The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 147 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Local Measure 表现出色 .
Revinate 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的物业 (4.9/5) ,拥有独特功能如 Mobile Access and Flexible role based reporting.
基于 HTR 上 147 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $100/mo |
| 经验证的评价 | 0 | 147 |
在分析了 147 条经验证的评价后,Local Measure 用户最看重其 ,而 Revinate 用户则强调 宾客反馈和评论管理, 易于使用和用户界面, 综合分析和报告。点击任意主题查看评价者的反馈。
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宾客反馈和评论管理
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易于使用和用户界面
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综合分析和报告
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通过电子邮件活动和追加销售增加收入
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电子邮件设计和灵活性
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自动检测无效的电子邮件地址
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各产品在不同物业规模、类型和区域的 客户调查软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #10 0 条评价 | #3 18 条评价 |
| 中型(25-74 间客房) ▾ | — | #2 75 条评价 |
| 大型(75-199 间客房) ▾ | #10 0 条评价 | #1 36 条评价 |
| 超大型(200+ 间客房) ▾ | — | #3 12 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #11 0 条评价 | #2 71 条评价 |
| 豪华酒店 ▾ | #11 0 条评价 | #2 75 条评价 |
| 品牌/连锁酒店 ▾ | — | #2 54 条评价 |
| 长住酒店 ▾ | #7 0 条评价 | #3 8 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | — | #1 64 条评价 |
| 欧洲 ▾ | — | #3 45 条评价 |
| 亚太 ▾ | — | #2 14 条评价 |
| 中东 ▾ | #6 0 条评价 | #2 6 条评价 |
You’re evaluating guest survey software for your hotel, and the choice hinges on which platform best fits your needs. Local Measure, despite its broad customer experience focus, has no recent reviews or ratings, making it difficult to gauge current performance. Revinate, on the other hand, is well-reviewed, with 107 recent reviews and a high overall rating of 4.65 out of 5, making it the more reliable choice for your hotel’s survey and reputation management needs.
While both aim to improve guest feedback collection, their core functionalities and market presence differ significantly. Local Measure emphasizes real-time customer insights and location analytics, whereas Revinate specializes in comprehensive survey tools, review management, and targeted marketing campaigns. Do you need a broad customer experience platform, or a dedicated survey and review management solution?
Local Measure is primarily a customer experience platform that provides real-time data, insights, and analytics, designed for customer-centric businesses across various industries. Revinate specializes exclusively in guest feedback and reputation management, offering detailed surveys, review aggregation, and marketing tools tailored for the hospitality industry.
The key divergence is that Local Measure offers a broad set of location-based insights, while Revinate focuses on guest feedback, review response, and targeted communication. Considering the recent review volume and ratings, Revinate’s current standing makes it the safer choice. Are you seeking a versatile customer data platform or a dedicated guest survey solution?
If your hotel needs a highly-rated guest survey tool with proven online reputation benefits, go with Revinate. Its extensive features, including customizable surveys, review aggregation, and email marketing, make it ideal for hotels aiming to boost online ratings and guest satisfaction.
If you require a platform that provides real-time customer insights beyond guest feedback—such as location analytics and broader customer experience data—Local Measure might seem appealing. However, without recent reviews or verified performance data, Revinate’s proven track record of 107 reviews and a 4.65/5 rating makes it the more dependable option for guest feedback management.
Revinate scores highly for ease of use, with a 4.68/5 user rating, and many reviews praising its intuitive interface, customizable surveys, and straightforward onboarding. Users frequently mention how simple it is to configure and respond to surveys, with some noting it only took minutes to set up their first campaign.
Local Measure, with its customer experience focus, does not have recent or verified user feedback on usability, making it hard to assess. Given the overwhelming recent positive feedback for Revinate, the edge goes to Revinate as the easier platform for your team to adopt and operate effectively.
Revinate offers 23 unique features, including in-app email responses, SMS survey collection, sentiment analysis, case management, and segmented surveys—features not available in Local Measure. Local Measure, despite its broader customer analytics, does not list any exclusive features and seems to lack specific survey tools.
Revinate’s extensive feature set enables targeted guest engagement, reputation management, and data-driven marketing. Since Local Measure does not currently showcase specific guest survey tools or related features, Revinate’s feature richness gives it a clear advantage.
Revinate’s customer support scores a 4.53/5, with reviews highlighting fast response times, helpful onboarding, and ongoing support. Many users mention how support staff resolve issues quickly, making their experience smoother and more reliable.
Local Measure, with no recent reviews or ratings, cannot be confidently assessed. Given Revinate’s demonstrated support success and recent user feedback, it holds the edge in customer service, especially for hotels needing dedicated onboarding and ongoing assistance.
Revinate boasts 98 verified integrations, including popular PMS, marketing, and analytics systems, with notable partners such as Incite Response, Juyo Analytics, and Orange Hotel Marketing. Local Measure, by contrast, has no verified integration partners listed, limiting its ability to connect with other hotel systems.
Seamless integrations facilitate data flow between your PMS, property management, and marketing tools, making Revinate the clear leader here. If system connectivity is a priority, Revinate’s extensive partner network will serve you better.
Revinate’s recent reviews strongly favor its platform, with an overall rating of 4.65/5 based on 107 reviews, most from hotels that appreciate its user-friendly interface, rich feature set, and its ability to boost revenue. Hotels across segments like boutique, resort, and branded properties consistently rate Revinate highly, with independent hotels rating it 4.88/5.
Local Measure scores no recent reviews or ratings, so no current hotel sentiment can be confidently assessed. The recent review volume and high ratings for Revinate make it the preferred choice among hoteliers.
Revinate charges a base price of $100 per month, with no free tier or trial information available. Local Measure’s pricing is not publicly disclosed, but the absence of a trial, no implementation fees, and no pricing transparency suggest it may be less accessible or more expensive without clear value.
For budget-conscious hoteliers seeking transparency, Revinate’s straightforward pricing provides clarity. If budget is a concern, consider the known cost of Revinate as a starting point.
Since Local Measure is more of a customer experience platform than a guest survey tool, it fits brands that aim to understand customer journeys beyond feedback alone.
Revinate is ideal for hotels that prioritize reputation management, guest segmentation, and targeted marketing within a single platform.
Revinate is a dedicated guest feedback and reputation platform with proven performance, extensive integrations, and high hotel ratings. Its rich feature set helps hotels gather actionable insights, improve online presence, and drive revenue through targeted marketing.
Local Measure offers a broader customer experience platform but currently lacks recent reviews and verified performance data, making it less reliable for your guest feedback needs. For hotels seeking a trusted, well-supported survey and review management tool, Revinate is the clear choice.
If your hotel prioritizes online reputation, guest engagement, and data-driven marketing, Revinate's proven track record and recent reviews make it the safer, more effective platform. Conversely, if location analytics and broad customer insights are more critical, Local Measure could be suitable—but only if you are comfortable with its unverified recent performance.
客户调查软件 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | — | From $100/mo |
根据 HTR 的产品数据库,Local Measure 和 Revinate (Surveys) 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| TripAdvisor 评论收集认证合作伙伴 | ||
| 将警报分配给部门 | ||
| 应用内电子邮件回复 | ||
| 灵活的基于角色的报告 | ||
| 社会评论跟踪 | ||
| 移动访问 |
显示主要差异。这两款产品之间还有 11 项功能存在差异。
我们分析了 2 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Revinate Marketing makes it really easy for my team to react quickly to market demands. It’s intuitive and easy to use. We can go from idea to launch in less than an hour."
酒店从业者喜爱的方面
Revinate 擅长将来自多个在线平台的客户反馈汇总到单个仪表板中,让酒店经营者更轻松地监控和回复评论。此功能可确保及时回复并解决需要改进的地方,从而改善客... Revinate 擅长将来自多个在线平台的客户反馈汇总到单个仪表板中,让酒店经营者更轻松地监控和回复评论。此功能可确保及时回复并解决需要改进的地方,从而改善客户体验。
用户发现 Revinate 的界面直观且用户友好,提高了各个团队成员的可访问性。该平台简化了细分客人数据和运行详细报告等复杂任务,为酒店员工节省了时间和精力。
Revinate 提供强大的分析工具,帮助酒店经营者做出数据驱动的决策。报告功能可以全面细分客户反馈、活动绩效和其他关键指标,从而帮助制定运营和战略规划。
酒店从业者提出异议的方面
虽然用户对电子邮件营销功能表示赞赏,但一些评论提到了设计灵活性的局限性。添加更多模板和自定义选项可以增强用户体验和营销活动的有效性。
需要更好地自动检测无效电子邮件地址是一个反复出现的主题。改进此功能可以节省酒店经营者的时间并减少电子邮件活动中的错误。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Local Measure 和 Revinate (Surveys) 共享许多核心 Guest Survey Software 功能,但各有独特的能力。Local Measure 提供 0 个经验证的集成合作伙伴,而 Revinate (Surveys) 提供 98 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Revinate (Surveys) 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Local Measure:否。Revinate (Surveys):否。 两款产品目前均不提供免费版。大多数 Guest Survey Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Local Measure 的 HT Score 为 0,Revinate 的为 63。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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