项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
在分析了 1,383 条经验证的评价后,Cloudbeds 用户最看重其 易用性和员工培训, pms日历和预订管理, 报告与分析,而 Noovy 用户则强调 易于使用, 客户服务, 自动付款处理。点击任意主题查看评价者的反馈。
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易用性和员工培训
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易于使用
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PMS日历和预订管理
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客户服务
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报告与分析
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自动付款处理
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渠道管理和OTA连接
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直接 OTA 集成
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支持响应速度和人工协助
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设计
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移动应用和远程访问限制
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报告工具
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账单、支付和发票设置
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翻译问题
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #1 592 条评价 | #39 11 条评价 |
| 中型(25-74 间客房) ▾ | #4 212 条评价 | #38 12 条评价 |
| 大型(75-199 间客房) ▾ | #5 42 条评价 | — |
| 超大型(200+ 间客房) | #13 4 条评价 | — |
按酒店类型
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| 精品酒店 ▾ | #2 473 条评价 | #38 14 条评价 |
| 豪华酒店 ▾ | #4 228 条评价 | #54 2 条评价 |
| 品牌/连锁酒店 ▾ | #6 116 条评价 | #52 2 条评价 |
| 长住酒店 ▾ | #2 93 条评价 | — |
按区域
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| 北美 ▾ | #2 435 条评价 | — |
| 欧洲 ▾ | #7 163 条评价 | #22 23 条评价 |
| 亚太 ▾ | #3 226 条评价 | — |
| 中东 ▾ | #7 11 条评价 | #16 2 条评价 |
Choosing between Cloudbeds PMS and Noovy PMS comes down to your hotel’s unique needs, scale, and growth ambitions. Cloudbeds offers a broad, highly integrated platform that covers extensive operational and revenue management features, while Noovy provides a straightforward, cost-effective solution tailored for independent hotels seeking simplicity. Both systems aim to streamline operations, but their depth and scope differ significantly. Which aligns better with your current priorities?
Cloudbeds excels in comprehensive integrations and features, making it ideal for hotels with complex operations or ambitions to scale. Conversely, Noovy's simplicity and affordability appeal to boutique and independent hotels that want a reliable, easy-to-use system without the fuss. Are you ready to prioritize depth over simplicity or vice versa?
Both Cloudbeds and Noovy aim to simplify hotel management, but their approaches differ. Cloudbeds’s all-in-one platform integrates reservation management, channel management, revenue tools, and more, making it suited for properties that need a holistic solution. Noovy, with its focus on automation and ease, simplifies core operations like bookings, payments, and guest communication, perfect for hotels prioritizing straightforward workflows.
Cloudbeds’s extensive feature set—covering 48 shared features plus 16 exclusive—offers flexibility but can sometimes overwhelm users during setup. Noovy’s lean design, with fewer features but high reliability, makes onboarding faster and easier, especially for smaller teams. Do you need a deep, customizable system or a simple, reliable one?
Edge: Cloudbeds.
If your hotel needs a robust, scalable platform with advanced revenue management, extensive integrations (190 verified partners), and features like inventory management and multi-lingual support, Cloudbeds is the clear choice. Its 1071 reviews and recent data (81 reviews in the last six months) reinforce its market dominance and ongoing customer satisfaction.
If your hotel is a boutique or independent property seeking affordability, speed, and ease of use—especially with a tight staff—Noovy is better. Its 19 reviews, all recent and rated at 5/5, highlight its simplicity, cost-effectiveness (€5 per room/month), and excellent support for smaller operations.
For properties that prioritize extensive customization and integrations, Cloudbeds’s vast ecosystem makes it the preferred choice. Conversely, if minimizing complexity and cost is your top goal, Noovy’s straightforward approach wins.
Edge: Cloudbeds.
Cloudbeds’s user-friendly interface scores 4.61/5, with reviews praising its intuitive design and easy navigation. Onboarding is rated 4.45/5, but some users note initial setup can be complex, especially when linking external systems. Support is generally rated 4.41/5, with many praising its responsiveness.
Noovy’s interface is rated even higher at 4.84/5, with reviews consistently calling it “fast,” “reliable,” and “very easy to use.” Its onboarding score of 4.78/5 and excellent 4.89/5 customer support reflect a smooth, quick adoption process, especially suitable for small teams.
Edge: Noovy.
Cloudbeds offers a total of 64 unique features, including PMS connectivity, analytics dashboards, inventory management, automated assignments, and a guest app—capabilities that noovy does not provide. Its extensive 48 shared features cover core hotel functions, with 16 features unique to Cloudbeds.
Noovy, while comprehensive as an all-in-one system, does not boast the same breadth of features—focusing instead on core reservation, payment automation, and guest communication functions. If advanced features like EPoS, spa modules, or detailed analytics matter, Cloudbeds’s richer feature set is the clear advantage.
Edge: Cloudbeds.
Cloudbeds’s support is rated 4.41/5, with reviews praising its responsiveness and helpfulness, especially during onboarding. Some users report occasional delays or the need for more comprehensive support during complex setups, but overall, it remains highly regarded.
Noovy’s customer support is rated 4.89/5, with reviews emphasizing friendliness, speed, and proactive assistance. Its 24/7 support model and simple onboarding process are especially appreciated by small hotel teams seeking quick solutions.
Edge: Noovy.
Cloudbeds boasts 190 verified partner integrations, including major OTAs and tools like SiteMinder, Lightspeed, and Atomize. Its extensive ecosystem supports complex, multi-channel distribution and revenue strategies.
Noovy has 40 verified partners, with key integrations like Booking.com, Expedia, and social media channels. While fewer in number, these integrations are robust and highly valued by users who want reliable OTA connectivity at a lower cost.
Edge: Cloudbeds.
Cloudbeds’s overall rating of 4.63/5 is backed by over 1,000 reviews, with recent reviews highlighting its reliability and depth. Larger properties, such as hotels and hostels, particularly rate it highly for operational efficiency and revenue features.
Noovy, with a perfect 5/5 rating from 19 recent reviews, is consistently praised for ease of use, support, and value. Its user base mainly comprises boutique and independent hotels, which prioritize simplicity over extensive features.
For overall market confidence and broader hotel segment ratings, Cloudbeds’s higher review count and recent data make it the stronger choice.
Edge: Cloudbeds.
Both systems are priced at €600/month, with no additional implementation or hidden fees. Cloudbeds is a flat monthly fee without a free tier, while Noovy offers a similar pricing model but emphasizes affordability and transparency.
While Cloudbeds’s extensive features justify its price for larger properties, Noovy’s fixed, low-cost model is attractive for small hotels and independents seeking predictable expenses without sacrificing core functionalities.
Not ideal if:
Not ideal if:
Cloudbeds is the comprehensive choice for hotels seeking a scalable, feature-rich PMS that covers every aspect of operations, distribution, and revenue. Its broad integration network and advanced capabilities make it suitable for hotels with growth ambitions and complex workflows.
Noovy excels in simplicity, affordability, and support, making it ideal for independent hotels or small chains that prefer an easy-to-adopt system without sacrificing essential functions. Its focus on automation and user experience ensures quick wins and satisfaction.
If your hotel aims for scale, automation, and extensive features, Cloudbeds is the clear leader. For those prioritizing straightforward management at a lower cost, Noovy fits perfectly.
Edge: Cloudbeds.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
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用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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食品与饮料
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温泉
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我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
该目标暂无已发布的案例研究。
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
一个反复强调的优势是Cloudbeds对非技术背景的酒店员工来说易于学习,这缩短了培训时间,并帮助小型酒店以更少的复杂度运营。评论者常提到教程、视频和简洁的界... 一个反复强调的优势是Cloudbeds对非技术背景的酒店员工来说易于学习,这缩短了培训时间,并帮助小型酒店以更少的复杂度运营。评论者常提到教程、视频和简洁的界面是系统加快采用和日常操作的原因。
用户通常将Cloudbeds的日历作为核心的日常工作区,用于查看房态、管理预订和处理入住/退房。他们重视清晰的房态概览、拖放编辑、拆分预订以及更快的前台工作流程... 用户通常将Cloudbeds的日历作为核心的日常工作区,用于查看房态、管理预订和处理入住/退房。他们重视清晰的房态概览、拖放编辑、拆分预订以及更快的前台工作流程,尽管有些用户希望点击次数更少、预订操作更安全。
支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天... 支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天机器人操作不顺畅,以及在紧急酒店问题上缺乏电话或真人支持。
酒店经营者提出异议的方面
支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天... 支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天机器人操作不顺畅,以及在紧急酒店问题上缺乏电话或真人支持。
Cloudbeds 的云访问功能受到好评,因为管理者可以随时随地工作,但移动应用始终是一个薄弱环节。评测者希望实现真正的随时操作,比如创建预订、接收推送通知、查... Cloudbeds 的云访问功能受到好评,因为管理者可以随时随地工作,但移动应用始终是一个薄弱环节。评测者希望实现真正的随时操作,比如创建预订、接收推送通知、查看房态,以及拥有更稳定的应用体验。
排名更高的方面
独特功能
酒店经营者喜爱的方面
许多评论称赞该系统的易用性,指出其用户友好的设计和直观的界面可以快速培训新员工并减少操作错误。
优质的客户服务经常被提及,用户欣赏快速的响应和有效的解决方案,这有助于对产品的整体满意度。
该系统支持自动付款请求和处理,大大简化了计费流程并降低了错误率。此功能还因其在处理不可退款预订方面的效率而受到好评。
酒店经营者提出异议的方面
用户很欣赏该软件的功能,但注意到其设计略显过时,但预计重新设计将解决这个问题。
该软件提供强大的报告工具,可以深入了解酒店运营的各个方面,帮助做出更好的管理决策。
排名更高的方面
评分差异最大的方面
这取决于您的需求。Cloudbeds PMS 和 Noovy PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Cloudbeds PMS 提供 203 个经验证的集成合作伙伴,而 Noovy PMS 提供 41 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Noovy PMS 在易用性方面领先,评分为 4.9/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds PMS:否。Noovy PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,Noovy 的为 76。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐