The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 123 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Passepartout 表现出色 .
SkyTouch Technology 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的物业 (4.0/5) ,拥有独特功能如 Housekeeping module and Guest profiles.
基于 HTR 上 123 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $600/mo |
| 经验证的评价 | 0 | 123 |
在分析了 123 条经验证的评价后,Passepartout 用户最看重其 ,而 SkyTouch Technology 用户则强调 用户友好界面, 客户支持响应能力, 远程访问。点击任意主题查看评价者的反馈。
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胶带图
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可定制性限制
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 | Passepartout |
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|---|---|---|
| 小型(10-24 间客房) ▾ | — | #19 41 条评价 |
| 中型(25-74 间客房) ▾ | — | #10 72 条评价 |
| 大型(75-199 间客房) ▾ | — | #21 5 条评价 |
| 超大型(200+ 间客房) | — | #23 2 条评价 |
按物业类型
| 细分市场 | Passepartout |
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| 精品酒店 ▾ | — | #18 47 条评价 |
| 豪华酒店 ▾ | — | #22 27 条评价 |
| 品牌/连锁酒店 ▾ | — | #10 45 条评价 |
| 长住酒店 ▾ | — | #22 7 条评价 |
按区域
| 细分市场 | Passepartout |
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| 北美 ▾ | — | #7 120 条评价 |
| 欧洲 | — | #60 0 条评价 |
| 亚太 | — | #38 1 条评价 |
Choosing the right property management system (PMS) is crucial for your hotel’s daily operations, guest experience, and revenue management. Passepartout and SkyTouch Technology both aim to streamline these areas but differ significantly in their offerings, support, and maturity. Passepartout’s lack of recent reviews and zero ratings make it impossible to gauge its current effectiveness or user satisfaction. Conversely, SkyTouch Technology has a robust review base from the last six months, providing a clearer picture of performance and user sentiment.
Your decision hinges on whether you prioritize proven functionality and support or are willing to consider a less-reviewed system. Do you want a system with current, positive feedback or one with no recent data to support its claims?
Passepartout is a comprehensive property management system that claims to streamline operations, especially for property managers and landlords. Its AI-powered features and extensive property management tools are designed to manage single or multiple properties efficiently. However, with zero reviews and a score of 0/5, there’s no recent user data to confirm if it truly delivers on its promises or how it performs in real-world hotel environments.
SkyTouch Technology, on the other hand, boasts a 3.5/5 rating from 119 reviews, with all recent feedback within the last six months. Hoteliers appreciate its user-friendly interface, detailed reporting, and cloud-based accessibility, making daily management straightforward. Yet, some users mention bugs and limited customization options, which can impact more complex operations.
In essence, SkyTouch’s recent reviews provide confidence in its current functionality, whereas Passepartout’s lack of current data leaves its effectiveness uncertain. Are you comfortable choosing a system without recent proof of performance, or do you prefer one backed by recent, positive hotelier feedback?
If your hotel needs a proven, user-friendly PMS with extensive reporting, automation, and integrations, SkyTouch is the logical choice. Its 33 verified integrations and features like housekeeper modules, booking engine, and revenue tracking cater well to mid-sized hotels and multi-property chains.
If your hotel is smaller, perhaps a landlord or property manager seeking a simple, less feature-heavy system, Passepartout could be considered—if it demonstrates current reliability, which cannot be confirmed due to no recent reviews. For hotels prioritizing ongoing support, frequent updates, and a broad feature set, SkyTouch’s established track record makes it the safer option.
In summary, for most hotels, especially those in North America looking for proven performance, SkyTouch’s recent reviews make it the better choice. Passepartout remains an unknown without fresh user data.
SkyTouch scores a high 4.64/5 in ease of use, with reviews praising its intuitive interface, quick onboarding, and simple reservation management. Hotel staff find it straightforward to learn, with some users stating they mastered the system in less than a day.
Passepartout, however, has a 0/5 ease of use rating and no recent reviews to gauge current usability. Historically, AI mentions suggest it is comprehensive but doesn’t clarify how user-friendly it remains today. The lack of recent feedback makes it impossible to confidently assess whether Passepartout’s interface has improved or if it still offers a steep learning curve.
Edge: SkyTouch.
SkyTouch offers 27 features, including a booking engine, revenue management, guest profiles, channel management, and integrated CRS. Its feature set supports complex operations, automation, and detailed analytics, making it suitable for hotels seeking a full-suite PMS.
Passepartout, with zero features listed and no recent reviews, provides no data to evaluate its capabilities. Its AI profile hints at property management tools for landlords, but how these translate into hotel operations remains unclear. Without recent feature validation, SkyTouch’s extensive offerings are the clear winner.
Edge: SkyTouch Technology.
SkyTouch’s support scores a 4.5/5 from 119 reviews, with many users citing helpful, professional support and quick responses. Common praise points include their 24/7 availability and support for remote management, which are critical for hotel operations.
Passepartout’s support score is 0/5, and with no recent reviews, there’s no current data to assess support quality. Historically, AI analyses indicate a supportive system, but without recent feedback, it’s impossible to confirm whether support remains responsive or effective.
Edge: SkyTouch Technology.
SkyTouch boasts 33 verified integrations, including channel managers like SiteMinder, payment processors, and CRM systems, enabling flexible, connected operations. This breadth of integrations is a significant advantage for hotels seeking a scalable, interconnected system.
Passepartout has no verified integrations, limiting its ability to connect with other systems or expand functionality easily. For a hotel that relies on multiple tools or plans to grow, SkyTouch’s integration ecosystem offers clear advantages.
Edge: SkyTouch Technology.
SkyTouch’s recent reviews yield an 8.61/5 NPS score and a 3.5/5 overall rating, with positive feedback emphasizing ease of use, reporting, and customer support. Hotels of various sizes, including boutique and motels, rate it higher than older, less-supported systems.
Passepartout’s ratings are nonexistent, leaving no recent data on user satisfaction. Considering the current review landscape, SkyTouch’s higher, recent ratings make it the preferred choice for hoteliers.
Edge: SkyTouch Technology.
SkyTouch charges a $600 monthly base fee, with no mention of setup fees or additional charges. It’s a predictable, subscription-based model suitable for hotels that want transparency and scalability.
Passepartout’s pricing is not disclosed, with no indication of whether it charges a flat fee, per room, or other models. Without clear pricing, SkyTouch’s transparent fee structure makes budgeting easier.
Given the lack of recent reviews, Passepartout may not be suitable for hotels prioritizing stability, support, and modern functionality.
SkyTouch suits hotels that want a proven, supported system with broad features and integrations.
The core difference lies in proven recent user satisfaction: SkyTouch’s 119 recent reviews and high ratings contrast sharply with Passepartout’s zero data points. Its extensive feature set, integrations, and support make SkyTouch a practical choice for most hotels.
Choose SkyTouch if you want a system with current, positive feedback, reliable support, and advanced features like revenue management and channel integration. Passepartout might appeal to very small operations or property managers who are willing to accept the uncertainty of unvalidated, outdated software.
For most hotels, especially those seeking stability, support, and proven performance, SkyTouch’s recent reviews make it the clear, confident choice.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
| Passepartout |
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| Starting Price | — | From $600/mo |
根据 HTR 的产品数据库,Passepartout 和 SkyTouch Technology 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 | Passepartout |
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| 在线 24/7 支持 | ||
| 客人资料 | ||
| 日历视图 | ||
| 管家模块 | ||
| 自定义费率 | ||
| 辅助收入跟踪 |
显示主要差异。这两款产品之间还有 15 项功能存在差异。
我们分析了 1 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"We are finding great value and payback versus anything else out there on the market, and I have seen them all."
酒店从业者喜爱的方面
用户一致称赞 SkyTouch 系统直观、操作简便。许多人强调,得益于界面的简洁性,新员工的培训速度非常快。这一特点使得 SkyTouch 特别适合经常招聘新员工的酒店。
SkyTouch 的客户支持收到的反馈褒贬不一。许多用户称赞支持团队的专业性和乐于助人。然而,其他人则批评等待时间过长,以及尽管多次报告,但长期存在的问题仍未... SkyTouch 的客户支持收到的反馈褒贬不一。许多用户称赞支持团队的专业性和乐于助人。然而,其他人则批评等待时间过长,以及尽管多次报告,但长期存在的问题仍未得到解决。
SkyTouch 的云端系统因其远程访问功能而广受好评。这使酒店经理能够从任何有互联网接入的地方监控运营、更改价格和查看报告,这对多酒店经理来说是一个显著的优... SkyTouch 的云端系统因其远程访问功能而广受好评。这使酒店经理能够从任何有互联网接入的地方监控运营、更改价格和查看报告,这对多酒店经理来说是一个显著的优势。
酒店从业者提出异议的方面
尽管 SkyTouch 提供了一系列功能,但用户报告称该系统的可定制性有限。具体令人担忧的领域包括无法定制报告、用户界面布局和预订流程以满足独特的酒店需求。
许多用户表示,由于反复出现的软件错误和故障,SkyTouch 让他们很失望。这些问题包括间歇性系统崩溃和登录问题,以及磁带图表和内务管理模块等功能故障。用户表... 许多用户表示,由于反复出现的软件错误和故障,SkyTouch 让他们很失望。这些问题包括间歇性系统崩溃和登录问题,以及磁带图表和内务管理模块等功能故障。用户表示,需要支持团队提供更强大的错误修复和更快的解决方案。
独特功能
评分差异最大的方面
这取决于您的需求。Passepartout 和 SkyTouch Technology 共享许多核心 Property Management Systems 功能,但各有独特的能力。Passepartout 提供 0 个经验证的集成合作伙伴,而 SkyTouch Technology 提供 33 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。SkyTouch Technology 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Passepartout:否。SkyTouch Technology:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Passepartout 的 HT Score 为 0,SkyTouch Technology 的为 77。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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