Case Study

Cedar Manor increases direct bookings with Little Hotelier

Zidane Doshi

Little Hotelier · 十月 28, 2025

A family-owned boutique hotel located within the Lake District National Park, Cedar Manor is just a stroll from Windermere. Over 30 awards have been awarded for every aspect of their guest experience, including green tourism efforts. It is the attentive and personal service that instantly evoke a sense of warmth and passion for excellence when guests walk through the door. Indoors, each room has a unique touch. Guest can relax and enjoy their stay thanks to an outstanding service complemented by designs and furnishings. It is perfect for a romantic getaway, a relaxing break or a special occasion due to the spectacular views of the surrounding fells.

Why it matters: Cedar Manor was happily using Little Hotelier for 10 years, however, due to a mini-rebrand they recruited a marketing company to take care of their positioning. At this time, they were convinced to move to a different provider, however, Jonathan and his team were dissatisfied with the new setup. “So, after looking again at alternative products we couldn’t see anything other than Little Hotelier, and returned. Lesson learned, we won’t be going anywhere else”.

Little Hotelier is the first and the perfect solution.

Top 3 Core Objectives: Cedar Manor are looking for a user-friendly cloud system that does it all. This allows them to focus more on building a long-lasting relationship with the guests, without worrying about missing a reservation.

Mobile app convenience: Manage the important daily tasks right from smartphone or tablet.
Seamless OTA's connection: Straightforward connection with amazing OTA's choices.
Strong support presence: Multiple source of support from 24/7 customer support via phone, email or chat to help pages to be referred.

"Since re-joining, we have seen direct bookings return to very high levels which we weren’t achieving with other PMS providers."

Jonathan Kaye

Owner

👍 Owner Jonathan Kaye said that by using Little Hotelier, Jonathan emphasises how he can do more things efficiently and reduce human error.:

"Since re-joining, we have seen direct bookings return to very high levels which we weren’t achieving with other PMS providers."

⚖️ The selection process: During their research process, Jonathan Kaye evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Jonathan Kaye said, about their decision: "We love the Little Hotelier app. It gives us the freedom to take bookings and check availability when we are off-site. Our portable reception can be anywhere – it’s brilliant."

📈 The results: “Little Hotelier is the best. We have tried many other good PMS’ and Little Hotelier works great, it’s easy to use and very cost-effective. There really is no need to look at other solutions”.

Increased in direct bookings.
Decreased in over bookings.
Additionally, Jonathan said, “Creating rate plans is very easy, making small adjustments takes seconds, it is fast and simple to manage. It really is as simple as that”.