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Review of Everguest

10
通过富有洞察力的实时反馈提升宾客体验
Chief Commercial Officer from 100 to 199 房间 Branded Hotels in Sliema (Malta)
已验证
5 个月前
已审查的产品
声誉管理
你最喜欢什么？
Everguest 提供了一个用户友好的平台，集中收集来自多个触点的宾客反馈，实时洞察宾客情绪和服务表现。其主要功能包括自动收集反馈、清晰直观的仪表盘、可操作的分析以及与酒店日常运营的无缝集成。该系统使团队能够识别趋势、及时响应宾客评论并实施针对性改进，最终提升服务标准并加强在线声誉管理。
您不喜欢或认为可以改进的地方是什么？
虽然该平台非常有效，但可以通过直接发布和同步已验证的宾客评论到主要在线旅行社 (OTA) 来进一步改进，从而减少人工干预，增强在线可见性和可信度。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
5.0/5
laszlo h. from Everguest replied
Thank you very much for your thoughtful feedback. We’re pleased to hear that the platform is supporting your teams with clear insights, efficient workflows, and stronger reputation management. We’re continuously working to make as many platforms available across as many modules as possible. Several widely used channels are already accessible within the Reports module, and expanding availability and functionality across the platform is an ongoing focus for our development team. Best regards, The Everguest Intelligence Team

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