Case Study

Hôtel Paris Bastille enhanced guest service with Protel PMS and integrated payments

Maria Sanchez

Planet · 六月 22, 2026

Hôtel Paris Bastille upgraded to Protel Cloud PMS to speed up check-ins, streamline payments, and eliminate manual admin. With Planet’s integrated solution, the team now works faster, more securely, and with fewer system hassles. The payoff: more time focused on guests and smoother daily operations.

Why it matters: Hotels increasingly rely on technology to deliver fast, seamless service, but outdated systems slow teams down and frustrate guests. Hôtel Paris Bastille needed a PMS that removed friction, not added to it, so staff could focus on hospitality instead of admin. Their shift to an integrated, cloud-based solution shows how the right tech can immediately elevate both operations and guest experience.

Protel Cloud PMS centralizes reservations, check-ins, payments, and daily operations in one system. At Hôtel Paris Bastille, staff use it to process secure integrated payments, manage bookings more efficiently, and handle guest arrivals and departures without paper or multiple tools.

Top 3 Core Objectives: Hôtel Paris Bastille wanted more than a system upgrade; they were looking to streamline operations, simplify payments, and free staff to focus on guests. They aimed to:

Simplify Daily Operations: They needed a PMS that reduced manual tasks, removed paper processes, and allowed staff to manage reservations, arrivals, and departures from a single system.
Streamline Payment Processes: They wanted integrated, secure payments that eliminated the need for separate tools, reduced disputes, and made check-out faster for both staff and guests.
Enhance Guest Experience: They aimed to free staff from administrative work so they could focus on welcoming guests, resolving needs quickly, and delivering a smoother stay from check-in to check-out.

"We wanted a high-performance system that was simple, efficient, and integrated payments—Planet delivered exactly that."

Yann MORAZZANI

MANAGER

👍 MANAGER Yann MORAZZANI said that Prioritizing efficient innovation:

"We wanted a high-performance system that was simple, efficient, and integrated payments—Planet delivered exactly that."

⚖️ The selection process: During their research process, Yann MORAZZANI evaluated Planet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Planet was the best fit solution:

MANAGER Yann MORAZZANI said, about their decision: "Hôtel Paris Bastille chose Planet because the team needed a PMS that was genuinely easy to use, offered integrated payments without extra tools, and provided responsive support from day one, something competing systems couldn’t match."

📈 The results: Since adopting Protel Cloud PMS, Hôtel Paris Bastille has accelerated check-ins and check-outs, reduced payment disputes through integrated transactions, and streamlined daily operations with paperless workflows. The team now manages bookings more efficiently and spends more time focused on guests rather than systems.

Higher performance & occupancy: Reached a 92% occupancy rate while gaining stronger control over booking channels for smarter revenue management.
More secure, dispute‑free payments: Integrated payments significantly reduced payment issues and simplified check-out for both staff and guests.
Faster, paperless operations: Streamlined workflows eliminated manual admin and freed staff to spend more time delivering guest-focused service.