The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
在分析了 271 条经验证的评价后,Exely 用户最看重其 user interface, 客户支持, hotel operation efficiency,而 ResNexus 用户则强调 客户沟通工具, 预订引擎和渠道经理, 网站设计与集成。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #23 16 条评价 | #9 100 条评价 |
| 中型(25-74 间客房) ▾ | #17 15 条评价 | #15 24 条评价 |
| 大型(75-199 间客房) | #16 3 条评价 | #14 4 条评价 |
| 超大型(200+ 间客房) | #11 1 条评价 | #7 4 条评价 |
按物业类型
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| 精品酒店 ▾ | #22 13 条评价 | #13 41 条评价 |
| 豪华酒店 ▾ | #20 11 条评价 | #12 26 条评价 |
| 品牌/连锁酒店 ▾ | #25 2 条评价 | #14 15 条评价 |
| 长住酒店 | #21 3 条评价 | #19 4 条评价 |
按区域
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| 北美 ▾ | #22 2 条评价 | #4 204 条评价 |
| 欧洲 | #24 2 条评价 | #31 1 条评价 |
| 亚太 ▾ | #6 28 条评价 | #27 1 条评价 |
| 中东 ▾ | #7 5 条评价 | — |
Choosing between Exely HMS and ResNexus HMS hinges on your hotel’s operational needs and growth goals. Both aim to streamline hotel management, increase bookings, and improve guest experiences, but they approach these goals differently. Exely offers a broad feature set with extensive integrations and a focus on direct booking growth, while ResNexus emphasizes simplicity and a strong OTA presence. Do you prioritize a comprehensive platform or ease of use with market reach?
Exely HMS and ResNexus HMS both address core hotel management needs—reservations, channel management, and guest communication. Exely’s cloud-based platform integrates PMS, booking engine, reputation management, and automation, making it suitable for hotels seeking a scalable, feature-rich solution. ResNexus simplifies operations with an intuitive interface, automated marketing, and OTA integrations, ideal for boutique hotels and smaller properties. The key difference: Exely’s extensive feature count and higher ratings suggest a more robust tool, especially as your hotel grows.
If your hotel needs a straightforward, easy-to-implement system with strong OTA presence, go with ResNexus. It excels in automating marketing, contactless check-in, and offering a user-friendly experience, especially for boutique and independent hotels. If your team requires more advanced functionality—task management, extensive integrations, and a focus on boosting direct bookings—Exely is the better option, supported by more recent reviews and a higher overall rating. Those looking for a scalable solution should lean toward Exely.
Exely’s user rating of 4.88/5 and 48 reviews indicate an intuitive interface appreciated for its simplicity and seamless integration into daily operations. ResNexus scores slightly lower at 4.7/5 with 193 reviews, but still demonstrates ease of navigation and helpful customer support. Exely’s more recent feedback underscores its straightforward onboarding process and minimal learning curve, giving it a slight edge.
Edge: Exely HMS
Exely offers 38 features including task management—something ResNexus lacks—and specialized tools like integrated CRS, ancillary revenue tracking, and PCI compliance. ResNexus, however, boasts 37 shared features with Exely, plus 16 additional unique features such as direct billing, guest CRM, tablet/kiosk check-in, and real-time reporting, targeting operational simplicity and guest engagement. While ResNexus’s features are tailored for boutique hotels, Exely’s extensive, customizable tools make it ideal for larger operations seeking more control.
Edge: ResNexus HMS
Exely’s customer support is highly rated at 4.9/5, with reviews praising their responsiveness, friendly staff, and continuous improvements. ResNexus closely follows at 4.85/5, with users emphasizing quick response times and helpful guidance, especially from dedicated Hospitality Coaches. Both are strong, but Exely’s more recent reviews and higher overall score tip the scale in its favor for ongoing support quality.
Edge: Exely HMS
ResNexus outpaces Exely with 17 verified partners, including major OTAs like TripAdvisor, Airbnb, Expedia, and Lightspeed, offering broader market connectivity. Exely has 8 verified partners, including Hotellab, Oracle Hospitality, and IDeaS, with shared integration with Booking.com. If extensive OTA and third-party integrations are crucial, ResNexus’s larger partner network makes it the preferable choice.
Edge: ResNexus HMS
Exely’s high rating of approximately 81.7 on the HTTR Score and 98% likelihood to recommend reflects strong satisfaction, especially among boutique and city center hotels. ResNexus’s lower overall ratings (around 75.3 HTTR score) and 97% recommendation rate still indicate high satisfaction but with more mixed recent reviews and a broader range of property types. Given the more recent positive feedback, Exely’s customer perception appears stronger.
Edge: Exely HMS
Exely charges $400 monthly per property, with no hidden fees or trials, making it a competitive choice for hotels seeking value. ResNexus costs $800 per month, reflecting its broader feature set and integrations. Both pricing models are flat, but Exely offers a lower entry point, especially appealing for properties looking for cost-effective, scalable management.
Not ideal if you prefer a lightweight, simple platform with fewer features or a property that mainly relies on OTAs without needing extensive automation.
Not ideal if your hotel requires extensive customization, advanced reporting, or a broader suite of integrations.
Exely’s core advantage lies in its more recent reviews, higher ratings, and broader feature set tailored for scalability and automation. It’s ideal for hotels aiming to maximize direct bookings, streamline complex operations, and expand geographically. ResNexus, while easier for boutique properties and smaller teams, offers a simpler, more affordable solution with strong OTA integrations and marketing tools, but less advanced customization.
If you need a comprehensive, growing platform with a proven track record, Exely is the definitive choice. For boutique, small-scale properties prioritizing ease of management and OTA presence, ResNexus remains a solid option.
In conclusion, your decision should hinge on your hotel’s size, growth ambitions, and operational complexity. For larger or expanding hotels, Exely’s higher ratings and richer features make it the clear leader. Smaller or boutique hotels should consider ResNexus for its simplicity, strong OTA integration, and cost efficiency.
我们分析了 2 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
The intuitive and straightforward interface of Exely significantly enhances user experience, making it easier for staff to navigate during busy period... The intuitive and straightforward interface of Exely significantly enhances user experience, making it easier for staff to navigate during busy periods and integrating seamlessly into daily operations.
客户支持团队因其快速响应和乐于助人而受到赞扬,确保任何问题都能得到迅速解决,但这并非Exely独有的特点,而是一个更普遍的特点。
Exely is praised for streamlining hotel operations, reducing errors and enhancing overall workflow efficiency by automating various processes and task... Exely is praised for streamlining hotel operations, reducing errors and enhancing overall workflow efficiency by automating various processes and tasks.
酒店从业者提出异议的方面
用户表示需要更高级的报告选项和自定义功能,以便进行更深入的性能分析和个性化的用户体验,而这些在当前的系统中是缺乏的。
有批评指出,该系统在高峰工作负载期间的性能存在问题,报告称加载时间过长、偶尔出现错误以及意外注销阻碍了操作流程。
排名更高的方面
独特功能
酒店从业者喜爱的方面
ResNexus 包含多种用于入住前、入住中和入住后沟通的工具,包括电子邮件模板和短信。用户喜欢这些工具,因为它们可以提高客人满意度和运营效率。
预订引擎和渠道管理器功能旨在增加直接预订量,同时与各种 OTA 无缝集成。用户对无缝操作表示赞赏,这最大限度地降低了超额预订的风险并确保了跨平台价格平等。
许多用户对 ResNexus 提供的网站设计服务赞不绝口。该设计团队以创建用户友好、视觉吸引力强的网站而闻名,这些网站可提高客户从在线比较到直接预订的转化率。这... 许多用户对 ResNexus 提供的网站设计服务赞不绝口。该设计团队以创建用户友好、视觉吸引力强的网站而闻名,这些网站可提高客户从在线比较到直接预订的转化率。这种集成与预订系统完美契合,可提供无缝的客户体验。
排名更高的方面
独特功能
这取决于您的需求。Exely HMS 和 ResNexus HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。Exely HMS 提供 8 个经验证的集成合作伙伴,而 ResNexus HMS 提供 17 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Exely HMS 在易用性方面领先,评分为 4.9/5 对比 4.7/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Exely HMS:否。ResNexus HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Exely 的 HT Score 为 82,ResNexus 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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