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Review of SiteMinder

10
SiteMinder 变得简单
front office manager from 75-99 房间 Airport/Conference Hotels in Labuan Island (Malaysia)
已验证
8 个月前
已审查的产品
渠道经理
预订引擎
追加销售软件
你最喜欢什么？
我最欣赏 SiteMinder 渠道管理器的一点是它能够无缝集成，并能实时更新多个 OTA 的库存。它能够自动同步价格和空房情况，从而大幅降低超额预订的风险，并节省时间。直观的控制面板还能轻松实现一站式管理多个渠道，这对于繁忙的酒店运营来说，无疑是一个巨大的效率提升。至于预订引擎，我非常喜欢它的可定制性和移动设备友好性。它让酒店能够轻松获取直接预订，提供追加销售机会，并与支付网关完美集成。分析工具还能帮助追踪转化率并优化绩效。总而言之，SiteMinder 能够帮助酒店在简化日常运营的同时，提升收入。
您不喜欢或认为可以改进的地方是什么？
如果 SiteMinder 的渠道管理器能够提供马来语支持，我们的团队工作起来会轻松很多。我们的许多员工更习惯使用马来语，而使用他们的母语界面、帮助指南或培训材料将有助于他们更好地理解系统功能，并更自信地使用系统。这可以减少错误，加快入职速度，并提高整体效率。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
3.0/5
执行
5.0/5
Zidane D. from SiteMinder replied
Hi Tiara, Thank you for your comprehensive feedback! We're thrilled to hear that our Channel Manager's seamless integration, real-time inventory updates, and intuitive dashboard are reducing overbooking risks and boosting operational efficiency, and that our Booking Engine's customisation, mobile-friendliness, and analytics tools are helping you capture direct bookings and increase revenue. We appreciate your suggestion for Bahasa Malay language support, including the interface, help guides, and training materials. This feedback will be shared with our teams as we explore ways to enhance language accessibility. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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