The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 客户调查软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | — | #3 18 条评价 |
| 中型(25-74 间客房) ▾ | — | #2 75 条评价 |
| 大型(75-199 间客房) ▾ | — | #1 36 条评价 |
| 超大型(200+ 间客房) ▾ | — | #3 12 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | — | #2 71 条评价 |
| 豪华酒店 ▾ | — | #2 75 条评价 |
| 品牌/连锁酒店 ▾ | — | #2 54 条评价 |
| 长住酒店 ▾ | — | #3 8 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | — | #1 64 条评价 |
| 欧洲 ▾ | — | #3 45 条评价 |
| 亚太 ▾ | — | #2 14 条评价 |
| 中东 ▾ | — | #2 6 条评价 |
Choosing the right guest survey software can significantly impact your hotel's reputation, guest experience, and revenue. Both Howazit by Howazit and Revinate aim to help you gather and manage guest feedback, but they approach this goal differently. Howazit offers a holistic communication platform with a focus on customer-centric engagement, while Revinate provides a robust, feature-rich survey and reputation management tool with a strong industry presence. Which one aligns better with your hotel’s needs?
Both products solve the core problem of collecting and acting on guest feedback, yet they diverge in features, integrations, and overall maturity. Howazit’s limited review data and lack of recent user feedback contrast sharply with Revinate’s extensive feature set and large user base. Are you prioritizing a proven, feature-rich platform or a simpler, more integrated communication suite?
If your hotel needs a straightforward guest feedback tool with minimal setup and a focus on communication, Howazit’s simple, customer-centric approach could suffice. However, if your hotel relies heavily on detailed analytics, reputation management, and targeted marketing, Revinate’s extensive capabilities make it the better choice.
Revinate’s high review count (107 recent reviews) and a 4.65/5 rating reflect strong recent user satisfaction across diverse hotel segments. Conversely, Howazit’s review absence and zero ratings suggest a less validated platform. Would you prefer a solution with proven, ongoing support and a broad industry track record?
Revinate scores 4.68/5 for ease of use based on recent reviews, with users praising its intuitive interface and straightforward campaign setup. Many also highlight its quick onboarding process, with a strong support team that responds within hours.
Howazit’s 0/5 rating indicates no recent reviews or demonstrated user feedback, making it impossible to assess its usability. Given Revinate’s consistent positive feedback on user friendliness, it’s clear that it is the easier platform for your team to adopt. Edge: Revinate.
Revinate boasts 23 unique features, including social review tracking, customizable surveys, SMS-based surveys, sentiment analysis, and real-time alerts — tools that Howazit does not currently offer. These features enable deeper insights, proactive reputation management, and targeted guest engagement.
Howazit’s features are limited to basic communication and feedback collection without advanced analytics or automation tools. For comprehensive, data-driven guest management, Revinate’s suite provides a clear advantage. Edge: Revinate.
Revinate’s support ratings (4.53/5) are consistently high, with reviews emphasizing fast responses and helpful assistance. Users appreciate the responsiveness and proactive guidance, which enhances their confidence in deploying the platform.
Howazit’s support information is unavailable and no recent reviews prevent a fair comparison. Given Revinate’s proven support track record, it clearly has the edge for hotel teams seeking reliable, responsive assistance. Edge: Revinate.
Revinate integrates with 98 verified partners, including PMS systems, digital marketing platforms, and key hotel management tools, supporting a seamless operational flow. Its integrations help automate guest feedback collection and reputation management across multiple channels.
Howazit offers no verified integrations, limiting its potential for automation and data synchronization. If your hotel relies on multiple systems, Revinate’s extensive integration options make it the smarter choice. Edge: Revinate.
Revinate’s 107 recent reviews culminate in a 4.65/5 rating, reflecting strong satisfaction among hoteliers of various sizes and segments. Independent and boutique hotels, in particular, rate it highly, appreciating its comprehensive features and support.
Howazit has no recent reviews or ratings, making it impossible to gauge hotel satisfaction. Based on available data, Revinate’s high ratings and recent feedback cement its standing as the preferred platform. Edge: Revinate.
Revinate charges a base fee of $100 per month, with no free tier, but pricing details for Howazit are unavailable. This indicates that Revinate’s pricing is transparent and aligned with its extensive feature set.
Howazit’s lack of pricing information suggests it may have a different or less transparent pricing model, possibly limiting its appeal for budget-conscious hotels. If cost transparency is a priority, Revinate’s straightforward pricing is advantageous. Edge: Revinate.
Not ideal if your hotel requires deep analytics, automation, or extensive reputation management tools. Larger hotels or chains looking for detailed insights should consider Revinate instead.
Not ideal if your hotel is small or budget-limited, as the platform’s extensive features may be more than necessary. For a simple, streamlined feedback tool, Howazit might suffice.
Revinate’s core strength lies in its proven, feature-rich platform supported by a large user base and recent reviews. Its extensive integrations, dedicated support, and sophisticated analytics make it the clear leader for hotels seeking a comprehensive guest feedback and reputation solution.
If your hotel needs detailed reputation management, advanced survey customization, and targeted marketing, Revinate’s extensive features and recent positive reviews justify its higher cost. Its ability to consolidate guest data and automate responses offers tangible operational benefits.
Conversely, Howazit could serve small hotels or properties wanting a straightforward guest communication tool without complex features or integrations. Its lack of recent reviews and limited feature set make it less appealing for hotels striving for insights and reputation growth.
In conclusion, for hoteliers looking for a trusted, well-supported platform with proven results, Revinate stands out as the better choice. If simplicity and basic guest engagement are your priority, Howazit might be worth considering, but its lack of recent validation makes it a riskier option.
我们分析了 2 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Revinate Marketing makes it really easy for my team to react quickly to market demands. It’s intuitive and easy to use. We can go from idea to launch in less than an hour."
酒店从业者喜爱的方面
Revinate 擅长将来自多个在线平台的客户反馈汇总到单个仪表板中,让酒店经营者更轻松地监控和回复评论。此功能可确保及时回复并解决需要改进的地方,从而改善客... Revinate 擅长将来自多个在线平台的客户反馈汇总到单个仪表板中,让酒店经营者更轻松地监控和回复评论。此功能可确保及时回复并解决需要改进的地方,从而改善客户体验。
用户发现 Revinate 的界面直观且用户友好,提高了各个团队成员的可访问性。该平台简化了细分客人数据和运行详细报告等复杂任务,为酒店员工节省了时间和精力。
Revinate 提供强大的分析工具,帮助酒店经营者做出数据驱动的决策。报告功能可以全面细分客户反馈、活动绩效和其他关键指标,从而帮助制定运营和战略规划。
酒店从业者提出异议的方面
虽然用户对电子邮件营销功能表示赞赏,但一些评论提到了设计灵活性的局限性。添加更多模板和自定义选项可以增强用户体验和营销活动的有效性。
需要更好地自动检测无效电子邮件地址是一个反复出现的主题。改进此功能可以节省酒店经营者的时间并减少电子邮件活动中的错误。
独特功能
评分差异最大的方面
这取决于您的需求。Howazit 和 Revinate (Surveys) 共享许多核心 Guest Survey Software 功能,但各有独特的能力。Howazit 提供 0 个经验证的集成合作伙伴,而 Revinate (Surveys) 提供 98 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Revinate (Surveys) 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Howazit:否。Revinate (Surveys):否。 两款产品目前均不提供免费版。大多数 Guest Survey Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Howazit 的 HT Score 为 0,Revinate 的为 63。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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