Streamlined reception workflow: The integration of Duve and Medialog PMS has revolutionized the reception workflow at Hotel Le Six. This seamless collaboration automates numerous reception duties, empowering staff to dedicate more attention to personal guest interactions. The efficient two-way integration between Duve and Medialog ensures a flexible exchange of reservation information, creating a robust and efficient process. As reservations are logged in Medialog, they are immediately synchronized with Duve, initiating a tailored guest experience journey within Duve. Once guests engage in Duve’s online check-in, their information, including preferences and requests, is directly updated in Medialog’s PMS. This process not only streamlines operations but also results in the creation of enriched guest profiles, enabling Hotel Le Six to offer a more personalized and attentive service.

Balanced and effective communication with guests: With Duve, Hotel Le Six achieved the perfect balance in guest communication, ensuring information delivered was efficient yet non-intrusive. Hotel Le Six has been communicating with guests in 18 languages through Duve’s guest app and communication tools. This multi-lingual support will continue to facilitate guest communication in light of the upcoming Paris Olympics Games as Hotel Le Six plans to utilize Duve for guest information regarding transportation. Hotel Le Six also plans to use Duve’s scheduled messages in order to tailor messages to different guest groups arriving during the Olympics.

Improved upselling processes: Duve facilitated effective upselling, providing guests with personalized service options and increasing hotel revenue. By implementing upsells throughout the guest journey, Hotel Le Six has noted that 28% of guests that complete online check-in through Duve have requested to purchase an add-on service, leading Hotel Le Six to a 206% ROI.