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Review of SiteMinder

9
我还是不太明白，因为我对这个系统没有任何背景知识。支持人员提供了很好的指导。
Hotel Management from 50-74 房间 Resorts in Bangkok (Thailand)
已验证
7 个月前
已审查的产品
追加销售软件
网站设计
酒店元搜索管理软件
你最喜欢什么？
如果系统已经售出，我认为我应该可以直接咨询销售代表，因为有时联系不熟悉的人可能会比较困难。如果客户没有从第一个联系人那里得到良好的服务，这可能会影响他们的信任和信心。支持团队很棒，今天打电话来提供建议的员工也非常友善。
您不喜欢或认为可以改进的地方是什么？
我希望在售后能得到销售代表的持续指导和帮助，而不是仅仅被转介给支持团队。
4.5
出色的
使用方便
4.0/5
客户支持
5.0/5
投资回报率
3.0/5
执行
5.0/5
Zidane D. from SiteMinder replied
Hi Viranpach, Thank you for your feedback! We're pleased to hear that you've found our support team helpful and that the staff who called to provide advice today was very nice. We appreciate your feedback regarding ongoing guidance and assistance from your sales representative after the sale, rather than being referred only to the support team. We understand the importance of continuity and having familiar contacts you can rely on. This feedback will be shared with our team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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