How The Glenmore Inn & Convention Centre Found Operational Stability with Stayntouch

Switching PMS twice in under two years, because the first replacement turned out to be just as broken as the system it replaced, is the kind of story most hoteliers hope never happens to them. That's what The Glenmore Inn & Convention Centre, a 169-room hotel and convention centre in Calgary, Alberta, went through before switching to Stayntouch, the property management system its staff use to book reservations, check guests in and out, assign rooms, and process payments.

How VIP Hospitality Group Unified 11 Independent Properties on a Single, Customizable PMS

When the on-premise PMS that VIP Hospitality Group had relied on for nearly 20 years pushed its properties toward a new cloud-based version, the transition didn't go as promised. The new platform ran on Amazon's servers but functioned as little more than a re-skinned version of the old on-premise product, and it came with persistent bugs and integrations that couldn't keep pace with the rest of the industry. Around the same time, changes on the credit card processing side made continuing with the same setup even harder. Regional Director Stephen Davis, who oversees revenue management, systems configuration, and PMS-to-OTA mapping across the portfolio, led the search for a replacement. VIP Hospitality Group evaluated roughly two dozen PMS providers and ran demos on most of them before choosing Stayntouch

How Auburn Hospitality Streamlined Procurement Across 15 Hotels

Auburn Hospitality manages 15 hotels across multiple brands and needed a more efficient way to manage purchasing. By implementing Inn-Flow Procurement, the team centralized ordering, reduced manual work, and significantly decreased the time required to complete purchasing across every property.

Sandos Hotels & Resorts: +20% Increase in Direct Bookings in Less Than a Year

Sandos Hotels & Resorts operates six all-inclusive hotels in Spain. Until October 2025, its digital presence in the Spanish market was overshadowed by the global Sandos Hotels & Resorts brand, which also includes properties in Mexico. Sandos.es did not exist as a standalone brand: it lacked a distinct identity, its booking engine was not tailored to the needs of the European—particularly the Spanish—market, and its website conversion rate was low. Direct bookings accounted for less than 5% of total reservations. In October 2025, Sandos partnered with Neobookings with a clear objective: to establish Sandos.es as a dedicated brand for the Spanish market, strengthen its direct booking strategy, and build long-term guest loyalty. One result stood out from day one: at no point did bookings decline during the transition. On the contrary, direct bookings have grown steadily and consistently since the new strategy was launched. Although Sandos has been working with Neobookings for less than a full season, the results already demonstrate the impact of a focused direct booking strategy.

Modernizing Hotel Operations: Inside the ASI 7.0 Experience

Slow, remote-based systems were limiting efficiency. ASI 7.0 introduced real-time, web-based performance. Result: faster operations and better control.

How two Hawaiian hotels increased revenue with the right PMS

Coconut Waikiki and Shoreline Hotel replaced an outdated PMS that limited their operations, reporting, and rate management. By switching to Planet’s cloud-based PMS, they gained efficient workflows, advanced digital reporting, and professional yield management—allowing their teams to boost productivity and spend more time with guests.

Transformation through integration: Discover Hotel Nordic's journey with Planet

Hotel Nordic modernised its operations by integrating Planet’s PMS, Booking Engine and payment solutions, reducing manual admin and improving staff efficiency. As the hotel expanded, the unified system enabled smoother bookings, check‑ins and payments. The result is a more seamless guest experience and a PMS that now serves as the hotel’s central operational hub.

Hôtel Paris Bastille enhanced guest service with Protel PMS and integrated payments

Hôtel Paris Bastille upgraded to Protel Cloud PMS to speed up check-ins, streamline payments, and eliminate manual admin. With Planet’s integrated solution, the team now works faster, more securely, and with fewer system hassles. The payoff: more time focused on guests and smoother daily operations.

How Bergwelt Grindelwald resort doubled its reservations with Protel PMS

Bergwelt Grindelwald integrated Protel PMS with Canary to automate check‑ins, streamline communication, and unlock new revenue opportunities, transforming operations while elevating the guest experience across its 99‑room alpine resort.

How BLUESEA Hotels turned its call center into the most reliable and profitable sales channel

BLUESEA Hotels launched its call center channel in 2018 with strong potential, but rapid growth soon led to an unsustainable volume of issues: untokenized credit cards, high-value no-shows during peak season, and the inability to operate with non-refundable rates. What had started as an opportunity quickly became a drag on the chain’s profitability.

Saving Time and Simplifying Operations: How Hotel Tilsitt Étoile Streamlined Daily Work with Clock PMS

Hotel Tilsitt Étoile, a boutique property in Paris, was looking for a reliable and intuitive solution to support its daily operations. With the need to reduce manual tasks, improve efficiency, and simplify team workflows, the hotel implemented Clock PMS. The result: a more streamlined operation, faster onboarding, and a system that empowers staff to work more efficiently every day.

Replacing Manual Work with an All-in-One Platform at Gambino Hotels

Gambino Hotels operates multiple properties with a focus on efficient, streamlined hotel operations. Their previous systems required manual processes, especially for payments and daily tasks. With Clock, they now manage operations, payments and reporting in one platform with a higher level of automation.

YellowSquare Simplifies Operations and Scales High-Volume Hostels with Clock

Clock provides an all-in-one platform that connects reservations, payments, guest experience, and daily operations in one environment. As an all-in-one platform, Clock brings together operations, guest experience, and revenue management, while connecting reservations, payments, and availability across all booking channels in real time. Hostels manage a mix of dorm beds, private rooms and shared spaces, often with high booking volumes and frequent changes. Staff can manage beds and rooms together while synchronizing availability across booking channels.

Elegancia Hotels Replaces Multiple Systems with One All-in-One Platform

Before Clock, operations were managed across multiple systems. With Clock, Elegancia Hotels now runs reservations, guest data, payments and reporting in one platform across all properties. Before Clock, operations were managed across multiple systems. With Clock, Elegancia Hotels now runs reservations, payments, guest data and reporting in one platform across all properties. We chose Clock because of the platform´s flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.

Diamond Resort Phuket delivers effortless, end‑to‑end hospitality with SiteMinder as the engine, and Welcome Pickups as the seamless last‑mile connection for every guest.

Mixing the best of modern comfort with the best of the island’s natural environment, Diamond Resort Phuket is a new and modern four-star resort that opened its doors to guests in November 2019, located only 20 minutes away from the Phuket International Airport. The resort provides easy access to popular beaches and attractions of Phuket, along with lively neighborhoods, while also offering a peaceful retreat from the crowds. Designed to be sustainable, the resort features tropical gardens that provide ambiance for the 150 rooms and suites, suitable for both short stays or extended vacations. Guests are able to relax on the sun-kissed pool deck area, take a dip in the Olympic-sized swimming pool, stay fit at the fitness center, and then relax in the sauna. Dining can be enjoyed at Infuse Restaurant, which is open the whole day and offers several International and Thai culinary choices. Diamond Resort Phuket primarily welcomes international travellers, including families, couples, and digital nomads from Europe, Australia, and Saudi Arabia.

How Hotel Oderberger Berlin Increased Productivity by 89% and Saved Over 30 Hours Monthly with Flexkeeping

Hotel Oderberger Berlin implemented Flexkeeping, a Mews company, to modernize its housekeeping operations and replace manual processes with digital workflows. The result was a marked improvement in efficiency, communication, and team satisfaction.