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Review of Everguest

10
人工智能在酒店业的力量
Guest Experience Specialist from 100 to 199 房间 Bed & Breakfast & Inns in Opatija (Croatia)
已验证
5 个月前
已审查的产品
声誉管理
你最喜欢什么？
人工智能功能帮助我们提升了在线声誉，跟进了客户反馈，并改进了我们的服务。它的平台用户友好，提供的数据非常具体，并能生成非常详细的报告。
您不喜欢或认为可以改进的地方是什么？
这虽然不是什么大问题，但如果能把谷歌和TripAdvisor的评分范围从1-10分改为1-5分就更好了，因为BCOM的评分必须是1-10分。我们生成报告时，系统会给出这两个平台的总体评分，例如9.76分，然后我们需要将其重新计算为实际评分，而实际评分大约是4分。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
N/A
执行
5.0/5
laszlo h. from Everguest replied
Thank you for your feedback — we’re really glad to hear that the AI features and detailed reports are helping you improve your online reputation and guest follow-up, and that the platform feels easy to use in your daily work. Regarding the rating scales for Google and TripAdvisor, thank you for pointing this out. We’ll make sure to pass this on to our product team. Best regards, The Everguest Intelligence Team

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