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Review of roommaster

5
谢谢你，保利娜。
Events coordinator from 50-74 房间 Bed & Breakfast & Inns in Rindge (United States)
已验证
4 个月前
已审查的产品
酒店管理软件
支付处理软件
你最喜欢什么？
不知怎么的，我的RM账号因为密码输入错误次数太多而被锁定了。真是太糟糕了！幸好，Paulina很快就帮我恢复了账号，真是太感谢她了！
您不喜欢或认为可以改进的地方是什么？
系统故障频发，经常卡顿和崩溃，而且经常出现付款重复入账的情况。上周又发生了。客人不得不打电话报告问题并要求解决，这严重损害了我们的声誉。我之前已经反映过这个问题，但得到的回复基本上都是我们操作失误。真的吗？！
2.5
较差的
使用方便
3.0/5
客户支持
4.0/5
投资回报率
N/A
执行
N/A
Riya g. from roommaster replied
Hi Max, Thank you for taking the time to share your feedback. We're glad to hear that our team was able to assist you quickly and help get you back up and running. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the system to deliver a more stable and efficient experience for hotel teams. If you’d be open to discussing your experience further, our team would be happy to review the concerns you mentioned. You can reach us at [email protected]

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