Case Study

Sun Gardens Dubrovnik Elevates Guest Experience with Hoteza's Cutting-Edge Hospitality TV Solution

Lara Karlovic

Hoteza · 九月 08, 2023

Sun Gardens Dubrovnik, with its extraordinary location right at the Adriatic seafront, offers its guests a unique experience, as well as easy access to all that the magic city of Dubrovnik has to offer. Any guest who stays at Sun Gardens is bound to have an unforgettable experience, and with Hoteza’s customized and personalized TV solution, this experience becomes even better.

Why it matters: With their 408 rooms, Sun Gardens is a perfect example of how Hoteza's TV solution can help craft an exclusive experience that contributes to guests' overall satisfaction. No guest can remain indifferent to personalized communication and interaction possibilities.

Hoteza TV features a personalized welcome screen, marketing module, enables restaurant & SPA bookings and in-room dining orders, and fully integrates with various hotel PMS systems. Sun Gardens Dubrovnik makes great use of the interactive in-room dining module to generate new revenue streams.

Top 3 Core Objectives: The hotel's existing IPTV solution was not meeting expectations. They wanted to improve room service and increase orders through digital channels, as well as enhance the stability and performance of such solutions.

Improve guest satisfaction: They aimed to create a memorable guest experience that would result in happier guests and a better overall experience.
Generate additional revenue: Resolve upsell challenges by opening new revenue streams from existing channels.
Increase room service orders: They wanted guests to be able to order room service, without putting additional load on the reception staff.

"The TV solution's front-end design is great. It combines modern sophistication with user-friendly functionality seamlessly. The interface is well crafted, creating an immersive and visually appealing experience. It's clear that a lot of thought and expertise went into designing a product that meets all user expectations. Additionally, the user-friendly content management system (CMS) makes content management easy and user-friendly, offering an intuitive platform that boosts efficiency and encourages creativity."

Iva Svetac administrator

Marketing & PR Manager

👍 Marketing & PR Manager Iva Svetac administrator said that Hoteza TV sets a new standard of excellence and leaves a lasting impression on anyone fortunate enough to experience it:

"The TV solution's front-end design is great. It combines modern sophistication with user-friendly functionality seamlessly. The interface is well crafted, creating an immersive and visually appealing experience. It's clear that a lot of thought and expertise went into designing a product that meets all user expectations. Additionally, the user-friendly content management system (CMS) makes content management easy and user-friendly, offering an intuitive platform that boosts efficiency and encourages creativity."

⚖️ The selection process: During their research process, Iva Svetac administrator evaluated Hoteza's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Hoteza was the best fit solution:

Marketing & PR Manager Iva Svetac administrator said, about their decision: "The dedicated team behind it goes above and beyond to ensure complete customer satisfaction, exemplifying their exceptional service by promptly responding to emails and skillfully tackling any occasional challenges that may arise. Their unwavering dedication truly sets them apart."

📈 The results: The hotel's existing IPTV solution was replaced with Hoteza's intuitive, easy-to-use, and maintainable solution, which resulted in a stable service that enhanced guests' overall stay.

Guest satisfaction was uplifted due to a better guest experience, achieved through personalized communication and interactivity.
Upselling challenges were successfully resolved, and as a result, the client’s revenue is continuously increasing.
Incorporating the Hoteza TV solution led to a steady 11% increase in room service revenue over two summer months, compared to the year before introducing Hoteza solutions.