Increased online check-in conversion: One of the top-performing hotels, NYX Hamburg, saw an online check-in conversion rate of 58%. This significant increase was attributed to Duve’s ability to streamline guest registration and payment processes, which perfectly align with the modern concept of the NYX Hotels brand by enhancing guest experiences even before arrival. Furthermore, Duve supports Leonardo Hotels' commitment to environmental sustainability by significantly reducing paper usage through the adoption of digital registration cards.

Unified guest experience through Duve’s Guest App: The integration of Duve’s Guest App allowed Leonardo Hotels to offer a seamless guest experience, enabling direct room access via digital keys and providing real-time communications. This led to enhanced guest satisfaction and operational efficiencies.

Improved staff workflow and operational efficiency: With the bulk of guest information collected digitally, the front desk operations were streamlined, allowing staff to focus more on guest interactions rather than administrative tasks. The integration with Duve significantly reduced the time spent on manual data entry and improved the accuracy of guest data management. Plus, Leonardo Hotels appointed a dedicated project manager to ensure that the onboarding of each hotel is conducted smoothly and effectively, with support from Duve's customer success team. Overall, guests appreciate the faster check-in process that eliminates unnecessary paperwork, contributing to a more satisfying and efficient guest experience.