The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #39 11 条评价 | — |
| 中型(25-74 间客房) ▾ | #38 12 条评价 | — |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #38 14 条评价 | — |
| 豪华酒店 | #54 2 条评价 | — |
| 品牌/连锁酒店 | #52 2 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 欧洲 ▾ | #22 23 条评价 | — |
| 中东 | #16 2 条评价 | — |
Choosing between Noovy PMS and Zavia ERP hinges on your hotel’s specific needs and priorities. Both systems aim to streamline hotel operations but approach this goal differently, with Noovy offering a highly rated, all-in-one platform, while Zavia focuses on tailored solutions for smaller hotels with a strong regional presence. Your decision should reflect the scale of your property, your technological requirements, and your budget.
Noovy’s comprehensive features, high user satisfaction, and recent review activity make it the more robust choice for most independent and boutique hotels seeking modern automation. Zavia’s localized, streamlined approach is better suited for smaller hotels in Latin America that prioritize affordability and simple management.
Both Noovy and Zavia aim to simplify hotel management but do so with different emphases. Noovy’s platform integrates PMS, channel management, booking engine, and revenue tools into one user-friendly system, with 19 recent reviews and a 4.84/5 ease of use rating. Zavia, by contrast, offers a smaller set of features, primarily focused on reservation management and real-time rate sync, without recent reviews or current user feedback.
While Noovy boasts a 71.3 HTR Score and 5/5 overall rating, Zavia’s lack of recent reviews and its limited review count suggest it has less current market validation. Given the data, Noovy’s superior reputation and active user base make it the more reliable choice—unless your hotel operates exclusively in Latin America and seeks a regional, cost-effective solution.
If your hotel needs a full-featured, easy-to-adopt property management solution with high customer satisfaction, go with Noovy. Its integrated system supports automating payments, managing channels, and generating detailed reports, making it ideal for boutique and independent hotels aiming for efficiency and growth.
If your hotel is smaller, based in Latin America, and primarily looking for a straightforward reservation management system with real-time rate synchronization, Zavia ERP might be suitable. However, be aware that Zavia lacks recent reviews and detailed feedback on customer satisfaction, making it a riskier choice for operations-critical needs.
Noovy’s UI scores a 4.84/5, with many users praising its intuitive interface, fast onboarding, and simple navigation. Reviews mention that staff adoption is quick, and the system reduces operational errors, with consistent praise for customer support.
Zavia ERP lacks recent user reviews, so its ease of use remains unverified. However, given its regional focus and streamlined feature set, it’s likely simpler for small hotels but may not match Noovy’s polished user experience.
Edge: Noovy PMS.
Noovy offers 45 shared features plus three exclusive ones: integrated CRS, guest CRM, and automated reminders. Its features actively enhance guest communication, revenue management, and channel connectivity, supported by high user ratings and positive reviews.
Zavia ERP provides six exclusive features such as gift vouchers, guest app, automated assignments, shift planning, employee messaging, and EPoS. While these add value, the total feature count and recent review activity favor Noovy’s more comprehensive and proven offering.
Edge: Noovy PMS.
Noovy’s customer support scores an impressive 4.89/5, with numerous reviews highlighting quick response times, friendly service, and effective onboarding. Many users describe support as a key component of their positive experience, with some noting that support staff are always available and proactive.
Zavia ERP offers no recent reviews or detailed support feedback, making it impossible to assess its support quality. Given Noovy’s proven responsiveness and high satisfaction ratings, it clearly leads in this area.
Edge: Noovy PMS.
Noovy boasts 40 verified partner integrations, including major OTAs like Booking.com, Expedia, and Metasearch channels, plus additional integrations like Omnibees and RevControl. Its extensive integration ecosystem supports broader connectivity and automation.
Zavia ERP has only five verified partners, with notable integrations limited to a few channels such as Booking, Expedia, Airbnb, and Despegar. The limited integration options may restrict operational flexibility for larger or more complex hotels.
Edge: Noovy PMS.
Noovy has a 5/5 overall rating based on 19 recent reviews, with a 99% likelihood to recommend. Review comments highlight its ease of use, support, and automation benefits, especially for boutique and city hotels.
Zavia ERP has no recent reviews or ratings, so hotelier sentiment remains unverified. Given Noovy’s active review community and high satisfaction, it’s clearly the preferred choice among users.
Edge: Noovy PMS.
Noovy’s pricing starts at $600 per month, with no free tier or trial, but it offers a comprehensive all-in-one package including property management, channel management, and booking engine. Its transparent pricing emphasizes value for money given the features.
Zavia ERP charges a base price of $300 per month, also without a trial or free tier, primarily targeting smaller hotels seeking essential reservation management. Its lower cost might appeal to budget-conscious hotels, but lacks detailed info on additional fees or features.
Not ideal if you operate a very small budget or only need basic reservation management without the broader feature set.
Not ideal if your hotel requires advanced revenue management, extensive integrations, or support outside Latin America.
Noovy PMS is a comprehensive, highly-rated platform with active recent reviews, making it a strong choice for most hotels seeking automation and ease of use. Its wide feature set, integrations, and support justify its higher price point, especially for boutique and independent hotels aiming for growth.
Zavia ERP, while appealing for regional, budget-conscious hotels, remains unverified by recent user feedback. Its limited features and partner network make it more suitable for small hotels in Latin America that need basic reservation management without the need for advanced automation.
In summary, if your hotel values proven performance, broad integrations, and high customer satisfaction, Noovy is the safer and smarter option. Reserve Zavia for smaller, regional properties with simpler operational needs and a focus on affordability.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
|
|---|---|---|
|
▾
会计与金融
|
|
|
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
|
▾
营销与电子商务
|
|
|
| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
管理和配置
|
|
|
| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
|
▾
用户管理
|
|
|
| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
前台
|
|
|
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
|
▾
群组管理
|
|
|
| 组功能 | ||
| 自动空间优化 | ||
|
▾
宾客体验
|
|
|
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
|
▾
家政
|
|
|
| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
|
▾
付款
|
|
|
| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
|
▾
预订管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
收入管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
|
▾
税务与合规
|
|
|
| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
|
▾
支持与培训
|
|
|
| 在线 24/7 支持 | ||
|
▾
食品与饮料
|
|
|
| EPoS | ||
|
▾
温泉
|
|
|
| 水疗和健康模块 |
酒店从业者喜爱的方面
许多评论称赞该系统的易用性,指出其用户友好的设计和直观的界面可以快速培训新员工并减少操作错误。
优质的客户服务经常被提及,用户欣赏快速的响应和有效的解决方案,这有助于对产品的整体满意度。
该系统支持自动付款请求和处理,大大简化了计费流程并降低了错误率。此功能还因其在处理不可退款预订方面的效率而受到好评。
酒店从业者提出异议的方面
用户很欣赏该软件的功能,但注意到其设计略显过时,但预计重新设计将解决这个问题。
该软件提供强大的报告工具,可以深入了解酒店运营的各个方面,帮助做出更好的管理决策。
独特功能
评分差异最大的方面
这取决于您的需求。Noovy PMS 和 Zavia ERP 共享许多核心 Property Management Systems 功能,但各有独特的能力。Noovy PMS 提供 40 个经验证的集成合作伙伴,而 Zavia ERP 提供 5 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Noovy PMS 在易用性方面领先,评分为 4.9/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Noovy PMS:否。Zavia ERP:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Noovy 的 HT Score 为 71,Zavia ERP 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案