Eklo Hotels and Apaleo: growing with the group

GUEST EXPERIENCE

Eklo Hotels moved all ten properties to Apaleo, automating reservation handling, group bookings and daily reporting. The result: at least 738 hours saved in a single month, with more time for teams to focus on guests.

Why it matters: Growth often exposes the limits of a hotel's existing technology, especially when new services, higher booking volumes and more complex operations come into play. Eklo's experience shows why having a PMS that can adapt to changing business needs matters just as much as automating today's workflows.

Through Apaleo's open APIs, Eklo connects the platform with specialised tools such as Backyou and its finance system. Group enquiries flow directly into the PMS, while hotel performance data is automatically available to teams and head office.

Top 3 Core Objectives: Eklo needed to reduce manual work across its growing portfolio, connect its hotel operations and design a flexible tech stack that could support further growth without compromising its personal approach to hospitality.

Automate daily operations: Eliminate repetitive manual tasks in reservation handling, payments and group bookings to reduce errors and free up time for hotel teams.
Support portfolio growth: Replace the limitations of its legacy PMS with a flexible, connected platform that could handle growing booking volumes, more complex hotel operations and future expansion.
Keep hospitality human: Give teams more time to focus on guests by automating back-office processes, while preserving the personal service and human interaction at the heart of Eklo's brand.

Innovators Mentioned

Eklo Hotels

apaleo GmbH

Karine Girard

Regional Operations Manager

Eklo Hotels

"We were losing time with a lot of repetition of human tasks, which inevitably means a lot of errors. A loss of time for the teams, but a loss of money for the group too."

Karine Girard

Regional Operations Manager

👍 Regional Operations Manager Karine Girard said that It isn't just a provider who deployed a tool for us and today is no longer there. It's a real collaboration, real long-term communication. Having worked with several property management systems in my career, this is the only one where we have that collaboration day to day:

"We were losing time with a lot of repetition of human tasks, which inevitably means a lot of errors. A loss of time for the teams, but a loss of money for the group too."

⚖️ The selection process: During their research process, Karine Girard evaluated apaleo GmbH's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that apaleo GmbH was the best fit solution:

Regional Operations Manager Karine Girard said, about their decision: "What will make the difference in the end is people. But it's the tools we put in people's hands to be as effective as possible."

📈 The results: Eklo has streamlined operations across its entire portfolio, from reservation processing and group sales to financial reporting. Connected systems now reduce manual errors, improve visibility across properties and help the group manage increasingly complex operations.

At least 738 hours saved in one month across 22,142 reservations.
Around 40 daily group enquiries handled more efficiently through automated workflows at Eklo's flagship property.
Daily financial reporting automated across all ten hotels, replacing manual Excel exports.