(200+ 间客房) ▾ | #7 5 条评价 | #23 0 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #15 29 条评价 | #20 12 条评价 |
| 豪华酒店 ▾ | #13 27 条评价 | #27 4 条评价 |
| 品牌/连锁酒店 ▾ | #15 14 条评价 | #19 9 条评价 |
| 长住酒店 ▾ | #14 6 条评价 | #24 3 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #18 2 条评价 | #5 27 条评价 |
| 欧洲 ▾ | #19 10 条评价 | #29 1 条评价 |
| 亚太 ▾ | #5 67 条评价 | — |
| 中东 ▾ | #7 13 条评价 | #17 0 条评价 |
Choosing the right channel management platform for your hotel is a crucial step in streamlining operations, maximizing revenue, and reducing overbooking risks. Both Exely Channel Manager and roommaster Channel Manager aim to simplify distribution and improve your online presence, but they do so with distinct strengths and weaknesses. Your decision hinges on your hotel’s size, regional focus, and specific needs for features and support.
Exely emphasizes ease of use, rapid synchronization, and high customer satisfaction, especially for independent hotels and smaller chains. Roommaster offers extensive integrations and a broader global reach, making it appealing for larger hotel groups or properties requiring comprehensive distribution control. Which of these solutions aligns best with your hotel’s current and future distribution goals?
Exely and roommaster both target hotel distribution, but they cater to different hotel profiles and operational needs. Exely's core strength lies in its intuitive interface, rapid synchronization, and high customer satisfaction, evidenced by its 102 reviews and a 4.14/5 overall rating from recent reviews. It’s tailored for hotels seeking straightforward online distribution, mainly in North America, Europe, and Asia Pacific, with a focus on independent hotels and boutique properties.
Roommaster, by contrast, manages distribution across 300+ OTAs and GDS platforms, with a broader regional presence—especially in South America, North America, and Europe. It boasts a larger partner network (56 verified integrations) and a focus on maximizing visibility and rate parity for larger hotels or chains. Its overall rating (4.14/5) and 31 reviews indicate a dedicated user base, but the platform's complexity and cost may be less suitable for smaller properties.
Does your hotel prioritize ease of implementation and rapid results, or do you require extensive global reach and complex distribution control? Both platforms aim to improve operational efficiency but serve different hotel profiles.
If your hotel needs a simple, effective channel manager with excellent support, go with Exely. Its high ratings across ease of use (4.95/5), onboarding (4.86/5), and customer support (4.95/5), along with 102 reviews and a 98% likelihood to recommend, make it the clear choice for small to mid-sized hotels seeking fast deployment and reliable service.
If your hotel demands broad global distribution, complex channel management, and detailed analytics, choose roommaster. Its extensive partner network (56 verified integrations), features like PMS connectivity and yield rules, and proven track record with large hotel groups make it a better fit for properties with complex distribution needs, despite its higher cost ($300/month) and more technical onboarding.
When in doubt, consider your hotel’s size, regional focus, and distribution complexity. Exely’s more recent reviews and higher ratings give it a decisive edge for most independent and boutique hotels.
Exely's user interface scores 4.95/5, with reviews highlighting its intuitive navigation, straightforward setup, and quick staff onboarding. Users say it "reduces manual work" and that its platform feels "like a true partnership," making staff adoption smooth even for less tech-savvy teams.
Roommaster, with a 4.35/5 rating, is praised for being easy to learn and troubleshoot, especially for first-timers. However, some reviews mention that support during after-hours can be less responsive, and training materials could be more organized.
Edge: Exely.
Exely offers unique features such as multi-lingual support, which can be advantageous for hotels serving international guests. Its feature set includes 12 shared features plus one exclusive to Exely, and its platform is particularly strong in real-time synchronization and rate management.
Roommaster provides features like PMS connectivity and yield rules—both absent from Exely—and boasts a total of 14 features, including 2 unique to it. Its core strength lies in centralized rate control and detailed channel-specific analytics, ideal for larger properties or hotels with complex distribution strategies.
Edge: Exely for ease of use and multi-lingual support; roommaster for advanced distribution features.
Exely’s customer support scores 4.95/5, with recent reviews emphasizing quick, responsive, and friendly service. Hoteliers mention that support "solves issues quickly and professionally" and praise onboarding, making it easier for staff to adapt.
Roommaster’s support scores 3.94/5, with some reviews indicating that after-hours support remains a challenge and response times can vary. While support quality has improved over time, it still trails behind Exely’s high satisfaction ratings.
Edge: Exely.
Roommaster’s network includes 56 verified partners, including major OTAs, regional platforms, and GDS systems, making it suitable for hotels seeking maximum distribution reach. It supports integrations with Sage, GuestCentric, Otelier, and others, providing extensive options for complex distribution strategies.
Exely, with 8 verified partners, offers a more curated set of integrations focused on essential OTAs like Booking.com and Hotellab, alongside some unique partners like Exely itself and Clock. Its more limited but highly focused integration set suits properties prioritizing core channels.
Edge: roommaster.
Exely’s recent reviews and 102 total reviews show a high level of satisfaction, especially among boutique and city-center hotels. Hotels using Exely praise its high efficiency, ease of use, and positive impact on revenue, with a 98% likelihood to recommend.
Roommaster, with 31 reviews, is favored by larger hotels and chains; its older reviews highlight operational improvements and cost savings. However, some recent feedback reflects concerns over support and product value.
Edge: Exely, given the higher review count and more recent positive feedback.
Exely charges $100 per month, with no setup fees or freemium options, making it an affordable solution for small to mid-sized properties. Its pricing structure favors hotels seeking straightforward, budget-friendly distribution management.
Roommaster’s base price is $300 per month, with no trial or freemium options. Its higher cost reflects its broader feature set, extensive integrations, and suitability for larger properties or chains with complex distribution needs.
Not ideal if you:
Not ideal if you:
Exely is a streamlined channel manager designed for hotels that want quick, reliable distribution with minimal fuss. Its high user satisfaction, ease of use, and strong recent reviews make it the smarter choice for independent hotels and boutique properties.
Roommaster caters to larger, more complex hotel operations needing extensive integrations and distribution control. Its broad partner network and advanced features are ideal for hotel groups or properties with multi-region distribution strategies.
If your hotel values simplicity, support, and speed, Exely is the superior pick. For properties requiring sophisticated distribution across many channels and regions, roommaster’s extensive network and features make it the better choice—despite its higher price and complexity.
渠道经理 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | 起价 $100/月 | 起价 $300/月 |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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费率管理
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| 支持每周和每月费率 | ||
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房间类型映射
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自动化与同步
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| 批量更新和多重限制 | ||
| 2路实时集成 | ||
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管理和设置
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| 多种语言 | ||
| 集中的用户和角色管理 | ||
| 多币种支持 | ||
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分析和报告
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| 分析仪表板 | ||
| 预订绩效和进度报告 |
我们分析了 5 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Before Exely, we could not get enough flexibility or functionality we needed. We couldn’t manage dynamic pricing or promotions properly, now the system provides us all the tools t..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
"Beginning of each shift, our staff pulls up the dashboard which gives the arrivals, the checkouts, the list of who’s coming in, how many rooms we have as far as dirty, clean, out o..."
该目标暂无已发布的案例研究。
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
酒店经营者喜爱的方面
评测者经常描述 Exely 直观、易于使用、适合日常酒店工作。他们表示该系统简化了预订管理、价格更新和分销任务,帮助团队以更少的培训和错误更快地工作。
大量评价赞扬Exely支持团队提供快速、专业、以解决方案为导向的帮助。酒店重视在安装和日常运营中的快速响应,许多评价表示团队的主动指导减少了摩擦,帮助他们... 大量评价赞扬Exely支持团队提供快速、专业、以解决方案为导向的帮助。酒店重视在安装和日常运营中的快速响应,许多评价表示团队的主动指导减少了摩擦,帮助他们更高效地使用平台。
用户通常表示Exely能够在多个OTA之间实现价格、房态和库存的实时同步,从而减少超售和手动更新。酒店重视能够从一个平台管理多个渠道,并保持分销的一致性。
酒店经营者提出异议的方面
报告是最常见的改进需求之一。评审希望获得更详细、可定制且更快的报告,能够更好地了解收入、渠道表现、预订趋势和客人行为,以支持更有效的收入管理决策。
许多用户希望与PMS平台、OTA、支付网关及其他酒店系统的集成更加强大。虽然一些用户称赞现有的连接,但也有人反映缺少PMS接口或集成问题,导致手动操作、重复预... 许多用户希望与PMS平台、OTA、支付网关及其他酒店系统的集成更加强大。虽然一些用户称赞现有的连接,但也有人反映缺少PMS接口或集成问题,导致手动操作、重复预订或工作流程灵活性受限。
排名更高的方面
独特功能
酒店经营者喜爱的方面
Room Master 因其易学、简单易用而受到称赞,有助于更快地进行员工培训和更顺畅地运营。
酒店经营者提出异议的方面
尽管总体情况有所改善,但非工作时间的支持仍然是一个关键问题。用户反映,非工作时间的消息没有得到回复,这让人很失望。
一些用户认为该软件的价值主张已经降低,因为该公司似乎不再像以前那样对该产品进行投资,从而降低了其与其他解决方案的竞争力。
排名更高的方面
评分差异最大的方面
这取决于您的需求。Exely Channel Manager 和 roommaster channel manager 共享许多核心 Channel Managers 功能,但各有独特的能力。Exely Channel Manager 提供 10 个经验证的集成合作伙伴,而 roommaster channel manager 提供 60 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Exely Channel Manager 在易用性方面领先,评分为 4.9/5 对比 4.4/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Exely Channel Manager:否。roommaster channel manager:否。 两款产品目前均不提供免费版。大多数 Channel Managers 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Exely 的 HT Score 为 92,roommaster 的为 76。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐