Olery Feedback vs. Revinate (Surveys):
哪个更适合您？

The Decision

Choosing guest survey software is about more than just collecting feedback; it’s about gaining actionable insights that drive revenue and improve guest experiences. Olery Feedback by Olery and Revinate (Surveys) both aim to help your team understand your guests better. However, their approaches and strengths differ significantly, influencing which one fits your hotel best.

Olery provides a straightforward reputation management solution, focusing on aggregating and analyzing online reviews. Conversely, Revinate offers extensive survey customization, in-stay feedback, and more integrations, making it a more comprehensive platform. Which features align better with your hotel’s current needs?

Is Olery Feedback or Revinate (Surveys) Better for Hotels?

Both Olery and Revinate aim to streamline guest feedback collection, but they do so with different emphases. Olery simplifies review aggregation and analysis with its reputation management focus, making it ideal for hotels that want to monitor online reputation effortlessly. Revinate, on the other hand, emphasizes detailed, customizable surveys and guest engagement tools, suited for hotels that want to actively shape guest experience during and after their stay.

The main divergence is their scale and scope; Olery’s simplicity makes it attractive for boutique hotels seeking quick insights, while Revinate’s extensive features appeal to larger hotels or brands that need in-depth data and multi-channel communication. Does your hotel prioritize online reputation monitoring or detailed guest feedback management?

Finally, Olery’s smaller review base (only one recent review in the last six months) indicates less active user engagement, whereas Revinate’s 107 recent reviews show a more recent and frequent user experience. The more recent reviews give Revinate a clear lead in confidence.

Revinate vs Olery: Which Should Your Hotel Choose?

If your hotel needs a simple, reliable reputation monitoring tool that provides quick insights into online reviews, Olery is the better choice. Its ease of use and straightforward overview suit boutique hotels or properties with limited staff that want to stay on top of their online ratings.

However, if your hotel requires a versatile guest feedback platform that integrates with your PMS, offers customizable surveys, and supports multi-channel communication, Revinate is the clear winner. Its extensive feature set, including in-stay surveys, SMS-based feedback, and detailed analytics, makes it ideal for hotels aiming to deepen guest engagement and boost revenue through targeted campaigns.

Revinate’s larger user base and more recent reviews (all 107 reviews from the last six months) attest to its active deployment and continuous improvements, making it the stronger choice for hotels that need comprehensive data and ongoing support.

Is Olery or Revinate Easier to Use?

Both platforms are rated highly for ease of use, with Olery receiving a 4/5 and Revinate a slightly higher 4.68/5. Olery’s interface is clean and provides a straightforward review overview, making it easy to respond quickly. Its onboarding process is rated at 4/5, indicating solid support but with room for clearer guidance.

Revinate, however, is praised for its intuitive interface, with many users noting how simple it is to configure surveys and respond to reviews, even for less tech-savvy staff. Its onboarding score of 4.49/5 suggests a slightly smoother initial setup and better overall usability.

Edge: Revinate.

Which Has Better Features: Olery or Revinate?

Olery offers only the core reputation management features—aggregating reviews, sentiment analysis, and basic reporting—totaling 0 unique features. Its focus is on making review data easy to interpret and act upon.

Revinate, however, boasts 23 unique features that include mobile access, social review tracking, in-app email responses, SMS surveys, real-time alerts, customizable questions, and segmentation tools. These features enable more targeted guest engagement, sophisticated analytics, and multi-channel review management.

Given Revinate’s broader and more advanced feature set, it provides a significantly richer toolkit for your team.

Edge: Revinate.

Which Has Better Customer Support: Olery or Revinate?

Olery scores 4/5 for customer support, with reviews appreciating its dedicated staff and support, although some mention slower response times. Its support appears reliable but not exceptional, often described as “helpful” yet occasionally delayed.

Revinate’s support rating is slightly lower at 4.53/5, with reviews praising responsiveness but suggesting some room for improvement. Users often highlight rapid replies, sometimes within hours, and appreciate the proactive assistance.

Both are strong, but Olery’s smaller team might mean more personalized support, while Revinate delivers prompt responses with a wide support network.

Edge: Olery.

Which Has More Integrations: Olery or Revinate?

Revinate’s integration portfolio is extensive, with 98 verified partners, including property management systems, digital marketing tools, and other hotel tech platforms. It integrates with popular PMS systems and offers connections to social media and review sites, enhancing its flexibility.

Olery has only one verified partner, Oaky by Plusgrade, limiting its integration options. This restricts its ability to connect with other hotel management tools or marketing platforms.

For hotels that rely on a rich ecosystem of integrations, Revinate clearly leads.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Olery or Revinate?

Revinate’s reviews are more numerous and recent, with 107 reviews in the last six months and an overall rating of 4.65/5. Hotel professionals in diverse segments—luxury, boutique, resorts—find it highly effective, often citing its analytics and campaign capabilities as key strengths.

Olery, with only one review in the last six months, holds a 4/5 rating, primarily appreciated for its straightforward review overview. Its user base is exclusively boutique hotels, which may influence the overall rating.

Given the higher review volume and more recent feedback, Revinate is the more trusted choice among hotelier communities.

Edge: Revinate.

How Much Do Olery and Revinate Cost?

Olery does not publicly list its pricing, suggesting a customized quote based on hotel size or needs. It’s likely priced higher or requires negotiation, common for reputation management solutions.

Revinate’s pricing starts at $100 per month, with no additional implementation fees or hidden costs. Its straightforward pricing model makes budgeting easier, especially for small to mid-sized hotels.

For transparency and predictability, Revinate offers a clear advantage.

What Type of Hotel Should Use Olery?

Hotels that are:

• Boutique or small properties focusing on online reputation monitoring.
• Hotels seeking a simple overview of their reviews without needing extensive customization.
• Teams that prefer straightforward, no-fuss review aggregation.
• Hotels with limited staff or resources for managing complex feedback systems.

Not ideal if:

• Your hotel requires detailed guest engagement tools.
• You need in-stay surveys or multi-channel feedback capabilities.
• Your property is part of a larger chain needing extensive integrations and advanced analytics.

What Type of Hotel Should Use Revinate?

Hotels that:

• Are part of a larger brand or have multiple properties needing centralized review management.
• Want customizable in-stay and post-stay surveys to enhance guest experience.
• Need advanced segmentation, analytics, and targeted marketing campaigns.
• Rely heavily on online reputation for bookings, especially in competitive markets.
• Seek integration with PMS and other hotel management tools.

Not ideal if:

• Your hotel is small or boutique, and you only need basic review tracking.
• You prefer an uncomplicated platform with minimal setup.
• Your focus is solely on reputation monitoring without guest engagement tools.

Revinate vs Olery: The Bottom Line for Hotels

Revinate offers a comprehensive, feature-rich solution for gathering and responding to guest feedback, with extensive integrations, customizable surveys, and detailed analytics. Its recent reviews and high rating make it the preferred choice for hotels seeking in-depth guest insights and marketing tools.

Olery provides a straightforward reputation management tool suited for boutique hotels that want to monitor reviews without the complexity of additional features. Its limited integrations and smaller review base make it less suitable for larger, tech-enabled operations.

Ultimately, if your hotel aims to actively improve guest experience and online reputation through detailed insights, Revinate is the clear choice. For simple reputation monitoring, Olery may suffice but lacks the depth and flexibility of Revinate’s platform.