The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 34 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Opera 表现出色 .
Shiji Group 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Guest profiles and Tablet/Kiosk Check-in.
基于 HTR 上 34 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | Contact sales | From $1,200/mo |
| 经验证的评价 | 0 | 34 |
在分析了 34 条经验证的评价后,Opera 用户最看重其 ,而 Shiji Group 用户则强调 易于使用, 支持团队, 执行。点击任意主题查看评价者的反馈。
| Opera |
|
|---|---|
| 优点 | |
|
+
易于使用
▾
|
|
|
+
支持团队
▾
|
|
|
+
执行
▾
|
|
|
+
培训材料
▾
|
|
| 缺点 | |
|
−
报告和分析
▾
|
|
|
−
系统速度
▾
|
|
|
−
集成能力
▾
|
|
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 | Opera |
|
|---|---|---|
| 小型(10-24 间客房) | — | #53 2 条评价 |
| 中型(25-74 间客房) ▾ | — | #31 17 条评价 |
| 大型(75-199 间客房) ▾ | — | #11 13 条评价 |
| 超大型(200+ 间客房) | — | #22 2 条评价 |
按物业类型
| 细分市场 | Opera |
|
|---|---|---|
| 精品酒店 ▾ | — | #33 17 条评价 |
| 豪华酒店 ▾ | — | #24 25 条评价 |
| 品牌/连锁酒店 ▾ | — | #22 19 条评价 |
| 长住酒店 | — | #45 2 条评价 |
按区域
| 细分市场 | Opera |
|
|---|---|---|
| 北美 | — | #33 4 条评价 |
| 欧洲 ▾ | — | #30 8 条评价 |
| 亚太 ▾ | — | #14 5 条评价 |
| 中东 ▾ | — | #5 14 条评价 |
Choosing the right property management system (PMS) is critical for streamlining hotel operations, enhancing guest experiences, and increasing revenue. Opera by Opera has historically been a dominant name in the industry, but with no recent reviews and a rating of 0/5, it offers limited current data. Shiji Daylight PMS, on the other hand, boasts 32 recent reviews and a high NPS score, making it a more reliable choice today. How do these two systems compare across key categories?
Opera has long been a staple in the hospitality industry, offering a comprehensive suite of features that cover reservations, front desk, and housekeeping. However, with no recent reviews and an overall review count of zero, its current performance and user satisfaction are unverified. Shiji Daylight PMS, with 32 recent reviews, shows a high level of satisfaction, reflected in its 8.94/10 NPS score and 4.53/5 customer support rating.
While Opera’s broad industry presence might suggest stability, the lack of recent feedback indicates it may not be keeping pace with modern hotel needs. Conversely, Shiji’s recent data underscores its popularity among hoteliers who appreciate its user-friendly interface, automation tools, and scalable features. So, which system is better suited to your hotel’s needs today?
If your hotel requires a modern, cloud-based PMS with a focus on ease of use, automation, and extensive integrations, Shiji Daylight PMS is the clear choice. Its 98 features—including guest profiles, multi-lingual support, online check-in/out, and integrated CRS—are unmatched, and its positive reviews highlight its simplicity and support responsiveness.
Opera, lacking recent reviews and with no available features or support data, appears outdated or under-supported. If you need a system that offers agility and current technology, Shiji is the better fit. If your hotel values a proven legacy system and existing vendor relationships, Opera might still appeal, but the current lack of verified performance makes it a less attractive option now.
Ease of use is critical for staff adoption and operational efficiency. Shiji Daylight PMS is praised for its intuitive interface, with a 4.63/5 ease score from users who highlight its straightforward training materials, quick onboarding, and simple navigation. Multiple reviews mention how new team members grasp the system rapidly, reducing training time.
Opera, however, has a 0/5 rating in ease of use, with no recent reviews to confirm any improvements. Its complex interface and lack of recent support data suggest it may require significant training and adaptation. Edge: Shiji Daylight PMS.
Shiji Daylight PMS offers a robust feature set with 98 capabilities, including guest profiles, multi-currency, online check-in/out, integrated CRS, digital registration, guest messaging, automated reminders, and more. Many features, like the Guest CRM, Task Management, and Automated Space Optimization, are absent from Opera, which offers no detailed feature list.
Opera’s lack of listed features and the absence of recent user feedback make it difficult to ascertain its functionality. In contrast, Shiji’s extensive features and ongoing development are clearly designed to meet the evolving needs of hoteliers. Edge: Shiji Group.
Customer support quality can make or break your PMS experience. Shiji Group is rated at 4.53/5, with reviews emphasizing its support team's professionalism, responsiveness, and helpfulness. One reviewer states, “The support team is always available 24/7 for technical assistance,” illustrating high satisfaction.
Opera, with a 0/5 rating and no recent reviews, offers no current insight into support quality. The lack of recent feedback raises concerns about ongoing support and system updates. Edge: Shiji Daylight PMS.
Integration breadth is vital for seamless hotel operations. Shiji Group boasts 64 verified partners, including industry leaders like SiteMinder, Revinate, Oaky, IDeaS, and Amadeus—covering booking engines, revenue management, and payment systems. Many of these integrations are native, reducing manual data entry and errors.
Opera’s integration data is unavailable, with zero verified partners listed. The absence of recent integrations suggests it may not support the modern ecosystem needed for today’s hospitality landscape. Edge: Shiji Group.
Based on recent reviews, Shiji Daylight PMS has a strong NPS score of 8.94/10, with a 90% likelihood to recommend among users. Hoteliers praise its user-friendliness and support, especially in segments like luxury, city center, and branded hotels.
Opera has no recent reviews or ratings, so current hoteliers’ experiences cannot be confirmed. Given the recent positive feedback for Shiji, it clearly resonates better with users today. Edge: Shiji Group.
Opera’s pricing information is unavailable, which is common for enterprise systems that often require custom quotes. Shiji Daylight PMS’s base price is $1,200 per month, with no free tier or trial offered. It’s important to consider ongoing costs in your decision.
While Opera’s pricing might be flexible, the lack of transparency can hinder your budgeting process. Shiji’s transparent pricing allows for more straightforward evaluation, especially given its recent positive reviews. Edge: Shiji Group.
Opera may suit properties that value a long-standing reputation and existing vendor relationships but is less suitable for hotels seeking agility and modern capabilities.
Shiji is best suited for properties embracing digital transformation and looking for a flexible, feature-rich platform.
The core difference lies in their modernity and current user validation. Opera remains a well-known name but is unverified in recent user feedback, casting doubt on its present-day usability. Shiji Daylight PMS emerges as the more compelling option with recent reviews, extensive features, and high satisfaction scores.
If your hotel is looking for a modern, scalable, and well-supported PMS, Shiji Daylight PMS is the clear choice. Opera might still fit some legacy environments, but without recent data, it’s a risky bet.
In summary, for hotels eager to adapt to today’s hospitality demands, Shiji Daylight PMS offers proven performance, a broad feature set, and positive user experiences. If you want a system that aligns with current industry standards and future growth, this is the option to prioritize.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
| Opera |
|
|
|---|---|---|
| Starting Price | — | From $1,200/mo |
根据 HTR 的产品数据库,Opera 和 Shiji Daylight PMS 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 | Opera |
|
|---|---|---|
| 任务管理 | ||
| 多种语言 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 网上值机 | ||
| 集中用户和角色管理 |
显示主要差异。这两款产品之间还有 86 项功能存在差异。
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
该目标暂无已发布的案例研究。
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
酒店从业者喜爱的方面
用户经常称赞石基 PMS 的用户界面友好,简化了日常操作,降低了新用户的学习难度。评论中强调了其易用性,指出其培训材料易懂、设计直观、任务执行高效。
石基PMS支持团队的支持和响应能力一直受到好评。用户赞赏支持人员的专业性和乐于助人的精神,这对更顺利地运营有很大帮助。
一些评论者认为石基 PMS 的实施过程流畅高效,他们赞赏知识渊博、积极主动的实施团队。不过,一些用户建议缩短实施时间以进一步改善体验。
酒店从业者提出异议的方面
尽管石基 PMS 的详细报告功能广受好评,但一些用户仍希望获得更先进、更快速的报告工具。具体要求包括增强的汇总报告、详细的账单和更快的报告生成流程。
与系统速度和一致性相关的性能问题是用户普遍关心的问题,一些用户指出在高峰操作期间响应时间很慢。用户敦促提高系统速度以提高整体效率。
独特功能
评分差异最大的方面
这取决于您的需求。Opera 和 Shiji Daylight PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Opera 提供 0 个经验证的集成合作伙伴,而 Shiji Daylight PMS 提供 65 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Shiji Daylight PMS 在易用性方面领先,评分为 4.6/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Opera:否。Shiji Daylight PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Opera 的 HT Score 为 0,Shiji Group 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案