Case Study

用户友好的酒店运营软件解决方案 hotelkit 取代了维也纳洲际酒店的旧软件

hotelkit · 十二月 16, 2024

The Henriette Stadthotel in Vienna—formerly known as “Das Capri”—counts among the first hotelkit clients. They have been working with the smart & innovative communication solution since 2012. In doing so, hotelkit has also always been used to promote the cohesion within the team. Since 2020, the team of the Viennese city hotel has been sharing snippets of their daily work routine as well as their personal life in the social stream “hotelkit Moments”.

Why it matters: The social component in a team has always been of significant importance to the team at Henriette Stadthotel. This is one reason why the team is now using hotelkit as a means to communicate appreciation.

hotelkit is all about working together and connecting people. It's about smooth workflows and optimized everyday hotel life. With hotelkit Moments even more fun now follows functionality. There are always, even in difficult times, funny or wonderful moments. Think about the moments worth sharing with your hotel being open again. Your regular guests arriving, checking in. The moment when the team can finally work together again in one place. The smiles, jokes, excitement. Make sure you capture, share and treasure these memories with hotelkit Moments.

Top 3 Core Objectives: Sharing special experiences, putting a smile on someone else’s face as well as staying connected whilst working remotely.

Improving social component: Social component in a team has always been of significant importance to the hotel team.
Connecting team remotely: It helped to stay in touch even whilst staying at home due to the pandemic.
Happy workplace: Share special experiences with the whole team or to simply put a smile on someone else’s face.

"In July 2020, we started a handover article in hotelkit, called “Well done pt. 2″. During the first lockdown, we continued to strive for team cohesion and created the handover “Stronger together”. In this handover, we kept each other informed about what was going on in everyone’s private lives. It helped us to stay in touch even whilst staying at home due to the pandemic. Shortly afterwards, hotelkit Moments was launched and suddenly we had the perfect tool at our disposal to share special experiences with the whole team."

Lisi Egger

Marketing Manager

👍 Marketing Manager Lisi Egger said that she was excited to find a communications tool that also takes into account the personal component::

"In July 2020, we started a handover article in hotelkit, called “Well done pt. 2″. During the first lockdown, we continued to strive for team cohesion and created the handover “Stronger together”. In this handover, we kept each other informed about what was going on in everyone’s private lives. It helped us to stay in touch even whilst staying at home due to the pandemic. Shortly afterwards, hotelkit Moments was launched and suddenly we had the perfect tool at our disposal to share special experiences with the whole team."

⚖️ The selection process: During their research process, Lisi Egger evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Marketing Manager Lisi Egger said, about their decision: "It is truly amazing and delightful, if a work tool also takes into account the personal component. Through hotelkit Moments, hotelkit puts the focus on the people that work in the hotel. And I consider this as extremely important: Because the success of a business comes and goes with the people that work in it."

📈 The results: Increased team cohesion was achieved by staying in touch, even when working remotely. Additionally all team members get an insight into what is going on in the different departments.

hotelkit Moments ensures increased team cohesion at Henriette Stadthotel.
By posting to hotelkit Moments, the team members of Henriette Stadthotel were able to stay in touch throughout the closure of the hotel during lockdown.
The team also likes to share special occurrences from the everyday working life (e.g. delicious new additions to the breakfast buffet or rooms that are nicely decorated for special occasions).