项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 1,555 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Cloudbeds 表现出色 在 培训、易用性和入职 方面 — 尤其适合 independent 类型的住宿设施 (4.6/5) ,拥有独特功能如 Employee Messaging and Lobby Kiosk.
Hotelogix 表现出色 在 customer support and ROI 方面 — 尤其适合 brand 类型的住宿设施 (4.9/5) ,拥有独特功能如 Guest CRM and Guest profiles.
在分析了 1,555 条经验证的评价后,Cloudbeds 用户最看重其 培训、易用性和入职, 支持响应能力和人工协助, 日历和预订可见性,而 Hotelogix 用户则强调 24/7 support network, reporting and analytics, 用户界面设计。点击任意主题查看评价者的反馈。
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培训、易用性和入职
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24/7 Support Network
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支持响应能力和人工协助
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Reporting and Analytics
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日历和预订可见性
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用户界面设计
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报告与分析
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前台运营
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账单、发票和账单处理
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Potential Improvements
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移动应用限制
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POS集成问题
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房间分配灵活性
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #1 592 条评价 | #9 130 条评价 |
| 中型(25-74 间客房) ▾ | #4 212 条评价 | #12 66 条评价 |
| 大型(75-199 间客房) ▾ | #5 42 条评价 | #9 14 条评价 |
| 超大型(200+ 间客房) | #13 4 条评价 | #16 3 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #2 473 条评价 | #10 104 条评价 |
| 豪华酒店 ▾ | #4 228 条评价 | #8 95 条评价 |
| 品牌/连锁酒店 ▾ | #6 116 条评价 | #11 45 条评价 |
| 长住酒店 ▾ | #2 93 条评价 | #12 20 条评价 |
按区域
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| 北美 ▾ | #2 435 条评价 | #19 24 条评价 |
| 欧洲 ▾ | #7 163 条评价 | #28 12 条评价 |
| 亚太 ▾ | #3 226 条评价 | #4 144 条评价 |
| 中东 ▾ | #7 11 条评价 | #6 13 条评价 |
Choosing between Cloudbeds PMS and Hotelogix involves weighing two highly-rated property management systems designed to streamline hotel operations. Both platforms aim to reduce manual work, improve distribution, and enhance guest experiences, but they diverge significantly in their approach and feature depth. Your decision should hinge on your hotel’s size, complexity, and specific operational needs.
Cloudbeds offers a more comprehensive, integrated platform with a focus on scalability and automation, while Hotelogix emphasizes full-stack management with an extensive suite of tools. Which system aligns better with your hotel’s growth trajectory and operational demands?
Cloudbeds and Hotelogix both address core hotel management challenges—reservation handling, distribution, and revenue management. Cloudbeds, however, is renowned for its ease of integration across multiple systems and its all-in-one ecosystem, while Hotelogix provides a robust, full-stack platform with a focus on diverse functionalities like reputation management and marketing automation.
Cloudbeds boasts an impressive 1071 reviews with a recent 81 in the last six months, reflecting current user experiences and a strong market presence. Conversely, Hotelogix has fewer reviews—204 total, with only 12 recent reviews—making Cloudbeds a more reliable indicator of ongoing user satisfaction. Are you comfortable relying on a platform with a larger, more recent review base?
If your hotel needs a unified platform combining PMS, channel management, booking engine, and advanced analytics, Cloudbeds is the better choice. It’s ideal for properties seeking scalability, automation, and extensive integrations, suitable for boutique hotels, hostels, and small chains ready to grow.
If you require a broader suite of tools including reputation management and marketing automation, and your property is smaller or more traditional, Hotelogix offers a full-stack solution with strong OTA integration and multi-property control. For properties prioritizing operational depth over simplicity, Hotelogix can be an excellent fit.
In essence, choose Cloudbeds if you value ease of use, scalable integration, and recent, extensive reviews; select Hotelogix if your focus is on comprehensive features and established multi-functionality.
Cloudbeds scores a 4.61/5 for ease of use, with many reviews praising its intuitive interface and straightforward onboarding process. Users highlight its mobile responsiveness and minimal training requirements, making daily operations smoother.
Hotelogix edges slightly ahead with a 4.73/5 rating, praised for its user-friendly design and efficient remote access. Reviewers appreciate its simple check-in/out processes and supportive onboarding, especially for multi-property management.
Edge: Hotelogix.
Cloudbeds offers 52 shared features plus 12 exclusive tools such as PMS connectivity, analytics dashboards, inventory management, multi-lingual support, and unlimited channels at no extra cost. These features facilitate automation, scalability, and detailed reporting, making it a versatile platform.
Hotelogix provides fewer exclusive features—only 3—like guest CRM, guest profiles, and multi-currency support, but it also covers core functions such as reputation management and marketing automation. Its extensive suite makes it ideal for hotels looking for a comprehensive operational toolkit.
Edge: Cloudbeds.
Cloudbeds' support scores 4.41/5, with recent reviews citing responsive, helpful service and quick issue resolution. However, some users mention occasional delays during peak times and setup complexity.
Hotelogix outperforms with a 4.77/5 rating, with many reviews emphasizing its prompt, friendly, and effective support team. Users particularly value the availability of support across different time zones, with some reviewers describing it as "excellent" and "always helpful."
Edge: Hotelogix.
Cloudbeds features 190 verified integrations, including popular partners like TripAdvisor, SiteMinder, and RateGain. Its extensive partner network allows hotels to connect with over 300 booking channels and third-party systems easily.
Hotelogix offers 25 verified integrations, with notable partners like Omnibees, Vertical Booking, and Oracle Hospitality. While its integration count is smaller, it covers key systems for smaller hotels and regional markets.
Edge: Cloudbeds.
Cloudbeds has a higher overall rating (4.63/5) from 1071 reviews and a recent NPS of 8.94/10, reflecting broad satisfaction. Its top segments—independent hotels, hostels, boutique properties—rate it highly, with many recent reviews praising its scalability and support.
Hotelogix, with a 4.8/5 rating from 204 reviews and a NPS of 9.67/10, is especially favored by small, independent hotels and group properties in regions like APAC and Europe. Its recent reviews highlight ease of use and strong support.
Edge: Cloudbeds.
Cloudbeds is priced at a base fee of $600/month without a trial, requiring a commitment but offering a clear, predictable fee structure. Hotelogix does not publicly list exact prices, which suggests pricing is customized based on property size and needs.
For budget-conscious hotels or those preferring transparent pricing, Cloudbeds’s fixed monthly fee provides clarity. Larger or multi-property groups may find the pricing adaptable as they grow.
Cloudbeds excels in its all-in-one ecosystem, extensive integrations, and recent user feedback, making it a top choice for ambitious hotels aiming to scale. Its broad feature set and positive reviews suggest it’s well-suited for properties seeking automation and growth.
Hotelogix offers a highly rated, full-stack solution with strong support and a focus on operational depth. It’s ideal for smaller hotels or those requiring a comprehensive platform with a long track record.
If your hotel prioritizes ease of use, scalability, and recent reviews, Cloudbeds is your best option. If you need a deeply integrated, full-featured system with proven support, Hotelogix could be the better fit.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
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用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
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| 员工信息 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
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支持与培训
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食品与饮料
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温泉
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我们分析了 10 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
"Thanks to Hotelogix, our operating costs have come down drastically since we’ve cut down on commissions, labor, and overall reservation costs. We no longer have to worry if every s..."
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
Cloudbeds 常被描述为直观且易于学习,这减少了新员工的培训时间,并帮助酒店快速采用系统。评论者也重视教程、大学资源和入职帮助,尽管一些人要求重新培训或获... Cloudbeds 常被描述为直观且易于学习,这减少了新员工的培训时间,并帮助酒店快速采用系统。评论者也重视教程、大学资源和入职帮助,尽管一些人要求重新培训或获得更深入的高级功能指导。
支持是一个主要主题,许多用户赞扬在能够联系到人工时获得的快速帮助和知识丰富的客服。最常见的抱怨是依赖聊天机器人/电子邮件工作流程以及缓慢的升级处理,这... 支持是一个主要主题,许多用户赞扬在能够联系到人工时获得的快速帮助和知识丰富的客服。最常见的抱怨是依赖聊天机器人/电子邮件工作流程以及缓慢的升级处理,这对于可能影响客人体验和收入的紧急前台问题来说是有问题的。
用户反复表示 Cloudbeds 的日历是产品中最清晰的部分,为前台团队提供快速查看入住情况、房型、预订状态和每日预订的功能。它帮助酒店更高效地管理入住、退房、... 用户反复表示 Cloudbeds 的日历是产品中最清晰的部分,为前台团队提供快速查看入住情况、房型、预订状态和每日预订的功能。它帮助酒店更高效地管理入住、退房、拆分住宿和房间变更,减少繁忙操作中的错误。
酒店经营者提出异议的方面
审阅者经常提到发票模板、收据、账单审核以及集中式客人账单对于日常运营和客人退房的帮助。同时,添加额外项目的账单流程可能操作繁琐,一些用户希望在Cloudbed... 审阅者经常提到发票模板、收据、账单审核以及集中式客人账单对于日常运营和客人退房的帮助。同时,添加额外项目的账单流程可能操作繁琐,一些用户希望在Cloudbeds中拥有更强的税务、货币和会计处理功能,而不是使用单独的系统。
一个常见的批评是移动应用缺乏足够的操作深度,无法满足移动工作人员的需求。评论者希望在应用中直接进行预订创建、可用性管理、通知、日历访问等操作,而无需切... 一个常见的批评是移动应用缺乏足够的操作深度,无法满足移动工作人员的需求。评论者希望在应用中直接进行预订创建、可用性管理、通知、日历访问等操作,而无需切换到电子邮件或桌面。
排名更高的方面
独特功能
酒店经营者喜爱的方面
The 24/7 support network is a standout feature, often resolving issues promptly. This reliability in assistance is highly valued by users for operatio... The 24/7 support network is a standout feature, often resolving issues promptly. This reliability in assistance is highly valued by users for operational continuity.
Users frequently praise Hotelogix for its reporting and analytics capabilities. The software provides instant access to crucial reports, helping hotel... Users frequently praise Hotelogix for its reporting and analytics capabilities. The software provides instant access to crucial reports, helping hotels with revenue forecasting and strategic planning.
虽然该界面因其易用性而普遍受到好评,但一些评论建议在设计上进行改进,以提供更流畅的用户体验。
酒店经营者提出异议的方面
Users noted areas for potential improvement, including the need for enhancements in the finance and store modules, and suggestions for an advanced edi... Users noted areas for potential improvement, including the need for enhancements in the finance and store modules, and suggestions for an advanced editing feature.
部分用户在使用 POS 系统时遇到同步问题,但这些问题通常可以通过技术支持快速解决。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Cloudbeds PMS 和 Hotelogix 共享许多核心 Property Management Systems 功能,但各有独特的能力。Cloudbeds PMS 提供 199 个经验证的集成合作伙伴,而 Hotelogix 提供 25 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Hotelogix 在易用性方面领先,评分为 4.7/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds PMS:否。Hotelogix:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,Hotelogix 的为 82。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐