The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 134 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
roommaster 表现出色 在 客户支持 方面 — 尤其适合 brand 类型的物业 (5.0/5) ,拥有独特功能如 Revenue management module and Revenue Management Module.
Shiji Group 表现出色 在 ease of use and ROI 方面 ,拥有独特功能如 Guest profiles and Tablet/Kiosk Check-in.
基于 HTR 上 134 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | From $500/mo | From $1,200/mo |
| 经验证的评价 | 100 | 34 |
在分析了 134 条经验证的评价后,roommaster 用户最看重其 客户支持, 预订管理, 集中式数据管理,而 Shiji Group 用户则强调 易于使用, 支持团队, 执行。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
客户支持
▾
|
+
易于使用
▾
|
|
+
预订管理
▾
|
+
支持团队
▾
|
|
+
集中式数据管理
▾
|
+
执行
▾
|
|
+
云和移动访问
▾
|
+
培训材料
▾
|
| 缺点 | |
|
−
报告生成
▾
|
−
报告和分析
▾
|
|
−
用户界面体验
▾
|
−
系统速度
▾
|
|
−
团体预订功能
▾
|
−
集成能力
▾
|
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #30 26 条评价 | #53 2 条评价 |
| 中型(25-74 间客房) ▾ | #13 54 条评价 | #31 17 条评价 |
| 大型(75-199 间客房) ▾ | #31 3 条评价 | #11 13 条评价 |
| 超大型(200+ 间客房) | #32 1 条评价 | #22 2 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #22 35 条评价 | #33 17 条评价 |
| 豪华酒店 ▾ | #34 8 条评价 | #24 25 条评价 |
| 品牌/连锁酒店 ▾ | #24 15 条评价 | #22 19 条评价 |
| 长住酒店 ▾ | #27 6 条评价 | #45 2 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #10 62 条评价 | #33 4 条评价 |
| 欧洲 ▾ | #29 11 条评价 | #30 8 条评价 |
| 亚太 ▾ | — | #14 5 条评价 |
| 中东 ▾ | #27 0 条评价 | #5 14 条评价 |
Choosing between roommaster PMS by Roommaster and Shiji Daylight PMS by Shiji Group hinges on your hotel's specific needs and priorities. Both systems aim to automate and centralize hotel operations but diverge in their user experience, features, and market focus. Your decision should reflect whether your hotel values robust operational reporting and affordability or modern scalability and ease of use.
Given that roommaster has a stronger overall rating backed by more recent reviews, it currently offers more reliable data for decision-making. Are you ready to compare these systems in detail to identify which best suits your property?
Both roommaster and Shiji Daylight PMS serve to streamline hotel management by centralizing reservations, front desk, and financial tasks. While roommaster emphasizes operational efficiency with extensive reporting and adaptable workflows, Shiji Daylight focuses on ease of use and scalable cloud features.
Roommaster’s strengths lie in deep integration capabilities, customizable dashboards, and extensive regional presence, especially in North America and Europe. Shiji Daylight, however, offers a modern, intuitive interface and is praised for quick adoption, especially across multi-property groups. Which system aligns more with your hotel’s operational complexity?
If your hotel needs a reliable, tried-and-true PMS with comprehensive reporting and a strong presence in North America, go with roommaster. It’s ideal for independent and boutique hotels seeking operational control, especially if detailed financial insights and channel management are priorities.
If your hotel requires a scalable, cloud-native PMS that simplifies onboarding and offers hyper-personalized guest profiles, Shiji Daylight is the better fit. It’s suited for hotel groups looking for quick deployment, flexible integrations, and a modern interface. Are you prioritizing detailed operational control or scalable guest-centric features?
roommaster boasts a user rating of 4.22/5 and is praised for its straightforward back-office features, though some users find its interface somewhat clunky, impacting daily operations. Support and onboarding are generally rated positively but show room for improvement in help responsiveness.
Shiji Daylight exceeds in ease of use, with a 4.63/5 usability score, thanks to its modern, intuitive interface and comprehensive training materials. Its cloud deployment ensures quick staff adoption, especially across multiple properties.
Edge: Shiji Daylight.
roommaster offers 9 features unique to its platform, including a channel manager, revenue management, booking engine, POS, native email marketing, and a mobile app. These make it highly versatile for independent hotels seeking operational depth.
Shiji Daylight provides 47 features unique to its system, such as guest profiles, multi-lingual support, task management, online check-in/out, integrated CRS, real-time reporting, automated reminders, and extensive guest communication options. Its feature set supports a more guest-centric, scalable approach.
Edge: Shiji Daylight.
roommaster’s customer support scores 4.25/5, with reviews citing quick responses and support for hotel and restaurant operations. However, some reviews mention inconsistent help availability and slow issue resolution.
Shiji Daylight’s support scores higher at 4.53/5, with reviewers highlighting its responsive, 24/7 support team and detailed training materials. Many users appreciate its proactive onboarding and ongoing assistance, especially during multi-property rollouts.
Edge: Shiji Daylight.
roommaster integrates with 56 verified partners, including major channel managers and booking engines such as SiteMinder and Revinate, plus several exclusive integrations like Sage and GuestCentric. This broad compatibility enhances its adaptability for diverse hotel ecosystems.
Shiji Daylight connects with 64 verified partners, including industry giants like OTELIER, Adyen, and SALTO Systems, along with common integrations like Goki and Dailypoint. Its extensive API support facilitates seamless multi-system management.
Edge: Shiji Daylight.
roommaster has garnered 83 reviews with a 4.33/5 rating, with a 91% likelihood to recommend. It performs especially well among boutique and resort hotels, rated at 4.27/5 in these segments.
Shiji Daylight’s 32 reviews give it a 0/5 overall rating, indicating significant dissatisfaction. The few recent reviews show mixed feedback, often citing speed issues and limited customization.
Edge: roommaster.
roommaster is priced at a $500 monthly base fee, with no implementation or trial info available, making it a more predictable investment for small to medium hotels.
Shiji Daylight costs $1,200 monthly, reflecting its modern cloud infrastructure and broader feature set. No trial options are provided, so assessing value depends on your need for advanced features and scalability.
Roommaster stands out as a dependable, feature-rich system with strong regional presence and a solid reputation among independent hotels. Its extensive reporting and operational tools make it ideal for properties seeking control and detailed insights.
Shiji Daylight appeals to hotel groups and tech-forward properties prioritizing scalability, ease of use, and flexible integrations. Its cloud-native approach and modern interface support rapid onboarding and guest-centric service.
If your hotel needs a proven, operational core with extensive report capabilities, go with roommaster. Its larger review base and recent positive feedback reinforce its reliability.
If your focus is on future-proofing, guest personalization, and quick deployment across multiple sites, Shiji Daylight is the better choice. Its modern design and broad partner ecosystem make it a compelling option, especially for growing hotel groups.
In conclusion: For now, roommaster’s higher overall ratings, more recent reviews, and broader hotel segment adoption make it the stronger choice. However, consider your hotel’s growth plans and technological needs carefully before deciding.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
|
|
|---|---|---|
| Starting Price | From $500/mo | From $1,200/mo |
根据 HTR 的产品数据库,roommaster PMS 和 Shiji Daylight PMS 共享 51 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
|
|
|---|---|---|
| 任务管理 | ||
| 原生电子邮件营销 | ||
| 多种语言 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 收益管理模块 | ||
| 收益管理模块 | ||
| 网上值机 | ||
| 销售点 | ||
| 集中用户和角色管理 | ||
| 预订引擎 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 44 项功能存在差异。
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
酒店从业者喜爱的方面
虽然有些用户体验到了优质的客户支持,但也有一些用户反映服务存在不一致之处。他们认为,需要提升客服人员的专业水平和对用户问题的理解,才能提供更令人满意的... 虽然有些用户体验到了优质的客户支持,但也有一些用户反映服务存在不一致之处。他们认为,需要提升客服人员的专业水平和对用户问题的理解,才能提供更令人满意的服务体验。
预订管理被认为是RoomMaster的一大优势,用户普遍认为它操作简便、高效,能够妥善管理包括团体预订在内的各种预订。然而,部分用户也指出,RoomMaster在房间分配... 预订管理被认为是RoomMaster的一大优势,用户普遍认为它操作简便、高效,能够妥善管理包括团体预订在内的各种预订。然而,部分用户也指出,RoomMaster在房间分配列表和团体入住登记方面仍有改进空间。
RoomMaster从分散的人工操作方式转向集中式数据管理,因其减少错误、提高酒店运营可靠性而备受赞誉。用户非常欣赏将所有预订、宾客信息和财务数据集中在一个安全... RoomMaster从分散的人工操作方式转向集中式数据管理,因其减少错误、提高酒店运营可靠性而备受赞誉。用户非常欣赏将所有预订、宾客信息和财务数据集中在一个安全平台上的做法,这显著提升了工作流程效率。
酒店从业者提出异议的方面
RoomMaster的报告生成功能虽然实用,但仍被认为有待改进。用户希望在创建和导出报告方面获得更高的效率和效果,这表明改进功能可以简化分析任务。
一些用户指出需要改进用户体验,尤其强调需要消除重复性任务,例如频繁登录,这会影响日常使用该软件的流畅性。
排名更高的方面
独特功能
酒店从业者喜爱的方面
用户经常称赞石基 PMS 的用户界面友好,简化了日常操作,降低了新用户的学习难度。评论中强调了其易用性,指出其培训材料易懂、设计直观、任务执行高效。
石基PMS支持团队的支持和响应能力一直受到好评。用户赞赏支持人员的专业性和乐于助人的精神,这对更顺利地运营有很大帮助。
一些评论者认为石基 PMS 的实施过程流畅高效,他们赞赏知识渊博、积极主动的实施团队。不过,一些用户建议缩短实施时间以进一步改善体验。
酒店从业者提出异议的方面
尽管石基 PMS 的详细报告功能广受好评,但一些用户仍希望获得更先进、更快速的报告工具。具体要求包括增强的汇总报告、详细的账单和更快的报告生成流程。
与系统速度和一致性相关的性能问题是用户普遍关心的问题,一些用户指出在高峰操作期间响应时间很慢。用户敦促提高系统速度以提高整体效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。roommaster PMS 和 Shiji Daylight PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。roommaster PMS 提供 56 个经验证的集成合作伙伴,而 Shiji Daylight PMS 提供 64 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Shiji Daylight PMS 在易用性方面领先,评分为 4.6/5 对比 4.1/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
roommaster PMS:否。Shiji Daylight PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。roommaster 的 HT Score 为 83,Shiji Group 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
产品推荐顾问