The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
在分析了 159 条经验证的评价后,Exely 用户最看重其 user interface, 客户支持, hotel operation efficiency,而 Preno 用户则强调 易用性和员工接受度, 客户支持和响应能力, 与会计和其他系统的集成。点击任意主题查看评价者的反馈。
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客户支持
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Hotel Operation Efficiency
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Channel Management
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节省成本,物有所值
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自定义和报告功能
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定制化和产品灵活性
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系统性能和速度
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UI/网格视图限制
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移动应用
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付款处理和预订付款规则
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各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #23 16 条评价 | #15 32 条评价 |
| 中型(25-74 间客房) ▾ | #17 15 条评价 | #22 6 条评价 |
| 大型(75-199 间客房) ▾ | #16 3 条评价 | — |
| 超大型(200+ 间客房) | #11 1 条评价 | #20 0 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #22 13 条评价 | #16 29 条评价 |
| 豪华酒店 ▾ | #20 11 条评价 | #15 18 条评价 |
| 品牌/连锁酒店 ▾ | #25 2 条评价 | #17 9 条评价 |
| 长住酒店 ▾ | #21 3 条评价 | #13 9 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #22 2 条评价 | #19 6 条评价 |
| 欧洲 ▾ | #24 2 条评价 | #15 10 条评价 |
| 亚太 ▾ | #6 28 条评价 | #22 0 条评价 |
| 中东 ▾ | #7 5 条评价 | #8 2 条评价 |
Choosing between Exely HMS by Exely and Preno HMS by Preno hinges on your hotel’s specific needs, size, and growth ambitions. Both products aim to streamline operations and boost revenue, but they diverge significantly in features, support, and market focus. Exely offers a more feature-rich platform with a broader global presence, while Preno emphasizes simplicity and ease of use. Which software aligns better with your hotel’s strategic goals?
Exely and Preno are both cloud-based hotel management systems designed to improve operational efficiency, but they serve different hotel profiles. Exely’s extensive feature set includes multi-currency, guest messaging, revenue management, and online check-in, making it ideal for hotels seeking advanced customization and a broader suite of tools. Preno focuses on simplicity, offering core PMS functionalities, channel management, and booking, suited for hotels prioritizing ease of use and quick onboarding. Do you need a feature-rich platform or a straightforward solution?
If your hotel requires advanced features like multi-currency handling, guest communication via SMS, revenue management, and multi-lingual support, Exely is the clear choice. It’s better suited for boutique, city center, and hotel groups aiming to optimize revenue and online reputation. Conversely, if your team values intuitive design, quick setup, and reliable support with essential PMS functionalities, Preno fits smaller properties, motels, or hotels emphasizing guest experience and operational simplicity. Your decision should depend on your hotel’s complexity and growth plans.
Exely scores a 4.88/5 for ease of use, reflecting its intuitive interface and smooth integration into daily operations, backed by onboarding ratings of 4.82/5. Preno is nearly identical, with a 4.86/5 rating and onboarding at 4.64/5, praised for its straightforward design and quick staff adoption. Both systems are user-friendly, but Exely’s slightly higher onboarding score indicates a marginal edge for larger or more complex hotels needing more comprehensive features. Edge: Exely.
Exely boasts 16 features exclusive to its platform, including multi-currency, gift vouchers, guest messaging, online check-in, and revenue management, making it more versatile for hotels with diverse needs. Preno offers 7 unique features, such as direct billing, guest CRM, real-time reporting, and automated space optimization, which streamline operations but lack some of Exely’s depth. With 22 shared features, Exely’s broader capabilities give it a distinct edge for hotels seeking extensive customization and automation. Edge: Exely.
Exely’s support team receives a 4.9/5 rating, with reviewers praising their quick, helpful responses and continuous improvements, often quoting, “Their knowledgeable staff walked me through my journey to be online.” Preno’s support, rated at 4.69/5, is also commended but less frequently highlighted in recent reviews. Exely’s more recent review volume and higher ratings suggest a more responsive, reliable support experience. Edge: Exely.
Preno offers 17 verified integrations, including popular tools like Xero, Bookboost, RevControl, Zingle, and SiteMinder, providing extensive options for connecting your existing systems. Exely has 8 verified partners, including Booking.com, Oracle Hospitality, and IDeaS, but fewer overall integrations. If your hotel relies heavily on a broad ecosystem of partners, Preno’s wider integration network offers greater flexibility. Edge: Preno.
Exely’s review count (48) exceeds Preno’s (58), with recent reviews in the last six months indicating continuous user confidence. Exely scores an overall rating of 81.7 on the HT Score, with 98% likelihood to recommend, especially among boutique and city center hotels. Preno’s slightly lower score (76.2) and 95% recommendation rate still reflect strong satisfaction in smaller or budget hotels. Given the recency and volume of Exely’s reviews, it holds a slight edge in user confidence. Edge: Exely.
Exely’s base price is $400 per month, with no additional implementation or trial fees, offering a predictable flat rate. Preno costs $600 per month, also without trial or setup fees, but at a higher price point. Both are subscription-based, but Exely provides a more affordable, transparent pricing model, which may be advantageous for smaller hotels or those with tighter budgets.
Not ideal if your hotel prefers a lightweight, straightforward PMS without complex features or if you operate a very small property with minimal operational needs.
Not ideal if your hotel needs advanced features like multi-currency, revenue management, or guest messaging directly integrated into operations.
Exely offers a more feature-rich solution suited for hotels with complex needs, looking to scale, or aiming to enhance their online reputation and revenue management. Its broader feature set, higher review volume, and recent feedback make it the more trusted platform for larger or more sophisticated properties.
Preno excels in simplicity, ease of use, and integration with essential tools, making it ideal for small to medium hotels or properties prioritizing quick setup and straightforward operations. Its extensive third-party integrations and responsive support are valuable for hotels with limited administrative resources.
If your hotel needs a comprehensive, customizable system with a proven track record, Exely is the better choice. Conversely, if you prefer an intuitive, budget-friendly platform that gets the basics right, Preno will serve you well. Choose based on your hotel’s size, complexity, and growth ambitions.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| 多币种 | ||
| 礼品卡 | ||
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 交易电子邮件(预订、账单等) | ||
| 自动化夜间审计 | ||
| 付款请求 | ||
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营销与电子商务
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| 原生电子邮件营销 | ||
| 团体预订引擎 | ||
| 网站开发 | ||
| 预订引擎 | ||
| 频道管理员 | ||
| 礼品卡 | ||
| 交易电子邮件(预订、账单等) | ||
| 宾客沟通(短信) | ||
| 原生电子邮件营销 | ||
| 宾客资料 | ||
| 客户关系管理 | ||
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管理和配置
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| 多种语言 | ||
| 多币种 | ||
| 集中用户和角色管理 | ||
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用户管理
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| 原生电子邮件营销 | ||
| 客人反馈管理 | ||
| 礼品卡 | ||
| 交易电子邮件(预订、账单等) | ||
| 宾客资料 | ||
| 集中消息传递 | ||
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前台
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| 客人反馈管理 | ||
| 家政 | ||
| 物业管理系统 | ||
| 自动化夜间审计 | ||
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用程序 | ||
| 日历视图 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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| 组功能 | ||
| 自动空间优化 | ||
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宾客体验
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| 客人反馈管理 | ||
| 礼品卡 | ||
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用程序 | ||
| 网上值机 | ||
| 网上结账 | ||
| 宾客留言 | ||
| 交易电子邮件(预订、账单等) | ||
| 平板电脑/自助值机 | ||
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家政
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| 自动空间优化 | ||
| 客房服务手机应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班规划 | ||
| 员工信息 | ||
| 网上结账 | ||
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付款
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| 多币种 | ||
| 礼品卡 | ||
| 付款请求 | ||
| 直接计费 | ||
| 自动提醒 | ||
| 集成支付终端和读卡器 | ||
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预订管理
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| 评分购物模块 | ||
| 物业管理系统 | ||
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放式磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 自动分配 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、账单等) | ||
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收入管理
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| 评分购物模块 | ||
| 收益管理模块 | ||
| 定价情报 | ||
| 频道管理员 | ||
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR 规定 | ||
| SOC2投诉 | ||
| 税务配置 | ||
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支持与培训
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| 全天候在线支持 | ||
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食品与饮料
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我们分析了 3 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
The intuitive and straightforward interface of Exely significantly enhances user experience, making it easier for staff to navigate during busy period... The intuitive and straightforward interface of Exely significantly enhances user experience, making it easier for staff to navigate during busy periods and integrating seamlessly into daily operations.
客户支持团队因其快速响应和乐于助人而受到赞扬,确保任何问题都能得到迅速解决,但这并非Exely独有的特点,而是一个更普遍的特点。
Exely is praised for streamlining hotel operations, reducing errors and enhancing overall workflow efficiency by automating various processes and task... Exely is praised for streamlining hotel operations, reducing errors and enhancing overall workflow efficiency by automating various processes and tasks.
酒店从业者提出异议的方面
用户表示需要更高级的报告选项和自定义功能,以便进行更深入的性能分析和个性化的用户体验,而这些在当前的系统中是缺乏的。
有批评指出,该系统在高峰工作负载期间的性能存在问题,报告称加载时间过长、偶尔出现错误以及意外注销阻碍了操作流程。
排名更高的方面
独特功能
酒店从业者喜爱的方面
用户一致认为 Preno 简单易学,一线员工也能轻松上手,这有助于新团队快速掌握使用方法。评论者认为这种简便性有助于加快日常运营速度,并减轻培训负担。
支持质量是用户反复提及的话题,许多用户称赞 Preno 的服务及时、周到且响应迅速。但也有人担心,周末和节假日的服务覆盖范围仍然有限,这可能会导致酒店在工作... 支持质量是用户反复提及的话题,许多用户称赞 Preno 的服务及时、周到且响应迅速。但也有人担心,周末和节假日的服务覆盖范围仍然有限,这可能会导致酒店在工作日以外的时间段无法获得帮助。
Preno 与 Xero、Lightspeed、发票工具和其他关键系统的集成是用户选择它的主要原因。评论称,这些集成有助于保持工作流程的顺畅衔接并降低成本,但一些用户希望... Preno 与 Xero、Lightspeed、发票工具和其他关键系统的集成是用户选择它的主要原因。评论称,这些集成有助于保持工作流程的顺畅衔接并降低成本,但一些用户希望数据映射更加灵活,并且能够更流畅地将预订详情导入发票。
酒店从业者提出异议的方面
评论者喜欢Preno的可靠性,但也有一些用户希望能够更灵活地自定义屏幕、字段、颜色、按钮和发票数据。总的来说,核心工作流程运行良好,但高级用户希望拥有更多... 评论者喜欢Preno的可靠性,但也有一些用户希望能够更灵活地自定义屏幕、字段、颜色、按钮和发票数据。总的来说,核心工作流程运行良好,但高级用户希望拥有更多控制权,以更好地匹配其所在机构的流程。
网格状界面经常受到诟病,用户反映它会影响工作效率,或者不如其他界面直观。虽然有些用户认为它简洁易用,但也有人认为这是一个亟待改进的方面。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Exely HMS 和 Preno HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。Exely HMS 提供 8 个经验证的集成合作伙伴,而 Preno HMS 提供 17 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Exely HMS 在易用性方面领先,评分为 4.9/5 对比 4.8/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Exely HMS:否。Preno HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Exely 的 HT Score 为 84,Preno 的为 82。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案