How Highpoint Hotel Streamlined Operations and Opened With Confidence Thanks to Stayntouch

OPERATIONS

How Highpoint Hotel Streamlined Operations and Opened With Confidence Thanks to Stayntouch

Located within a medical campus in Sioux Falls, South Dakota, Highpoint Hotel is a 56-room independent boutique hotel serving patients, families, and other visitors to the region. As the hotel prepared for its grand opening, Hegg Companies, its management company, needed an intuitive PMS that would support a lean management team and a tight opening timeline. With Stayntouch, Highpoint Hotel successfully launched with an easy-to-use platform that brings rates, inventory, and reservations together, backed by responsive implementation support.

Why it matters: For a newly opened independent hotel with a small management team, technology should make daily operations easier, not create additional work. Stayntouch gives Highpoint Hotel the functionality it needs in an intuitive platform, backed by knowledgeable people who help the team navigate challenges and keep operations moving.

Stayntouch helped Highpoint Hotel navigate a smooth opening with responsive implementation support, intuitive workflows that made staff training easier, and connected rate and inventory management that saves the team time.

Top 3 Core Objectives: As Highpoint Hotel prepared to open, Hegg Companies needed a dependable PMS that could be implemented within a tight opening timeline. With a small management team overseeing daily operations, the hotel wanted technology that employees could learn quickly, that would reduce the need to navigate multiple systems, and that came with responsive support from a knowledgeable implementation team.

Simplify Staff Training: Implement an intuitive PMS that new employees could quickly learn and confidently use, reducing the complexity of onboarding and everyday front desk operations.
Streamline Daily Operations: Bring rates, inventory, and reservations together in one platform while supporting integrations with the hotel's other technology systems, helping a lean team manage operations more efficiently.
Ensure a Smooth Opening: Implement and configure the PMS within the hotel's opening timeline, with responsive guidance and knowledgeable support throughout the process.

Innovators Mentioned

Highpoint Hotel

Stayntouch

Maddy Bauman

VP, Hospitality

Highpoint Hotel

"I learned baptism by fire, but it wasn't fire because the system is so straightforward."

Maddy Bauman

VP, Hospitality

👍 VP, Hospitality Maddy Bauman said that When asked about learning Stayntouch while preparing to open a new hotel:

"I learned baptism by fire, but it wasn't fire because the system is so straightforward."

⚖️ The selection process: During their research process, Maddy Bauman evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

VP, Hospitality Maddy Bauman said, about their decision: "After my experience with Stayntouch and the team and the support, the expectation has been set really high for everybody else now that I work with."

📈 The results: With Stayntouch, Highpoint Hotel successfully opened with an intuitive PMS that simplifies daily operations through connected rate and inventory management, easy-to-use workflows, and responsive implementation and ongoing support.

Stayntouch's straightforward interface makes it easy for Highpoint Hotel employees to learn essential front desk functions and navigate daily tasks. Maddy particularly appreciates the platform's visual dashboard, clear navigation, and intuitive workflows, which make information easy to find and reduce the complexity of training new employees.
Stayntouch allows Highpoint Hotel to manage rates, inventory, and reservations from one platform, reducing the need to switch between multiple systems. Rate changes communicate directly with the hotel's booking engine, while integrations with other technology providers help streamline workflows. For a 56-room hotel operating with just two property-level managers, these efficiencies help the team spend less time managing software and more time supporting guests.
When Maddy assumed responsibility for the hotel's technology setup approximately 90 days before opening, Stayntouch's implementation team provided steady guidance, responsive communication, and hands-on assistance to help the hotel prepare for launch. Despite inheriting the project late in the process, Maddy found the team reassuring and dependable. That positive experience has continued beyond implementation, with knowledgeable contacts who remain responsive and follow through when she needs assistance.